Fogo de Chao - Rosemont

Review summary

1. I

   Isabella

   Denver

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The most annoying thing was our table was so wobbly that it would almost knock over the drinks if you leaned on it the wrong way. The service was very good. There were people there with a refill of your drink immediately or to replace more bread and sides immediately. What I didn't enjoy was they kept coming around with the same meat. Two different kinds of steak, sausage, chicken and pork. When we first arrived there was pork belly. It was spectacular and then we never saw that person again. But we saw the people with the same thing walk by 20 times. Was very surprised the lack of seasoning on any of the meat. My husband actually had to ask for steak sauce because it was not seasoned. I had to ask for salt and pepper. Which I've never had to do at a Fogo de Chao or any other Brazilian steakhouse of that matter. The rice they had in the salad bar smelled like instant rice. The restaurant is very large and the tables are very close together that you have to squeeze by tables to get to the salad bar because they're trying to squeeze as many people in there as possible. It was not very comfortable
   

   Is this helpful?

2. L

   Louie

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   I was somewhat disappointed; there was nothing extraordinary about the experience. The amount of meat served was less than expected, and there was a long wait for meat to be served. The service was okay, and the bar was fine, but I was let down by the food. We received mostly chicken, and the meat servers took awhile. I only received 1 small portion of steak and that’s it. So sad.
   

   Fogo de Chao - RosemontResponded today

   We regret to hear that your visit didn't meet your expectations, Louie. Our goal is to provide a memorable experience with our diverse selection of cuts, and it's concerning to hear about the wait time and portions. Our team would like to address your concerns further. Please reach out via our website contact form so we can work towards a better experience in the future. Thank you.
   

   Is this helpful?

3. j

   jodi

   VIP

   Chicago

   9 reviews

   2.0

   9 reviews

   Dined on 12 January 2025

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 1

   I will never return to the Rosemont location again! We have been there twice before. Once was good and once was now. I don’t know what is wrong with their system, but they take way too many reservations. This is the second time that we have had to wait over an hour past our reservation time. Due to that, everyone is waiting over an hour after their reservation time in a very small bar. There is nowhere to move! If God forbid there was an emergency there’s no way anyone could get out of there. People were standing on top of other people trying to eat their meal. The noise was insane if you were seated at a front table because you had all of the noise from the people waiting for their tables as well. That being said, the food is always very good in their servers were fabulous.
   

   Fogo de Chao - RosemontResponded on 13 January 2025

   We're sorry to hear about the frustrating wait times and crowded conditions you experienced, which understandably impacted your visit. It's concerning to learn about these circumstances, as we want each guest to have a comfortable and enjoyable experience. Your feedback is invaluable, and we'd love to address your concerns further. Please reach out to us through our website contact form, so we can discuss how we might improve your future visits. Thank you.
   

   1 person found this helpful

4. L

   Loren

   Chicago

   36 reviews

   3.0

   36 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Be prepared to wait a while, even if you have a reservation. Saturday nights are chaos
   

   Fogo de Chao - RosemontResponded on 13 January 2025

   We aim to provide a seamless dining experience, Loren, and appreciate your patience. Our team would like to explore how we can enhance your next visit. Please reach out through our website contact form to discuss this further. Thank you.
   

   Is this helpful?

5. C

   Catherine

   VIP

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   We had a 7:15 reservation and did not get seated until 8:30. There were tons of people waiting to be seated for an extended period of time. The waiting area and vestibule were packed. The food was delicious.
   

   Fogo de Chao - RosemontResponded on 13 January 2025

   Thank you for sharing your experience with us. We regret that your reservation was delayed, leading to a longer wait time, but are happy to hear you enjoyed the food. Our team would like to explore how we might better serve you in the future. Please reach out to us via the contact form on our website so we can address your concerns. Thank you.
   

   1 person found this helpful

6. A

   Aurelio

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on 12 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Last time booking at this location. Reservations were set way ahead of time at 6:45 to be finally be seated at 7:25pm. Good luck trying to get in and out of this establishment, I believe they should limit Saturdays and Sundays to reservations only because it was a fire hazard definitely trying to get in and out of here with how many people they allowed to be cramped in the waiting area. I mean shoulder to shoulder cramped . After over 25 mins waiting we were sat and never brought any sides to our table until the end which was pointless, didn’t know which waiter was taking care of us because once in a while I had to wave someone down for a refill of just water . The meat selection wasn’t that great as you had to wait a long time for someone to acknowledge my table. Won’t be coming back to this location anymore or it’s time to try a different restaurant now.
   

   Fogo de Chao - RosemontResponded on 13 January 2025

   We regret to hear about your experience with us, Aurelio. Our aim is to provide seamless and attentive service, and it's concerning to learn we missed the mark during your visit. We invite you to reach out through our website's contact form so we can address these concerns and work toward improving your experience. Thank you.
   

   Is this helpful?

7. L

   Lydia

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined on 12 January 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   When I have visited in the past I have had a great experience at the downtown location. This was overwhelming our reservation was at 6. We arrived early the place was so packed you could not move. We did not get seated until 7. So many people were waiting it was uncomfortable when you actually did get your seat.The salad bar was a mess the servers were doing their absolute best but they could not move. Everything seemed rushed and chaotic. I felt like I was at an old country buffet with steak. I was super disappointed we were celebrating a birthday it was her first time and I felt so embarrassed that this was the experience she had. It just felt over booked and unorganized.
   

   Fogo de Chao - RosemontResponded on 13 January 2025

   It's concerning to learn about your recent visit, Lydia, especially during a special occasion like a birthday celebration. We strive to create an inviting and comfortable environment, so it's disappointing to hear this was not your experience. Our team would like to connect and ensure a better future visit. Please reach out via our website contact form to share more details. Thank you.
   

   Is this helpful?

8. T

   Todd

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Poor Service….had to wait and when asking for service, promises were given but were not delivered.
   

   Is this helpful?

9. M

   Moises

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was amazing. There was 1 issue, though. We kept on getting fruit flies flying on and around on our table and plates. Pretty annoying. We are in the middle of winter and fruit flies usually are present in the warmer months. That’s concerning. If they are out in the dining room then they are definitely in the kitchen. Thank you
   

   Is this helpful?

10. J

    Jamie

    Chicago

    5 reviews

    2.0

    5 reviews

    Dined on 6 January 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Very very slow service and meat distribution. Waiting a long time between meat selection not worth the money
    

    Fogo de Chao - RosemontResponded on 7 January 2025

    We aim to offer prompt service, so it's concerning that your experience did not reflect this, Jamie. Your feedback is valued, and our team is eager to address your concerns. Please reach out through our website contact form so we can discuss this further. Thank you.
    

    2 people found this helpful