Fogo de Chao - Portland

Review summary

1. M

   Markus

   Portland

   11 reviews

   vip
   3.0

   11 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Let me start from the beginning. I had a reservation for 4 PM. I arrived at 3:55 PM.They told me that it would be up to a 45 minute wait. I had other plans right after dinner. I decided to wait. They were able to see me by 4:30 PM. Both the hostess and the young lady that took me to my table were very nice. she informed me that it would be just a minute before somebody got to me. Soon after the waitress and I may assume somebody she was training arrived at my table. They got me my drink and ask me if I had been there before. I have dined at fogo de Chão many of times. My server asked me what I would be ordering and I told her. She said she’d be right back with this card that they put on the table to let the carvers that come by know when you’re ready to order. The server returned briefly with the side dishes. She did not bring the card. Therefore no carvers ever came to my table for at least 30 minutes. By the time they did, the side dishes were cold. I asked my waitress if I could get a new set of side dishes that were warm with my newly carved meat. She apologized and said certainly. While I was waiting for my new warm side dishes, I got up to go get a salad, and when I came back, they had taken away my plate of carved meat, but the side dishes were there. Never got to eat my food together. In defense of the restaurant it was absolutely packed. I very much enjoy Fogo Du Chao, and I will return regardless of this poor experience. All of the staff were very nice, very polite I would give them a five star hands-down. I would also give the food a five star with the exception of the cold side dishes. I would give their timing a one star.
   

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2. L

   Lynda

   Portland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   When we first checked in for our reservation, the wait time was unbelievable. We did not get seated until 30 minutes after our reservation. That was not a great 1st impression 😕 we almost left. There's no point of a reservations if you have to wait but it is understandable. When we did get seated, our waiter Forest was so great. He explained how everything works, very apologetic for the wait time, and making sure we were taken care of. The management was so great as well, he even gave us a dessert for our anniversary. After everything with the fine dining and the extremely good quality food! I will say yes to everything, excellent quality, fine dining, recommend to others, and most definitely will be returning. Thank you for making our anniversary special. ❤️
   

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3. J

   Junior

   Portland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was so good and the service was top level
   

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4. J

   Jocelyn

   Portland

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I don't understand the point of a reservation. We had a reservation for 6:45 and we weren't seated until 7:30. They were letting people sit who came after us. I got that we were a big party, hence the reservation, but better planning on their part to make sure the table was available for our party by our reservation time would be ideal. While the food was good, we didn't get our sides until after getting a couple of rounds of meats come to the table. Then, more waiting for the cuts you want. Overall experience was just okay. We'll give them a try again, hoping for a better experience.
   

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5. T

   Tiffani

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We were seated an hour after our reservation. A member of our party ordered a chicken entree. It took more than 25 mins for the entree to be served. By then, he filled up on the salad bar. He was denied a to-go box, even though it was an entree and more than half his chicken remained. To the restaurant’s credit, his dessert was comped.
   

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6. F

   Fernanda

   Portland

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent atmosphere, food (meat) and drinks. They need to add more things on the salad bar but apart from that everything was very nice.
   

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7. R

   Rey

   Portland

   3 reviews

   3.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Reservations were running about 30min late. The staff wasn’t communicating very well. The table service was okay. The cost of the dinner is spendy, we should also get good service. I feel like today was okay. We have had better before.
   

   Fogo de Chao - PortlandResponded 6 days ago

   We appreciate your feedback, Rey. It's concerning to hear that the timing and communication weren't up to our usual standards. Our team values your input, and we'd like to understand how we can improve your experience in the future. Please reach out to us through the contact form on our website to discuss further. Thank you.
   

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8. K

   Keaton

   Portland

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   4 of us went. We didn’t have the best experience. Long wait time for our reservation. Food was not up to usual standard and waited for our check for about 45 minutes after asking 3 times for it
   

   Fogo de Chao - PortlandResponded 6 days ago

   We're sorry to hear that your recent experience didn't meet our high standards, Keaton. Our team is committed to ensuring timely service and top-quality offerings. Please reach out to us via the contact form on our website so we can address your concerns and provide a better experience. Thank you.
   

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9. C

   Cyrus

   Las Vegas

   6 reviews

   1.0

   6 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We always go to this restaurant when we want to celebrate something. Last night was our latest visit. It was crowded since it was a Friday night I suppose. That is fine. We went for the full churasco and that was disappointing. There were only few server going around to offer different types of meat/steak/ bbq. We only had 3 kinds the most. Usually we get more than that. Some of the servers were only going to the table of the larger grp. We just ate what’s available in the “market place” to make the most of our visit and hopefully get our money’s worth.
   

   Fogo de Chao - PortlandResponded 6 days ago

   We're grateful for your continued loyalty, but it's disheartening to hear about your recent experience with us, Cyrus. Your feedback on service and selection is invaluable, and our team would like to ensure better experiences for you in the future. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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10. F

    Faraz

    Orange County

    5 reviews

    1.0

    5 reviews

    Dined on 16 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    We waited 30 minutes past our reservations. Didn't get fed and had to close out with the manager. There was a hair in my drink, and they didn't comp it. I genuinely wish there was another Brazilian Steakhouse option. this place sucks 50% of the time.
    

    Fogo de Chao - PortlandResponded 6 days ago

    We regret your recent experience didn't meet our high standards. It concerns us to hear about the wait and the other issues you faced. Our team is eager to connect with you to address these concerns and improve your future visits. Please contact us through our website. Thank you.
    

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