Fogo de Chao - Bridgewater

Review summary

1. S

   Shahzad

   New York City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Felt like the service and the food is based on the name/reputation. It was nothing special, good food, but not worth the hype. Service was also lazy. For a 630 reservation, we were not seated until 648! So much for making a reservation!
   

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2. L

   Lisa

   VIP

   New York City

   53 reviews

   3.0

   53 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Started off bad when they made us wait 1/2 hour after our reservation to seat us. Then 5 adults got crammed into a 4 person table that was half of a booth and expected 3 adults to sit in the booth side that barely fit 2 comfortably. They told us more waiting if we wanted a 5 person table which is what I reserved! Then we saw our waitress once. That's it. To get the food to come to our table we had to wave them over or they would just skip us. The table next to us were telling us they were annoyed also for same reason. They only offered 2 meats until we paid the bill then asked if we wanted filet, ribs and something else. Why not offer that while we were eating! First time there is definitely the last. We almost left to eat at Cheesecake Factory because we waited so long to get seated then were basically ignored! With others also complaining not a great look
   

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3. F

   Foodlover

   New York City

   64 reviews

   2.0

   64 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Waiter could come around more often; we weren’t asked if we wanted more drinks/water. I ordered the lamb and twice the beef came to two other people I was with, and I had to ask for the lamb to be brought to the table. Large groups all around due to the holiday so noise level was extremely high. Salad bar was fabulous.
   

   Fogo de Chao - BridgewaterResponded 2 days ago

   We regret that we didn't meet your expectations during your visit. The noise and service were not up to our usual standards, and we apologize for that. We're happy to hear you enjoyed the Market Table, though. Please reach out through our website contact form to discuss your concerns further. Thank you.
   

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4. J

   Jay

   New York City

   16 reviews

   5.0

   16 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as usual at Fogo. Never seems to disappoint.
   

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5. S

   Stefan

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The food was mediocre and the service was terrible. Our server only brought us 3 tongs for 6 guests, did not bring any of the sides or sauces until requested and never checked up on the table until the buss crew cleared the tables. This was truly a dismal service especially since I was celebrating my birthday with my family.
   

   Fogo de Chao - BridgewaterResponded 5 days ago

   We sincerely apologize for the challenges you faced during your special celebration. It's vital for us to offer excellent service, and we regret falling short. Please contact us through our website to discuss your concerns further and explore how we can improve your experience. Thank you.
   

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6. A

   Anna

   VIP

   Naples

   2 reviews

   2.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Too many people for the space not enough servers they ignore us almost the all night the meats that they serve we only got half the choices never came back to see if we wanted more to drink and never received the drink we ordered and we had to flag her down so we could pay and leave!!!!!!
   

   Fogo de Chao - BridgewaterResponded 6 days ago

   Our goal is always to provide attentive service in a comfortable setting, and we apologize for the experience you described. Your feedback is vital, and we want to make things right. Please reach out through our website's contact form to address your concerns and improve future visits. Thank you.
   

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7. D

   Daniel

   VIP

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   I had made a reservation a month in advance for 7:15. We weren’t seated until almost 8:15. Anyone can take a reservation. You’ve got to HOLD the reservation.
   

   Fogo de Chao - BridgewaterResponded 6 days ago

   Daniel, we're sorry for the wait you experienced during your visit. Holding reservations at their scheduled time is important to us, and we want to understand how we can improve. Please reach out through our website contact form so we can discuss your concerns and aim for a better experience next time. Thank you.
   

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8. L

   Lauren

   Atlantic City

   1 review

   2.0

   1 review

   Dined on 13 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was great but it seemed like they were overbooked, disorganized and the host/staff managing the front appeared to be in over their heads and unable to manage the situation. There had to be 30+ people waiting to be seated and there’s not space for that, so most of us were awkwardly hovering by tables of people dining. Our reservation was for 6pm. We got there at 5:45 and didn’t sit until closer to 6:30, although we were told our table was next multiple times before they sat other parties. Our waiter was very attentive and gave us a free dessert to help make up for the wait, which was very nice.
   

   Fogo de Chao - BridgewaterResponded 6 days ago

   Lauren, we're sorry to hear about the wait you experienced despite your early arrival. We strive for smooth operations and understanding how this impacted your visit is essential to us. Please reach out via our website contact form so we can address your concerns and work toward a better experience. We're pleased to know your waiter added a positive note to your visit. Thank you.
   

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9. M

   Mary Ellen

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is very good, service was good and great coctails
   

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10. C

    Candace

    New York City

    2 reviews

    2.0

    2 reviews

    Dined on 8 December 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3

    Once you choose the “roaming meat” option (forgot what they call it) we struggled to get refills/more drinks or sides or clean plates without finding someone to ask. Our table was set up so close to the ones next to us that the people on the inside had trouble even getting food b/c the servers couldn’t squeeze in. Food was fine, not outstanding. Definitely not worth the money in our experience.
    

    Fogo de Chao - BridgewaterResponded on 10 December 2024

    We're sorry to hear about the challenges you faced during your visit. Our aim is to provide excellent service and a comfortable setting, so it's concerning to learn about your experience. Our team would like to discuss this further with you. Please reach out via our website contact form to address your concerns. Thank you.
    

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