Fogo de Chao - Scottsdale

Review summary

1. m

   monique

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Unfortunately we didn’t get a chance to eat here even tho we booked reservations 2 months ahead. When we arrived there was a Line out the door. When I checked in, all she said was they’ll text us when our table was ready. Our reservation was at 745. We left at 8 20 and got a txt at 843 that our table was ready. I don’t understand the point of having and making reservations only to not have a table reserved. Very unprofessional and embarrassing especially since this was a birthday dinner for my spouse.
   

   Fogo de Chao - ScottsdaleResponded 1 day ago

   Monique, we're sorry we missed the mark for you during such an important occasion. Timely seating is a priority, and it's concerning that this wasn't your experience. We would appreciate discussing this further to address your concerns. Please reach out via our website contact form so we can work toward a better experience. Thank you.
   

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2. T

   Tyrone

   Las Vegas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My only complaint would be is if I make a reservation for 7pm. I want to be seated by 7pm. Not an hour later. Other than that, everything was wonderful, right down to the proposal
   

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3. S

   Swanti

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations for 6:30pm. The host said we would receive a text when our table would be ready. After waiting for an hour, I went back to the host to check the status of our table. She said we are the next to be seated. It was 8pm and still no text and no one came by. It is absolutely pointless but if you make reservations here, be prepared to wait for an hour or more still.
   

   Fogo de Chao - ScottsdaleResponded 1 day ago

   We're sorry to hear about the wait you experienced during your recent visit. We strive to manage reservations efficiently, and it's concerning to hear this wasn't the case. Our team would like to address these concerns and work toward providing a better experience. Please reach out via our website contact form so we can assist further. Thank you.
   

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4. T

   Teri

   Orange County

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Went to this FdC last night with my family. We were all in town to celebrate the holidays and this was to be our special night out. We checked in 15 minutes early for a 6 p.m. reservation booked 6 weeks ago. I went straight to the ladies room where there was no soap and no toilet seat covers. After waiting 45 mins, my son asked the hostess when we might be seated and she said we were the next table of 6. So, we waited another 15 before I approached the hostess to request an update, and she told me there was another party of six ahead of me and then we would be seated. By this time the waiting area was jammed with parties waiting to be seated. We waited another 1/2 hour at which point (the manager?) started circulating with a tray of cheese because EVERYONE was beginning to get hangry. It was still another 45 mins (7:45) before we were finally seated. Once seated, the meats came around fairly regularly but we never did get brisket which we asked for. I ordered salmon which comes with asparagus; it was tough and cold. Our waiter had to be reminded before our drinks from the bar were delivered. As we were leaving, I went to use the restroom again and it still had not been tended to. Overall, this experience was a true disappointment and I do not understand how the reservation booking system allowed them to be so completely overbooked and I’m not sure if I would ever try this restaurant again.
   

   Fogo de Chao - ScottsdaleResponded 1 day ago

   We're sorry your visit didn't meet your expectations, Teri. We aim for prompt service and cleanliness, and it's concerning to hear your experience fell short. Our team would like to make it up to you. Please reach out via our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

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5. T

   Thomas

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Waited almost a hour for our table after we checked in for our reservation, other than that food was amazing server was so polite and nice
   

   Fogo de Chao - ScottsdaleResponded 2 days ago

   Thank you for your feedback, Thomas. It's great to know you enjoyed the food and service. However, we're sorry to hear about the wait time for your table. Our team is eager to address this, so please reach out through our website's contact form. We appreciate your insights and hope to improve your experience in the future. Thank you.
   

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6. D

   Darrell

   VIP

   Phoenix

   22 reviews

   4.0

   22 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   I’ve dined here 4-5x. I love the protein variety. Table side service is good. Salad bar disappointing …. No shrimp nor seafood? Didn’t feel like I got my bang for the Buck on this most recent visit. Our poor waitress couldn’t be heard over the loud music as she was trying to explain the menu. Salad bar was difficult to navigate… too crowded, everyone going in opposite directions…..
   

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7. Y

   Yotam.

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   “Fogo de Chão never disappoints! Yesterday, my crew and I celebrated our holiday dinner here, continuing what has become a cherished tradition. The service was friendly, and professional. The food was amazing, especially the wide variety of perfectly cooked meats. I had more than my fair share and enjoyed every bite! The atmosphere was festive, and everything came together to create another unforgettable dining experience. Looking forward to next year already!”
   

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8. B

   Brian

   Phoenix

   23 reviews

   5.0

   23 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there for my uncle's birthday and it couldn't have been nicer. Lkve Fogo!
   

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9. R

   Ricardo

   VIP

   Mexico City

   107 reviews

   2.0

   107 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   The salad bar wasn’t very well presented and the cold cuts where being replenished by hand (with gloves but I think the proper utensils are more adécuate) The trays where the rice and beans are where almost empty and at room temperature at the most The meat carvers gave only four rounds and one with the same New York strip - I asked for chicken and lamb and never came The wine took forever to be served - almost 15 minutes to bring the bottle I had ordered and the waiter didn’t know anything about wines - I ordered one of the most expensive Bodega Nicolás Catena Zapata - I think they should know that whoever orders such wine it’s going to be a good client Besides they where hurrying us with the check they brought it twice before we had even ordered dessert Never offered us coffee or after dinner drinks I stopped going for years for the same reason and now that I gave it a try it came to worst
   

   Fogo de Chao - ScottsdaleResponded 6 days ago

   We appreciate your feedback and are sorry to learn about your recent visit, Ricardo. We strive to provide an exceptional dining experience, and we're concerned these expectations were not met. Our team would like to discuss your experience further. Please contact us through our website so we can address your concerns and improve for the future. Thank you.
   

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10. C

    Chad

    Phoenix

    3 reviews

    2.0

    3 reviews

    Dined on 8 December 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Overall not very impressed we came here to celebrate wife’s birthday and it was never acknowledged even though stayed in reservation and to host. Waited for multiple meat choices and they never came even after asking a few times as we randomly seen someone walk by. Was excited to try this restaurant and left very underwhelmed. Feel service and communication is very lacking at this location. No manger table Check . Seemed like all employees could care less about our experience. Disappointed.
    

    Fogo de Chao - ScottsdaleResponded on 10 December 2024

    Thank you for taking the time to share your experience. We're sorry we missed the mark during your visit. Our team aims to provide attentive service and memorable celebrations. We would appreciate it if you reached out through our website contact form, so we can address your concerns and work toward a better experience. Thank you.
    

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