Fogo de Chão - Pasadena, CA

Review summary

1. D

   Debbie

   VIP

   Los Angeles

   9 reviews

   4.0

   9 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had Christmas dinner at 3:30. The restaurant was full, but we were seated in a timely manner and the service was good and the food was good and we enjoyed ourselves.
   

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2. p

   pro

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We got the meat only once the manager had to notice if we are ok . my kids were like the worst fogo de chao we’ve ever been
   

   Fogo de Chão - Pasadena, CAResponded 2 days ago

   We apologize for not meeting your expectations during your visit, and it's concerning to hear your experience didn't align with what we aim to deliver. Our team would like to address your concerns and work toward a five-star experience. Please contact us through our website so we can make this right. Thank you.
   

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3. C

   Cynthia

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   We have been to three other Fogo de Chao locations during different t holidays and the Pasadena location is the worst. The server showed up half way through our meal and my BF had to remind her he ordered a beer. A different server brought it about 20 minutes later, when she filled the water glasses she set them down harder than expected. This location was unusually loud and our seating was extremely close to another party. We will choose another location from now on.
   

   Fogo de Chão - Pasadena, CAResponded 2 days ago

   Cynthia, we're genuinely sorry to learn about your experience at our Pasadena location. We aim for attentive and timely service, and it's concerning to hear that we fell short. Our team would like the chance to address your concerns, so please reach out via the contact form on our website. Thank you.
   

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4. C

   Carlene

   Palm Springs

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our reservation was for 7:45pm and didn’t get seated until 8:30pm. We had to totally rearrange our plans which was such an inconvenience. Too busy and too packed. The entire lobby of people were all complaining of late reservations.
   

   Fogo de Chão - Pasadena, CAResponded 3 days ago

   We're sorry for the inconvenience you faced due to the delay in seating and the crowded lobby during your visit. Timeliness and comfort are important to us, and it's concerning to hear this was your experience. Our team would like to address your concerns, so please reach out via our website's contact form. Thank you.
   

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5. A

   Ann

   VIP

   Los Angeles

   9 reviews

   1.0

   9 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointing. Meats were not served regularly and their famous salad bar was so overcrowded and many things were not filled. Salad bar was lacking in soup, bowls, and food in general. Very disappointing for Christmas Eve dinner
   

   Fogo de Chão - Pasadena, CAResponded 3 days ago

   We regret that your Christmas Eve visit fell short of expectations. Our team aims to offer consistent service and fully stocked Market Table selections. We encourage you to reach out through our website contact form so we can address your concerns and work toward an improved experience. Thank you.
   

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6. D

   Danny

   VIP

   Los Angeles

   46 reviews

   5.0

   46 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for the great service and delicious food especially considering it was Christmas Eve. We appreciate it!!
   

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7. C

   Chona

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good experience. Lots of food so come hungry!
   

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8. G

   Gus

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had a terrible experience at this restaurant. We arrived early for our reservation. However, they made us wait far longer than expected with no apology and more of an attitude. When we finally got seated, the food was disappointing. the waitress appeared to be unhappy to be there. There was not enough variety as expected — it's definitely not worth the wait. The service was slow and unorganized. Overall, it was a frustrating and underwhelming experience. I won’t be coming back.
   

   Fogo de Chão - Pasadena, CAResponded 6 days ago

   We're sorry to hear that your experience did not meet expectations, Gus. Our aim is to provide efficient service and enjoyable dining, so your feedback is important to us. We would like to discuss this further to address your concerns. Please reach out to us via the contact form on our website. Thank you.
   

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9. J

   Jennifer

   Los Angeles

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our party of 9 ate there last night. We had a reservation but we weren’t seated for 35 minutes. Food is good but service is off, we never received our dessert or tea and it took forever to get our drinks. This was my first time to the Pasadena location, not likely to return.
   

   Fogo de Chão - Pasadena, CAResponded 6 days ago

   Thank you for sharing your experience with us. We're sorry to hear about the delay in seating and service during your visit. Our team is committed to providing a seamless experience, and we'd like to address your concerns. Please reach out to us through the contact form on our website. Thank you.
   

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10. P

    Pio

    Orange County

    2 reviews

    4.0

    2 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Food is always great! Love their choice of cuts. Had reservations for 4 at 6:30pm however was sat 30 mins later. Not much of a big deal, as we know they were really busy, but reservation times should take over others.
    

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