Fogo de Chao - Richmond

Review summary

1. T

   Tanisha

   Richmond

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Everything (the food, cleanliness) was amazing except the service. Our waitstaff was very short, inattentive, and overall unwelcoming.
   

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2. D

   Dyani

   Richmond

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff was super lovely! Very quiet so you can really just be with your table! Great for birthdays! Meat galore!
   

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3. R

   Richard

   Richmond

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Interesting "salad bar", tender and tasty meat, service average to slightly below.
   

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4. L

   Latasha

   Richmond

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great time, the meat flowed freely, service was fantastic, ambiance was on point. My only negative was choices at the salad bar. Not sure if the choices rotate, but last night choices were not too appealing.
   

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5. A

   Andrew

   San Francisco

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went for my wife’s birthday. Food was decent, though service was slow. I’ve been to similar places with a better selection and side bar. Told management about the celebration and was told a complimentary dessert would come, but never did. Really not that big of a deal, just a bit disappointing. It was lunch, so it wasn’t busy. Staff was friendly though. This was our first time at any Fogo, not sure we’ll be back though. We’ve had better experiences at the place up the street consistently.
   

   Fogo de Chao - RichmondResponded today

   We apologize for the disappointment during your visit, Andrew. Friendly service is our goal, and we're sorry we didn't meet expectations this time. Our team is eager to discuss your experience further and work toward improving it. Please reach out through the contact form on our website so we can address your concerns. Thank you.
   

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6. C

   Cherayna

   Richmond

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   My overall experience I would rate it a 4/5. I only say that because for one yes I do know this is known as a “Brazilian steakhouse”, and I don’t eat beef/pork. However, they could’ve had more chicken options it was only one which was chicken thighs which was very good and flavorful. At the cold bar it wasn’t much options to eat besides salads so if your picky that cold bar is not for you. The main reason why I rated it low was because the service your table doesn’t have one waiter, it’s the whole team working “together” but we had to constantly ask for water and different things. Mind you we are telling multiple different waiters and still wasn’t receiving what we asked for, they should just have one waiter per section because it’s a lot of confusion on their end. Overall, im not sure if I would go back due to the service.
   

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7. J

   Jackie

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Need change a lot, food, serves, costumer service . Luiz is only serves who likes to work.
   

   Fogo de Chao - RichmondResponded today

   Your feedback is essential to us, Jackie. We're sorry to hear that your experience didn't meet our expectations. Our team would like to connect and discuss how we can better serve you. Please reach out via our website's contact form so we can address your concerns. Thank you.
   

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8. SP

   SusanP

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jason was an outstanding server. He was very knowledgeable about wines and pairing them with our meat selections. He was courteous and welcoming. Other servers were friendly and attentive. We had a very good dining experience.
   

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9. T

   Tory

   Richmond

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was great atmosphere was awesome. Servers were nice and quick. Food and service were outstanding.
   

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10. E

    Erica

    VIP

    Richmond

    23 reviews

    3.0

    23 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    I wanted to like Fogo more than I did. This was our second time dining and it was really just average sorry to say. Compared to other similar Brazilian steakhouses the salad bar doesn’t have nearly as many items to pick from. I never did get the limes that I wanted for my icewater. Cuts of meat in some cases lacked flavor. There’s actually an independent Brazilian steakhouse in Ashland that we like better. Sorry not to be more enthusiastic. Considering what we spent for two people for Christmas dinner. Noise level made it hard to hear. Just generally underwhelmed. .
    

    Fogo de Chao - RichmondResponded 4 days ago

    We appreciate your feedback, Erica, and we're truly sorry that your experience didn't meet your expectations this time. We strive to provide a memorable dining experience, and it's concerning to hear about the areas where we fell short. Please reach out via our website contact form so we can address these concerns and work toward providing you with a five-star experience. Thank you.
    

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