Fogo de Chão - Paramus, NJ

Review summary

1. D

   Derick

   New York City

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Dear Fogo de Chão Management I am writing to express my disappointment with an issue we encountered during our dinner last night at your Paramus location. While the dining experience itself was enjoyable, an incident towards the end of the evening left a lasting negative impression. When it came time to pay the bill, my credit card was misplaced by the staff. For approximately 30 minutes, the staff searched for my card. During this time, neither my wife nor I received any updates or acknowledgment of the situation. Eventually, our waiter returned with my card and the bill, but the handling of the situation was far from satisfactory. The manager did briefly come by to apologize for the inconvenience, but no meaningful attempt was made to address the frustration or inconvenience caused by this situation. I believe that during such a prolonged and stressful incident, proactive communication and a genuine effort to make amends—such as a timely update or even a courtesy gesture like a discount on the bill—would have demonstrated better customer service. We expected a higher standard of care and professionalism. While mistakes happen, how they are handled reflects your commitment to customer satisfaction. I hope you will take this feedback seriously and consider reviewing your procedures to better address situations like this in the future. I look forward to hearing how this can be improved to ensure a positive experience for your guests moving forward. Thank you for your time and attention. Sincerely, Derick Causing Edit: 11/24/2024 initially gave one star for the experience given the incident however please see below in response to my grievances. Manager Dante called me the following day to apologize for the night before. He rectified the issue by giving my wife and I complimentary dinner coupons at a time of our choosing. While I understand problems do happen I appreciate the gesture by manager Dante. Will be dining with Fogo De Chao.
   

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2. B

   BONKOAN

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The waiter's rude behavior was so unpleasant that I would never recommend it to people who are looking forward to making good memories on a special day. Why do we eat expensive food and tip a waiter who doesn't even provide basic service and doesn't even apologize to the guest for his mistake? Should I even give it to you? I think we give tips as a sign of gratitude because the waiter took good care of us and treated us well. A good restaurant cannot be created solely with good food. You can tell that a restaurant is a good restaurant when a friendly waiter supports it.
   

   Fogo de Chão - Paramus, NJResponded 2 days ago

   We're genuinely sorry to hear about your recent experience. Our goal is to provide exceptional service to every guest, and it's concerning to learn that we fell short. We invite you to reach out via our website contact form so we can address your concerns and work towards a better experience. Thank you.
   

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3. n

   nicole

   New York City

   68 reviews

   vip
   3.0

   68 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The restaurant has great eye appeal. It has a high ceilings, modern decor and tables are well spaced apart. Unfortunately, that is where my positive experience ends. My table opted for steak only and I had salmon. Each meal included the salad bar. The lighting at the salad bar is very dim which makes it difficult to identify food items. Almost everything at the salad looked old and soggy. It did not make me want seconds. The salmon was served over asparagus. The entire plate was salty and floating in butter. The sides the table were masked potatoes, yucca fries and maduros. Everything was greasy and appeared to have been sitting out or under a warmer all day. The trees leches cake was more like a dense pound cake- like nothing I’ve ever had and not for the better. The meal was very disappointing. The prices were steep considering the poor quality.
   

   Fogo de Chão - Paramus, NJResponded 5 days ago

   We're grateful for your feedback about the decor, Nicole. We regret that your dining experience did not meet expectations, particularly with the Market Table and meals. Our team would like to discuss how we might better serve you. Please reach out through our website contact form so we can address your concerns. Thank you.
   

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4. K

   Ken

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my son home from college to dinner He loved it. Wants to go back again when he is home again for the holidays. Thank you
   

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5. A

   Allyson

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our second time at the Paramus location and we will be back! The meats seemed very salty last time but not this time. I had the Chilean sea bass, which was excellent! I could just have the market salad bar and be full, but the main dishes are even better and worth the price. My family had the full experience, as they usually do. We were celebrating a family member with celiac disease and this is such a safe and exciting place to eat if you need to avoid gluten or wheat! Also, the sangria is always good and pairs well with meat or fish. Our waiter was friendly and on top of things, and we were seated quickly, even arriving before our reservation.
   

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6. A

   Annie

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience as usual. We had a wonderful waitress, May, that made it that much more pleasurable and enjoyable. Churrasco Experience is awesome, the buffet / market is great, the recommended Pineapple Mint Lemonade was refreshing and delicious, topped off with a yummy lava cake.
   

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7. R

   Randall

   Vermont

   7 reviews

   4.0

   7 reviews

   Dined on 8 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time, enjoyable evening. The table side service of the assorted meats was fun. Said yes please to most of the offerings which led to overindulgence, but that is on me, not the restaurant. Wide variety of sides available which again led to an overindulgence of the offerings. Channeling Gordon Gecko : Gluttony is good
   

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8. R

   Robert

   New York City

   84 reviews

   vip
   4.0

   84 reviews

   Dined on 7 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   This was our second event there well worth the money looking forward to the next
   

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9. T

   Tekisha

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 3 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Staff accommodated our earlier arrival. Obviously there is plenty of great food and drinks to choose from. Topped off with tres leche cake - chefs kiss.
   

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10. W

    Widjaja

    Indiana

    1 review

    3.0

    1 review

    Dined on 1 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Service was soso, have to wait for a negroni for half an hour. Meat was not tender, the only thing thats nice is the ribeye and ribs. Other than that it was not worth the price we paid.
    

    Fogo de Chão - Paramus, NJResponded on 4 November 2024

    We aim to provide a memorable dining experience, and it's disappointing to hear about your recent visit. We appreciate your comments on our ribeye and ribs, but we're concerned about the service and tenderness of our cuts. Please connect with us through our website contact form so we can address these concerns. Thank you.
    

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