Fogo de Chao - Plano

Review summary

1. T

   Tiffany

   San Diego

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even though the wait was long we enjoyed the food and service
   

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2. J

   JoAnn

   VIP

   Dallas

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We expected a lot more for the money that we paid. We had a reservation at 7:00pm but ended up being seated at 7:45pm... not sure what the reservation is for. They squeezed our party of 6 at a table in the corner where we were forgotten. The first thing we find are dirty forks on the table that they expected us to use. They still had food on them. My family went to the salad bar while I waited for the server so I can give him/her our drink order. He finally had a chance to stop by our table to take our drink order as my family came back to the table with minimal amounts of food from the salad bar on their plates. I went to the salad bar and was able to get a couple of things on my plate as there wasn't much to choose from since much of the food was gone. I went back a second time later to see if anything was replenished, and it wasn't. They may have put more food out and the other patrons took it, but I don't know. We also had to keep asking our server to ask the guys with the meat selections, to come to our table. When they did, they would always skip me and my son's girlfriend (the only 2 women at the table) just about every time. So we pretty much paid for a meal that we barely got to eat since it wasn't served to us, and there wasn't anything at the salad bar. They also never brought out any of the side dishes until the very end when we were about to ask for the check. That's when they placed a very small plate of mashed potatoes on the table. I had one glass of iced tea for $4.50 that wasn't refilled until we were about to leave as well. We also had to keep asking for sweetener. I understand it was Christmas day so I didn't say anything yesterday and we paid the check that was over $500 and we left. Then I thought about it today, and the entire experience just isn't right. We all went home and had to find something to eat when we got there. Fogo needs to do better if they plan to serve people on Christmas. Otherwise, they shouldn't even try.
   

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3. T

   Tylah

   Dallas

   6 reviews

   2.0

   6 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   1. We did not receive all the meats there were to offer 2. Everything meat was picked and cut up by the time it came to our table 3. The servers were running people over 4. The servers were forgetful because they were over worked 5. The bread, sides, and most meats were cold when we received it
   

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4. M

   Mando

   VIP

   Dallas

   17 reviews

   5.0

   17 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Justin took great care of us, and Ana (Manager) also was outstanding in maintaining quite a orderly environment, given the ongoing Christmas crowd craziness. Christmas dinner was excellent! Thank you!
   

   Fogo de Chao - PlanoResponded today

   We're delighted you enjoyed your Christmas dinner with us! It’s wonderful to hear Justin and Ana ensured a smooth experience for you during such a busy time. We hope to welcome you back soon!
   

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5. P

   Patrick

   Dallas

   11 reviews

   2.0

   11 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Another Christmas dinner disaster. Won’t make this mistake 3 years in a row, next year. Booked my reservation weeks in advance. Even showed up 15 minutes early, and still waited for an hour and a half for our table. Staff was doing the best they could, but there is a huge disconnect in running this train the right way. Food was either rare or well done and this train wreck should never happen at those prices.
   

   Fogo de Chao - PlanoResponded today

   We're sorry to hear about the challenges you faced during your recent visit. An efficient and enjoyable experience is important to us, and it sounds like we missed the mark. Please reach out through our website contact form so we can address your concerns and work toward a better experience in the future. Thank you.
   

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6. m

   matt

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Place was packed tonight. Good atmosphere. Service and meat selections was nice. Servers were friendly and cocktails were delicious. We initially thought we would wait 30 mins past our reservation time but ended up sitting 15 mins before the res.
   

   Fogo de Chao - PlanoResponded today

   It's fantastic to hear about your positive experience with us! We're glad the atmosphere, service, and cuts were to your liking, and it's wonderful that you were seated earlier than expected. Please visit us again soon!
   

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7. M

   Marge

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice restaurant. Accommodating staff and very good food and selection.
   

   Fogo de Chao - PlanoResponded today

   We're so glad to hear you enjoyed the food and service at our restaurant, Marge. Our team is thrilled to have provided a selection that met your expectations. We look forward to welcoming you back soon!
   

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8. J

   Justin

   VIP

   Dallas

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Awful service. Cold meats. Could not support the Christmas rush. Avoid this place during busy times.
   

   Fogo de Chao - PlanoResponded today

   We're sorry to hear about your experience during the busy period, Justin. We aim for attentive service and quality cuts, and it's concerning to learn we may have fallen short. Our team would like to address your concerns. Please reach out via our website contact form to help us improve. Thank you.
   

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9. C

   Connie

   Dallas

   25 reviews

   3.0

   25 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Mediocre experience for Christmas lunch. Hopefully this was due to the large volume of diners and not the norm.
   

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10. M

    MELISA

    VIP

    Dallas

    4 reviews

    3.0

    4 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 2

    We dined here on Christmas Eve and it was very busy, as expected. We were seated very quickly, however, a server did not come by for 15 minutes. We had to wait 30 minutes for water and had to reminder server about our wine order. The table next to us was served much faster than we were so I’m not sure what the problem was. Food was very good, but the service was extremely poor. They were trying to fill every inch of space with tables and we were stuck in the bar area so I’m sure that had something to do with it as well. Hopefully next time will be better.
    

    Fogo de Chao - PlanoResponded today

    Dining with us on Christmas Eve must have been a busy experience, and we're sorry to hear that the service wasn't up to our usual standards. We understand the importance of timely and attentive service. Our team would like to discuss how we might better serve you in the future. Please reach out via our website contact form to address your concerns. Thank you.
    

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