Fogo de Chao - Portland

Review summary

1. K

   Katie

   Chicago

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Made reservations and still waited 50 minutes and almost every server with meat skipped over our table. Two severs did always come back and asked what meat we wanted. Always waited between 4-7 minutes to get another piece of meat. Our waiter did have plenty of tables to take care of but she was still attentive on our table. I definitely won’t come back unless I am in town again and have no other steak option. Food was good for sure but service was terrible.
   

   Fogo de Chao - PortlandResponded 2 days ago

   We apologize for the long wait and the inconsistent service experience during your visit, Katie. We aim to offer attentive service and are sorry to hear this wasn't achieved. Please reach out via the contact form on our website so we can address these concerns and improve your experience should you decide to return. Thank you.
   

   Is this helpful?

   Report
2. C

   Chelsie

   Portland

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food is always great here. Unfortunately we were seated 55 minutes past our reservation time! The reason being “they were waiting for groups to leave”. So I’d recommend not having anything planned after dinner. We had movie tickets and only got 30 minutes to eat before we had to leave.
   

   Fogo de Chao - PortlandResponded 2 days ago

   We're pleased to know you enjoyed the food, Chelsie. However, we’re sorry about the delay with your seating. Our team values your time and would like to address these concerns to improve future visits. Please contact us through our website so we can work towards enhancing your next experience. Thank you.
   

   Is this helpful?

   Report
3. M

   Markus

   Portland

   11 reviews

   vip
   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Let me start from the beginning. I had a reservation for 4 PM. I arrived at 3:55 PM.They told me that it would be up to a 45 minute wait. I had other plans right after dinner. I decided to wait. They were able to see me by 4:30 PM. Both the hostess and the young lady that took me to my table were very nice. she informed me that it would be just a minute before somebody got to me. Soon after the waitress and I may assume somebody she was training arrived at my table. They got me my drink and ask me if I had been there before. I have dined at fogo de Chão many of times. My server asked me what I would be ordering and I told her. She said she’d be right back with this card that they put on the table to let the carvers that come by know when you’re ready to order. The server returned briefly with the side dishes. She did not bring the card. Therefore no carvers ever came to my table for at least 30 minutes. By the time they did, the side dishes were cold. I asked my waitress if I could get a new set of side dishes that were warm with my newly carved meat. She apologized and said certainly. While I was waiting for my new warm side dishes, I got up to go get a salad, and when I came back, they had taken away my plate of carved meat, but the side dishes were there. Never got to eat my food together. In defense of the restaurant it was absolutely packed. I very much enjoy Fogo Du Chao, and I will return regardless of this poor experience. All of the staff were very nice, very polite I would give them a five star hands-down. I would also give the food a five star with the exception of the cold side dishes. I would give their timing a one star.
   

   Fogo de Chao - PortlandResponded 2 days ago

   We appreciate your detailed feedback, Markus, and are glad to hear you enjoy dining with us despite the challenges faced during your recent visit. It's disappointing that the timing affected your dining experience, and we acknowledge your valued points about side dish temperatures. Our team aims to provide a seamless experience, and we'd like to improve your future visits. Please reach out to us via our website contact form to discuss further. Thank you.
   

   Is this helpful?

   Report
4. L

   Lynda

   Portland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   When we first checked in for our reservation, the wait time was unbelievable. We did not get seated until 30 minutes after our reservation. That was not a great 1st impression 😕 we almost left. There's no point of a reservations if you have to wait but it is understandable. When we did get seated, our waiter Forest was so great. He explained how everything works, very apologetic for the wait time, and making sure we were taken care of. The management was so great as well, he even gave us a dessert for our anniversary. After everything with the fine dining and the extremely good quality food! I will say yes to everything, excellent quality, fine dining, recommend to others, and most definitely will be returning. Thank you for making our anniversary special. ❤️
   

   1 person found this helpful

   Report
5. J

   Junior

   Portland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was so good and the service was top level
   

   Is this helpful?

   Report
6. J

   Jocelyn

   Portland

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I don't understand the point of a reservation. We had a reservation for 6:45 and we weren't seated until 7:30. They were letting people sit who came after us. I got that we were a big party, hence the reservation, but better planning on their part to make sure the table was available for our party by our reservation time would be ideal. While the food was good, we didn't get our sides until after getting a couple of rounds of meats come to the table. Then, more waiting for the cuts you want. Overall experience was just okay. We'll give them a try again, hoping for a better experience.
   

   Fogo de Chao - PortlandResponded 2 days ago

   Thank you for sharing your experience, Jocelyn. We strive to accommodate all guests promptly, and we're sorry for the wait you encountered. Our team appreciates your feedback regarding the order of service and timing. We'd like to discuss this further to enhance your next visit. Please reach out to us through our website contact form. Thank you.
   

   1 person found this helpful

   Report
7. I

   Ivette

   Portland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was exceptional! All staff were courteous and efficient.
   

   Is this helpful?

   Report
8. T

   Tiffani

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We were seated an hour after our reservation. A member of our party ordered a chicken entree. It took more than 25 mins for the entree to be served. By then, he filled up on the salad bar. He was denied a to-go box, even though it was an entree and more than half his chicken remained. To the restaurant’s credit, his dessert was comped.
   

   Fogo de Chao - PortlandResponded 2 days ago

   Thank you, Tiffani, for sharing your feedback with us. We're sorry to hear about the delay in seating and the wait for the chicken entree. It’s concerning that your guest's request for a to-go box wasn't met. Our team values your input and would like to address these concerns. Please contact us through our website so we can assist further. Thank you.
   

   1 person found this helpful

   Report
9. F

   Fernanda

   Portland

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent atmosphere, food (meat) and drinks. They need to add more things on the salad bar but apart from that everything was very nice.
   

   Is this helpful?

   Report
10. R

    Rey

    Portland

    3 reviews

    3.0

    3 reviews

    Dined on 16 November 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Reservations were running about 30min late. The staff wasn’t communicating very well. The table service was okay. The cost of the dinner is spendy, we should also get good service. I feel like today was okay. We have had better before.
    

    Fogo de Chao - PortlandResponded on 18 November 2024

    We appreciate your feedback, Rey. It's concerning to hear that the timing and communication weren't up to our usual standards. Our team values your input, and we'd like to understand how we can improve your experience in the future. Please reach out to us through the contact form on our website to discuss further. Thank you.
    

    1 person found this helpful

    Report