Fogo de Chao - Orlando

Review summary

1. A

   Ahmet

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   I recently visited this restaurant with my family of five to celebrate my son’s 6th birthday. Upon being seated, we promptly ordered a hamburger for him. Despite enjoying a bottle of wine, salads, and appetizers from the buffet, and progressing through our main courses, the hamburger had yet to arrive. It seemed to have been forgotten. When the waitstaff noticed the issue, they directed their supervisor to our table. The manager initially acknowledged the 30-minute delay but defended it by stating the burger needed time to cook. After 40 minutes, as tensions rose, the manager returned with excuses about seafood being prepared in the small kitchen and a sudden influx of guests, despite the restaurant being nearly empty at 5:30 PM (we were only the second table seated). He then offered to waive the charge for the hamburger. Apart from one waiter’s effort to address the situation and the food’s taste, there was a complete lack of professionalism and no genuine attempt to apologize. The experience was far from professional.
   

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2. E

   Ezzi

   VIP

   Orlando

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service love this place can ask for better place to eat a good steak
   

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3. C

   Carmen

   VIP

   Orlando

   18 reviews

   5.0

   18 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Meat seasoning and temperatures were on point today. Service was good.
   

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4. f

   fouad

   VIP

   Orlando

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Providing great customer service friendly staff and great meat selection
   

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5. j

   james

   Tampa

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vivianna was amazing all around being very informative..food was great
   

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6. L

   Lino

   VIP

   Orlando

   43 reviews

   3.0

   43 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We really like this place, management is very good. Service is usually great on Friday and Saturday for some reason. Yesterday the service started great and then our waiter decided not to show up for 40 minutes. We had to wait for dessert and the check for over 45 minutes. During Christmas time forget about your reservation you are still going to wait 30 to 45 minutes beyond your reservation time. The tables are also too close to each other, we can’t move and get hit in the back by everyone passing by. Hopefully they can take these issues into consideration.
   

   Fogo de Chao - OrlandoResponded 5 days ago

   Thank you for your feedback about your recent visit. We value the insights shared regarding the wait times and table spacing concerns. Our team would like to work towards providing you with a smoother experience in the future. Please contact us through our website so we can address these concerns further. Thank you.
   

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7. C

   Caterina

   VIP

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent steak, salad bar and service. Love this Brazilian steak house.
   

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8. R

   Ryan

   Tampa

   2 reviews

   1.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve dined at many Fogo de Chao’s and this location is the worst location I’ve ever been to. Restaurant was too overcrowded, staff rude and hardly ever check in on you, and the food was not up to par with other locations.
   

   Fogo de Chao - OrlandoResponded 5 days ago

   We are sorry to hear that your visit didn't meet your expectations, Ryan. Our team aims to deliver a high-quality experience for all guests, and it's concerning to hear about your experience. Please contact us through our website contact form, so we can address these concerns and work toward a better experience in the future. Thank you.
   

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9. C

   CHRISTINE

   Cleveland

   8 reviews

   3.0

   8 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We arrived for our reservation and were told it would be about 20mins wait. We went to the bar to wait and ordered a drink and an appetizer. The app came out medium well vs medium rare, we tried again and the same thing happened. We ordered another app and were told it would be about 45mins, so we declined. Our table was finally ready after waiting over 50 mins (for our reserved table, mind you). We decided to skip the table and leave after a couple drinks, a few overcooked apps and one app that never came. Our advice, find a different restaurant!! The real insult was when we got an email from Open Tsnle asking why we missed our reservation….we will not go back!!
   

   Fogo de Chao - OrlandoResponded 5 days ago

   Thank you for sharing your experience. It's concerning that your reservation and appetizers didn't meet your expectations, leading to a long wait and misunderstandings. Our goal is to ensure a seamless visit, and we'd like to address these concerns. Please reach out through our website's contact form so we can discuss this further. Thank you.
   

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10. M

    MAC

    Miami

    1 review

    5.0

    1 review

    Dined on 11 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Muy buena experiencia, regresaría con amigos y familia. 100% recomendado
    

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