Fogo de Chao - Rosemont

Review summary

1. R

   Roger

   Hawaii

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Second time coming to this location. The experience was awful. The food was okay this time around. Meats were not as flavorful nor well prepared. The service was the worst I had. I requested service items to arrive at my table but they never arrived. I was having dinner here for over an hour and the amount of times my waiter came to my table was probably twice. Had a bad experience here and this was one of my favorite go to places for dinner. Very disappointed in today's service. Will be taking a break from this location for a while, but hopefully they do better in my next visit.
   

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2. V

   Victor

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was very pleased with the service. Better than most places
   

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   Fogo de Chao - RosemontResponded today

   Victor, we work hard to provide exemplary service at all times. Thank you for your kind comment!
   

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3. S

   Stephanie

   VIP

   Raleigh

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We went here for a family dinner and while it was great being with family we were a little disappointed with the food overall. Salad bar was ok, not outstanding, and many of the dishes need to be updated with items that are more appealing. Steak was good (the chimichurri chicken was fantastic) but we felt like we had to chase down the servers with the cuts of meat we were looking for (we didn’t get the beef ribs until we had already checked out). Our main waitress was amazing, but we had an issue with another who refused to provide a box for my mother in law (who had ordered an entree, not the all you can eat) and we were really put off by the entire interaction. After a 700$ meal, not including tip, I would not return here and wouldn’t recommend.
   

   Fogo de Chao - RosemontResponded 3 days ago

   Thank you for sharing your thoughts on your family dinner experience. It's important that we address the concerns you've mentioned regarding our service and the Market Table options. We value fresh and appealing selections and work on ensuring a seamless guest experience. Our team would appreciate the opportunity to follow up on the server interaction and work toward a positive resolution. Please connect with us through the contact form on our website. Thank you.
   

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4. T

   Terri

   Chicago

   12 reviews

   4.0

   12 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Salad bar was excellent. Some meats brought to the table were good, like the chicken and pork. Some of the beef meats were overcooked and tough even though requested medium. Will go back and try a different dinner option. Not a fan of the Churrasco experience due to the overcooked red meats...
   

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5. n

   naseem

   Chicago

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Fogos quality has diminished over the years. 90% of meat has little/no flavor. Waiting a very long time for the "good cuts" of meat and potatoes/bread to be replenished. Worst part was, servers got my bill wrong (overcharged me) and it took forever to TRY to get it corrected. I paid the bill in full, even though it was overstated, just to get out of there!
   

   Fogo de Chao - RosemontResponded 3 days ago

   We're sorry to hear about your recent experience. It’s concerning to learn about the flavor and service concerns you described. We aim to provide a memorable dining experience and would like to address these matters directly. Please reach out via the contact form on our website so we can work toward a resolution. Thank you.
   

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6. A

   Ann

   VIP

   Chicago

   60 reviews

   5.0

   60 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The various meats here are outstanding. Today (Christmas) they seemed to be serving more steak than usual, which is always a wonderful thing! The sausage and pork were also delicious. The complimentary "shots" they were passing out were good, too. (They were actually small versions of several of their cocktails, including a couple kinds of Margaritas.) We've learned to not fill up on the salad bar, but instead to enjoy all the meats. This helps us feel we're getting better value for our meal. We've been to this location twice now, and each time have come away extremely satisfied.
   

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7. V

   Vicki

   VIP

   Chicago

   15 reviews

   1.0

   15 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Third Christmas here. First bad experience. The Buffet was subpar- beans and rice empty soup was at bottom of kettle, fruit was not ripe, tomatoes were half ripe, salads were mostly empty and picked over- floors were greasy and slippery and they tried fixing it with rugs. Waitress took drink order and we waited 25 mins for water. Drinks came at 30 mins no ice in them. Refills took just as long- again no ice. We were sat at a far wall so meats didn’t reach us most of time as they served the people out front first. We asked for a few meats to come back to us and never got them, we did keep getting Parmesan pork and chicken with bacon over and over (cheaper cuts). We honestly couldn’t believe this experience as it’s never been this bad. Women’s toilets were filthy. I feel bad complaining on Christmas but we paid top dollar and our dinner was terrible. Please reach out to me to discuss further.
   

   Fogo de Chao - RosemontResponded 3 days ago

   We're sorry we missed the mark for you this Christmas. It's concerning to hear about the wait for drinks, the condition of the Market Table, and your seating concerns. We aim to provide outstanding experiences and would like to address your concerns. Please contact us through our website's contact form for further discussion. Thank you.
   

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8. J

   Jennifer

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service were outstanding! The atmosphere was wonderful. Will definitely be back.
   

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9. L

   Lilian

   Chicago

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Place was not what I expected. Bad smell at entrance, dirty carpeting, table sat at was un even, buffet did not look appetizing, buffet to expensive for what it included, menu very limited. The place is not fancy at All, it is a big room and tables & chairs, plain. Coopers Hawk is a option $ much better place time 10.
   

   Fogo de Chao - RosemontResponded 4 days ago

   We're sorry we missed the mark for you during your visit. It's concerning to hear about the aspects you described, as freshness and comfort are essential to us. Our team would like to understand more about your experience. Please connect with us via the contact form on our website so we can address your concerns. Thank you.
   

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10. E

    ESTELA

    Chicago

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent,always good service.we'll go back for sure
    

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