Fogo de Chao - Lone Tree

Review summary

1. E

   Erin

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mike was an amazing server and made amazing suggestions to everything with our meal. We even purchased a salt block!
   

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2. B

   Brooke

   Denver

   22 reviews

   vip
   3.0

   22 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We were sat at an awful table with plenty of other tables available. Although our reservation was an hour before closing, we felt slightly rushed. The salad bar and meats were fresh and well prepared. The table items (cheese bread, mashed potatoes and polenta) were all chewy and seemingly overcooked. Much to our disappointment, they were out of bananas entirely but they were kind enough to give us a desert. At checkout, the check was messed up. This causes us another 30+ minutes after we were done because they couldn’t seem to figure things out and we were getting conflicting info from managers. In the end, we will not be back to this location. The atmosphere, service and selection at the downtown location is far and beyond this location. Very disappointing considering it was a rare date night for us.
   

   Fogo de Chao - Lone TreeResponded 1 day ago

   We're sorry to hear about your experience during your recent visit, Brooke. Providing seamless service is important to us, and it's concerning to learn about the seating and checkout challenges you faced. We would like to understand more about your experience and work toward making things right. Please reach out to us via our website contact form with your contact details and availability. Thank you.
   

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3. A

   Anh

   Denver

   1 review

   vip
   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Good price and quality food. The meat delivery folks were good. But with reservations we still have to wait another 30 min with all parties weee there. Main sever was slow getting what we requested or we have to ask a few times. Most of us all ran out of water at the table and we have to asked 2 times to have them refilled. Later there was a waitress who was so much better. She got our requests quickly and delivered it quickly too.
   

   Fogo de Chao - Lone TreeResponded 1 day ago

   Anh, thank you for sharing your thoughts. It's concerning to hear about the delays and lapses in service you experienced. Our team aims for efficiency, and we value your feedback to help improve. Please reach out via our website contact form so we can address your concerns further. Thank you.
   

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4. M

   Marlena

   Denver

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was great. We enjoyed the food and the experience. Shocked at the end to see I was charged $24 for water!?
   

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5. R

   Ronald

   Denver

   19 reviews

   vip
   4.0

   19 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Very memorable experience. Excellent service. My children loved their experience.
   

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6. A

   Abbie

   Denver

   6 reviews

   1.0

   6 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not only was our reservation an hour and a half late. Once we were seated, we were 100% ignored for the first 30 to 40 minutes. We had to ask for things multiple times or wave someone down to even acknowledge we were there. We asked for pineapple twice waited an hour never came around then asked a manager for the third time and 35 minutes later we finally got it. To top it off my boys had told OpenTable when they made the reservations as well as when we were seated that it was my birthday. Four tables around us were celebrated by their birthday with a free dessert and a very nice happy birthday from the staff. As for me, I was completely ignored. This was not our first time there, but it will definitely be our last time. Very disappointed.
   

   Fogo de Chao - Lone TreeResponded on 19 November 2024

   We apologize for your recent experience, Abbie. It's upsetting to hear about the wait time and lack of recognition for your special day. Our team is committed to addressing these concerns and enhancing your future visits. Please reach out via our website contact form to help us work toward a better experience for you. Thank you.
   

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7. C

   Christopher

   Denver

   3 reviews

   1.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Despite having a 7 PM reservation, we waited nearly an hour to be seated. The chaos at the entrance made it clear there was absolutely no structure or organization when it came to seating guests. What’s the point of a reservation if it isn’t honored? When we were finally seated, we headed to the salad and buffet bar only to find it looking like an absolute warzone. Most of the offerings were depleted, and what little remained was far from fresh. It was a sad, unappetizing sight that completely missed the mark for a restaurant of this caliber. We had opted for the churrasco experience, but it fell laughably short of expectations. We didn’t even get a full round of the meats, which is supposed to be the main attraction. Instead, we were left feeling like we had paid for an experience we didn’t receive. The only saving grace of the evening was the service staff, who were clearly doing their best despite being overwhelmed by the complete lack of organization. They deserve better management and a system that allows them to do their jobs effectively.
   

   Fogo de Chao - Lone TreeResponded on 18 November 2024

   We're sorry to hear about your experience, Christopher. Your feedback about the waiting time and Market Table concerns is important to us. Our team would like to work toward offering you a memorable visit in the future. Please reach out through our website contact form so we can address these points and enhance your next experience. Thank you.
   

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8. S

   Sam

   Denver

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our reservation was for 7. We were finally sat at 7:54. Not sure how a restaurant can overbook like that. Either tell the new reservation/ walk-in that you’re booked solid or don’t bother with reservations and just do walk in seating. Also because it was so packed the red meat was taken quite quickly so we had to wait a lot for our preferred cuts of meat.
   

   Fogo de Chao - Lone TreeResponded on 18 November 2024

   Thank you for sharing your experience, Sam. We apologize for the delay in seating and the wait for your preferred cuts during your visit. It's concerning to learn about this, and we'd appreciate the opportunity to discuss it further. Please reach out to us through our website contact form so we can address your concerns and improve your future visits. Thank you.
   

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9. L

   Linda

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I went to the lone tree location to celebrate a couple birthdays. The food was fabulous and our waiter. Philip was outstanding. he made sure we had the best dining experience possible. One of our meat carvers Jerome was also very attentive his personality really made our experience fun. Philip even surprised us with a complementary dessert since we were celebrating a birthday event I would highly recommend this location for any location. My family and I will definitely be back .Shout out to the manager on duty that evening, he really knows his business. Thank you Fogo de Chão for a memorable evening.
   

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10. D

    Dominique

    New York City

    3 reviews

    2.0

    3 reviews

    Dined on 15 November 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    The service was terrible and they never brought out all the meats listed on the menu. It’s took 45 minutes for them to serve us drinks. It was a horrible experience
    

    Fogo de Chao - Lone TreeResponded on 19 November 2024

    We're sorry to hear about your experience, Dominique. Our goal is to provide timely service and a diverse selection of cuts. We'd like to discuss your visit further to address your concerns. Please reach out to us via the contact form on our website so we can work toward improving your experience. Thank you.
    

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