Fogo de Chao - Pittsburgh

Review summary

1. D

   David

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Haven’t been to this location, and was a little nervous and felt bad coming in on XMAS but grateful they were open. Did the experience and have been to many rodizio restaurants. Two major things stood out. The options of getting rare meat as opposed to getting everything cooked well done was really appreciated. Lastly, Even though we don’t talk about him, Bruno went out of his way to fulfill my request for chicken hearts. I wasn’t aware that it was special request only and when asked he got it done. Bravo. Very appreciated of all the staff for working on the holiday. I work in the industry and had the holiday off to work in Pittsburgh for my radio work or I would have been working back in NJ. So thank you I’m sure it wasn’t easy being away from family.
   

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2. J

   Jim

   Philadelphia

   29 reviews

   4.0

   29 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was Christmas Day I don’t feel they were prepared or staffed well. Salad bar slow to refill ran out of items like soup bread the meat on sku’. Did not make the rounds so we canceled that part of the meal. Sea bass was amazing along with salmon as entries
   

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3. C

   Chris

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Went for Christmas dinner full experience, and was busier than what we thought it would be. So, not sure if that's why things weren't what should have been up to par with the amount you pay for. For starters, staff looked lost, and overwhelmed.. Between drinks not showing up for about 20 minutes, which were only a diet coke and Sprite. To getting passed over for meat selections quite a few times. Asked for certain cuts and temps of meat offered. Took either 20 minutes or never showed. It got to the point, the waiter had to go pull someone after we were asked 3 or 4 times about getting certain meats.. This was our first time there, and probably the last unfortunately.
   

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4. C

   Cindy

   Washington DC

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything is great. The food is a tad overpriced but the flavors, along with the great service and experience, make it worth it.
   

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5. P

   Pearl

   Philadelphia

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our server was inattentive. Never received the horseradish sauce for our meal after requesting it. Took a long time to bring our beverages (lemonade & still water) and taking our order. I asked for a straw and she brought it back and placed it in the wrong glass. My husband asked for another plate and she brought it, realized the plate was dirty and said she would bring another, but left the dirty plate on our table. Whenever we had a question, she made us feel like we were bothering her. Another server working near her realized we were unhappy with service and took over to assist us with a beverage refill and processing the payment for our meal.
   

   Fogo de Chao - PittsburghResponded 1 day ago

   We're sorry to hear about the service concerns you faced during your visit with us. Providing prompt and attentive care is important to our team, and it's disappointing to learn this was not the case for you. Please reach out through our website contact form, so we can address these concerns and work toward a better experience for you in the future. Thank you.
   

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6. C

   Christian

   VIP

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nickolas was fantastic and attentive. The rest of the team was fantastic and lovely. All worked seamlessly to ensure a most memorable and enjoyable dining experience. The food was exquisite and served at perfect temperatures.
   

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7. H

   HECTOR

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service. Excelente food ,nice decoration good selection if you are starving
   

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8. D

   Deborah

   Hawaii

   22 reviews

   5.0

   22 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and excellent service. We have made this our go to spot for celebrating!
   

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9. M

   Megan

   VIP

   Pittsburgh

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   OVERBOOKED. Had a reservation and still had to wait over 30 minutes after our reservation time for a table. This left us no time to get to our event because of the restaurant overbooking their reservations. Don’t trust that they will have a table for you… Because of this, we were unable to enjoy the meal. We were too rushed to get to our event that we otherwise would have had plenty of time to get to.
   

   Fogo de Chao - PittsburghResponded 4 days ago

   We're sorry to hear about the wait and how it affected your plans, Megan. We strive to honor reservations promptly and apologize for the inconvenience. Our team would like to understand more about your visit. Please reach out via our website contact form so we can address your concerns and improve your experience in the future. Thank you.
   

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10. B

    Belinda

    Pittsburgh

    2 reviews

    2.0

    2 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 4

    Waited an hour WITH a reservation! We had a reservation for 4 for 5:45, and we did not get seated until 6:45!! While I understand a few extra minutes can be needed from time to time, having guests with reservations wait one hour past their reserved time is a bit much. Once we were finally seated, the wait staff was attentive and nice, and the food was good.
    

    Fogo de Chao - PittsburghResponded 1 day ago

    We're sorry to hear about the long wait you experienced, Belinda. It's important to us to keep reservation times timely, and it's concerning that this wasn't met during your visit. We're glad to hear our team was attentive once you were seated. Please reach out through our website contact form so we can address your concerns. Thank you.
    

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