Fogo de Chao - Plano

Review summary

1. D

   David

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was great when they came around! Timing sucked! It took 20 minutes to get water, cocktails! Not acceptable in prime dinning hours! Had to involve the manger twice to have the the cuts of meats brought to the table! Very disappointing! Don't let them seat you in the back of the room as you will be forgotten about at the Plano location!!!!! Second time I have experienced poor service at this location! Think I'll stick with the location in Addison! The manager gave me his card on the way out of the restaurant once we paid the bill! I wish he would have directed his staff to be more attendant while we were trying to enjoy dinner!
   

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2. B

   Bethany

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Will not be back. Food and service was horrible and I loooooovvvveeee Brazilian Steakhouses. Upset that so much money was spent on our Anniversary for this date night. Our Waitress was VERY NICE but she had way too many tables to attend to, this caused for slow service and requests not being fulfilled (she was definitely working hard though. They Shouldn’t be responsible for that many tables). We Kept requesting medium well meat, and they kept bringing everything BUT that.
   

   Fogo de Chao - PlanoResponded 5 days ago

   We're sorry your anniversary didn't meet expectations, Bethany. We strive to offer attentive service and meet our guests’ preferences, and it's concerning to hear this. Our team is eager to discuss your experience further. Please connect with us through the contact form on our website. Thank you.
   

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3. C

   Cornelius

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We eat here regularly for the last two years. Never have I had a bad experience . Today I had lunch with my boys here at Fogo in Plano ,Farah and Mohamed were so polite and helpful, going above and beyond to make us feel welcome. Thanks for the wonderful care given to us. Forever repeat customers!”
   

   Fogo de Chao - PlanoResponded 6 days ago

   We're grateful for your continued support over the past two years, Cornelius. It's wonderful to hear that Farah and Mohamed made your visit special today. We appreciate your kind words and loyalty. Looking forward to your next visit with the boys!
   

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4. J

   Jamillah

   Dallas

   23 reviews

   4.0

   23 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service were timely and pleasant. Enjoyed the details that our server, Leo gave us about the experience. Lots of choices from the market bar and the all day happy hour was exceptional.
   

   Fogo de Chao - PlanoResponded 7 days ago

   We appreciate your kind words about our service and Leo's detailed insights, Jamillah. It's wonderful to know that you enjoyed the variety from our Market Table and the exceptional all-day happy hour. We're looking forward to your next visit!
   

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5. M

   Melissa

   Chicago

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   This was my first time going to Fogo de Chao in the DFW metroplex. Prior, my usual stop was in Chicago. I was disappointed by the experience. The tables were too close together to navigate easily to the salad bar, and the gauchos with meat were slow to visit. Our table for six was very small and hard to get in & out from the table. Some meat selections were wanted did not ever come by. The bread was delicious. The potatoes were ok, served lukewarm, but cabbage is not a desired choice. No one touched it at our table. I do not plan on returning.
   

   Fogo de Chao - PlanoResponded 6 days ago

   Melissa, thank you for sharing your feedback. We're sorry to hear that your experience didn't meet our expectations. Navigating our restaurant comfortably and enjoying timely service are both important to us. Our team is eager to address your concerns and work toward a better experience. Please reach out via our website contact form. Thank you.
   

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6. s

   steve

   Dallas

   1 review

   3.0

   1 review

   Dined on 12 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   wait for 30 mins before seating even with the reservation and get there on time. very crowded, hopefully just because the promotion period and not much of the meat selection compare to before.
   

   Fogo de Chao - PlanoResponded on 13 November 2024

   Thank you for sharing your feedback, Steve. We're sorry for the extended wait and your concerns regarding the variety of cuts during your visit. Our team would like to address this and provide a better experience in the future. Please reach out to us through our website contact form to discuss further. Thank you.
   

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7. M

   Mandy

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our dinner experience. Farrah was our waitress and food was delicious.
   

   Fogo de Chao - PlanoResponded on 16 November 2024

   Thank you for your lovely review, Mandy! We're thrilled you had a great dinner experience and enjoyed the delicious food. It's wonderful to hear Farrah helped make your visit enjoyable. We can't wait to welcome you back to our restaurant!
   

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8. A

   Alan

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Waiter was very good very attentive, meat servers were hard to come by and somewhat overcooked ,one never came back when we ask for medium for medium rare steak...
   

   Fogo de Chao - PlanoResponded on 14 November 2024

   We appreciate your feedback, Alan. We're glad to hear that our waiter provided attentive service. It's concerning that the cuts were overcooked and that one server did not return to fulfill your request. Our team aims to ensure a better experience in the future. Please reach out via our website contact form so we can address this further. Thank you.
   

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9. M

   Muhammed

   Dallas

   4 reviews

   2.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   It was too noisy, and we had to wait over an hour to get seated. Most of the steaks were also overly salty.
   

   Fogo de Chao - PlanoResponded on 11 November 2024

   We're sorry to hear that your visit was not as expected, Muhammed. We aim to offer a comfortable environment and perfectly seasoned cuts. Our team would like to understand more about your experience. Please reach out through our website contact form so we can address your concerns and work toward a five-star experience. Thank you.
   

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10. V

    Vera

    Dallas

    1 review

    3.0

    1 review

    Dined on 10 November 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    We waited over an hour and we had made reservations
    

    Fogo de Chao - PlanoResponded on 15 November 2024

    We sincerely apologize for the wait time you experienced, Vera. Our team aims to provide a seamless experience for our guests, and we regret this was not your experience. We would appreciate the opportunity to address this further. Please contact us through our website so we can ensure a better visit next time. Thank you.
    

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