Fogo de Chao - Philadelphia

Review summary

1. J

   Jennifer

   VIP

   Philadelphia

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My family loved the food but it was just too loud in there for me!
   

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2. G

   Gina

   Atlantic City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated our daughter’s birthday. Wonderful time was enjoyed by all!
   

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3. R

   Reinaldo

   VIP

   Philadelphia

   21 reviews

   1.0

   21 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The worse fogo the chao in the country Awful service, the selection on the Buffett is poor and no in part with other Fogo restaurants, the meat selection take a long time to come by and when they do it’s all at the same time and then you are left with a pile of cold cuts on your plate, temperature on the meat it’s off either rare or well done avoid unless you want to ruin your experience there are better choices in the city, try Brazas, or Rodizzio It used to be good 5 or 7 years ago but it’s just run down and poor management, not the same as what you would expect of the chain.
   

   Fogo de Chao - PhiladelphiaResponded 7 days ago

   We're sorry to hear about your disappointing visit. Our goal is to offer a memorable dining experience for every guest, and it's concerning to hear that we fell short. We hope you’ll allow us to address these concerns by reaching out through the contact form on our website. Thank you.
   

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4. S

   Steven

   Philadelphia

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went there for the first time in years The salad bar was great but honestly the meat was not as good as I remember....and we had to repeatedly ask for more even with our cards showing "yes".
   

   Fogo de Chao - PhiladelphiaResponded 7 days ago

   We're sorry to hear that your experience didn't meet your expectations. Our team is committed to providing flavorful cuts and attentive service, and it's concerning to hear this wasn't the case during your visit. We invite you to reach out to us through our website contact form so we can address your concerns further. Thank you.
   

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5. P

   Patrice

   VIP

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   When it’s a Saturday and the place is really crowded, you’ll feel like the servers don’t make it around to everyone like expected. We only got one round of the meat available for selection because of how crowded it was.
   

   Fogo de Chao - PhiladelphiaResponded on 16 December 2024

   We aim to provide attentive service for all our guests, even on busy days. We're sorry to hear your experience was less than expected. Our team would like the opportunity to address your concerns, so please reach out through the contact form on our website. Thank you.
   

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6. m

   martin

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   As always, meat was fresh and perfectly cooked. The servers were attentive, timely, and very polite and gracious. The "salad" bar was clean, fresh, and with a lot of variety. The only negative was that the tables were very close together. It looked like there was enough room to spread out the tables a bit being that it was lunchtime. I understand that they want to maximize the number of diners at dinner, but lunch is less crowded.
   

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7. T

   Timothy

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took family for a 25 th bday. 14 people (kids are free) amazing food and service. Weren't rushed. Good holiday deal on gift cards .
   

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8. N

   Nyla

   Washington DC

   4 reviews

   3.0

   4 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   This location was different than others I've visited. The lights were very bright though it was the evening. We were the last seated on our side of the restaurant and it seems like they put us on the "meat" schedule of everyone else, because only 45 mins after being seated and despite our circles being green, servers stopped coming over. No one ever offered to get us drinks or dessert, we had to request drinks 30 mins in. The food was probably the best part, but the service and ambiance was really lacking.
   

   Fogo de Chao - PhiladelphiaResponded on 16 December 2024

   We appreciate your visit and feedback about your recent experience. It's concerning to hear about the service and ambiance during your evening, and we apologize for any inconvenience this may have caused. Our team would like to discuss how we might better serve you, so please reach out via the contact form on our website to share more details. Thank you.
   

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9. A

   Apostolos

   Greater Boston

   3 reviews

   1.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They had us all together (more than 80 people), standing and waiting in the lobby, unable to even move. There was no space and they never cared about our reservation times. We were attended as table were freeing up. We were sat 1 hour after our reservation and we had a table upstairs where we had no access to the side dishes. To get that, we had to take an elevator two floors down and get some salad and then come back by elevator to our table. Very very bad experience. Meat was average and passed always with the same cut of meat (chicken with bacon, steak with bacon, sausage, and beef) Never going again.
   

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10. N

    Nayara

    Philadelphia

    1 review

    1.0

    1 review

    Dined on 8 December 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Even having booked before we waited for almost an hour!
    

    Fogo de Chao - PhiladelphiaResponded on 10 December 2024

    We're sorry to hear about your wait, Nayara. Our goal is to provide a seamless experience, and we regret that this was not reflected during your visit. Our team is committed to addressing such concerns. Please reach out through our website contact form, so we can work toward providing you with the five-star experience you deserve. Thank you.
    

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