Fogo de Chao - Lone Tree

Review summary

1. m

   maritza

   Denver

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We were seated in a back room so we got a lot of food items that were already served to other tables. A lot of the meat was pretty rare, some of the items never made it to our table. Constantly had to ask for water refills. Had to ask 3 times for Pineapple waiter to stop by, she kept going to the tables before us since we were in the corner and by the time she got to us she had one slice left. We were a party of 8 celebrating a birthday and the waiter did bring out a crème brûlée for my daughter which was nice. I noticed the table next to us were not happy as well, kept getting skipped too. Will not be going back, for $700 in dinner not worth it.
   

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2. S

   Sadie

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Definitely not worth the price. Meat was super cheap cuts and didn’t have much of a selection
   

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3. C

   Christopher

   Las Vegas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very poor service. Waited for both drinks and food. Sad for a party of 12 spending over 1k on dinner and drinks. We will be booking elsewhere for our company gathering next year.
   

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4. L

   Lanyce

   VIP

   Denver

   13 reviews

   2.0

   13 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   If you don't like crowds and no where to move around or sit on a holiday I wouldn't recommend. If you want mediocre food and inconsistency of your table being skipped this is for you! For a restaurant to know that are were booked up and going to busy and run out of stuff is insane. Want to waste hundreds of dollars go for it!
   

   Fogo de Chao - Lone TreeResponded 2 days ago

   We regret to hear that your recent visit during a holiday did not meet your expectations. Our goal is to provide a smooth and enjoyable experience for every guest, and it's concerning to hear about your experience. Please reach out via our website contact form so we can better understand and address your concerns. Thank you.
   

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5. T

   Toby

   Denver

   9 reviews

   4.0

   9 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a 7:15 pm reservation. We arrived and checked in at 6:40 pm. We didn't get seated until 7:48 pm. We would have left at 7:30 pm if not for Lizzie. She was the hostess and she went out of her way to keep us informed and entertained. She doing her best to get people seated by clearing and setting up tables. Once seated everything went great. Our server Qwen was good. The gauchos were on point.
   

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6. T

   Tammy

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst dining experience we have ever had, from start to finish. We had a 7pm reservation. We were seated at 8:30. Most reservations had to wait 2+ hours, as the restaurant clearly overbooked the reservations. We spoke to several people that were standing around us and found that they had been waiting almost 2 hours after their reservation. The host would not tell people anything other than, “I’m not allowed to tell anyone anything.” The manager was evasive and looked like a deer in the headlights whenever someone would ask to speak to a manager at the hostess stand. We were all crammed in there like sardines waiting for our name to be called. There was no place else to go if we would have chosen to leave, as it was New Years Eve. The salad bar was bare and missing several items. All but two salad dressings were empty. There were at least 5 or 6 empty dishes sitting in the disgusting ice on the salad bar. The restrooms were filthy and out of soap and paper towels. The meat was dry and not even warm. The server tried to charge us $57.00 for water. When questioned about this, he said, “yeah, the managers only want us to offer still or sparkling water and not tap water, so when I offered you still or sparkling and you said still, you were charged $10 per bottle.” What?!?! We asked him to remove that charge and he did. We rarely saw him throughout the night. We needed more mashed potatoes and more rolls and he was nowhere to be found. This was the worst dining experience I could have imagined and we all regret booking a reservation at Fogo de Chao for New Years Eve.
   

   Fogo de Chao - Lone TreeResponded 3 days ago

   We're truly sorry to hear about your disappointing experience on New Year's Eve. It's concerning that your visit fell short of our standards, particularly regarding the delays and service issues you described. Our team is eager to work toward providing you with a more positive dining experience. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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7. J

   Jennifer

   Denver

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   We will never go again for New Year’s Eve. They took on too many reservations and we waited 45 minutes past the time of our reservation before we were seated, and we had a fairly early reservation (545). Maybe it’s time to change the algorithm they use to determine their reservations. Overall the food was good and the service was excellent.
   

   Fogo de Chao - Lone TreeResponded 3 days ago

   Waiting past your reservation time is not the experience we aim to provide, and we're sorry for any inconvenience this caused during your New Year's Eve visit. We appreciate your compliment on our food and service. Please reach out through our website contact form so we can address your concerns further. Thank you.
   

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8. r

   richard

   New Mexico

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Terrible experience, food was not good, service was severely lacking, and overall was not worth it. They have gone downhill at this location.
   

   Fogo de Chao - Lone TreeResponded 3 days ago

   We're sorry your experience didn't meet expectations during your visit. Our aim is to deliver high-quality service and dishes, so it's concerning to hear this feedback. We would appreciate the chance to understand your concerns better. Please reach out to us via our website contact form. Thank you.
   

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9. C

   Camilo

   Alabama

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The server was not very attentive and not engaging. The types of meat that was being served was limited. When we were done with our food, they started to bring out more selections of meat.
   

   Fogo de Chao - Lone TreeResponded 3 days ago

   We appreciate your feedback, Camilo. It's concerning to hear that your experience with our service and the variety of cuts didn't meet your expectations. Our team would like to address these concerns and work towards better service in the future. Please reach out through the contact form on our website. Thank you.
   

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10. R

    ROSEMARY

    Chicago

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food as always. Very good server. Noise level not bad at all but we were in a corner which helps to minimize sound.
    

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