Fogo de Chao - Richmond

Review summary

1. T

   Tereza

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was absolutely amazing experience. Food was delicious and service excellent. Atmosphere was gorgeous.
   

   Is this helpful?

   Report
2. E

   Eric

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   After dining recently at Fogo de Chao, my first piece of advice is to avoid the bench seats in the center of the room. Not only are they too low, they are quite difficult to get in and out of. The latter is no small consideration in a semi-buffet setting. But what I’m sure you really want to know about is the buffet variety, buffet quality, meat variety (as served, not necessarily as listed), meat quality and the service. In all cases, Texas de Brazil is better. Regarding the service, our mashed potatoes were served 45 minutes after we arrived and we had difficulty getting beverages refilled. However, none of this gets to the heart of our experience. Our table was booked under a Best of Brazil promotion, which was dinner for $39. The instruction was to make a note of this in the remarks section of the online reservation form, which we did. At the time, there was no expiration date. When we arrived, the hostess noted that we had booked the special, that it had expired, and that they were going to charge us $64. And they were sooo sorry that they hadn’t bothered to inform us until we arrived at the restaurant. If this is how you like to be treated, Fogo de Chao is for you.
   

   Fogo de Chao - RichmondResponded 4 days ago

   We appreciate your detailed feedback, Eric. We aim for top-notch experiences and are sorry to hear that we may have fallen short for you. Our team is eager to address your concerns and ensure a better experience in the future. Please reach out via our website contact form to discuss further. Thank you.
   

   Is this helpful?

   Report
3. D

   Debi

   St. Louis

   5 reviews

   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I just can’t with this place anymore. We’ve dined here 6 times since they opened and we won’t be back. So many issues tonight, no water for 5-10 minutes AFTER our order was taken, mixed drinks came without ice, limited options on the Market Table, never saw 1/2 the cuts of meat that were supposedly offered, meat service was extremely slow and we were absolutely rushed out. We hadn’t been seated for 20 minutes when someone came by asking if we were finished and if they could take our plates. (We were all “green” and waiting for more meat the first time they asked). Of the meat we were offered, the flank steak and filet were good, the garlic sirloin and top sirloin were flavorless. Sadly, I want to live this place but they make it impossible.
   

   Fogo de Chao - RichmondResponded 4 days ago

   Debi, we're sorry to hear about your recent experience. We aim to provide attentive service and a diverse variety of cuts, and it's concerning we didn't achieve this during your visit. Our team would like to further discuss your experience. Please contact us through our website so we can address your concerns and work toward improvement. Thank you.
   

   Is this helpful?

   Report
4. M

   Michael

   Charlotte

   5 reviews

   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   We went to this restaurant for the first time on Thanksgiving 2024. Service was scarce from our actual waitress, but those making up for her absence made for a pleasant meal. Our waitress did not ask if we wanted refills on water or drinks, and forgot one of our main meals entirely. The food was was fine for what we paid, but not sure we would make another reservation.
   

   Fogo de Chao - RichmondResponded 4 days ago

   Thank you for sharing your experience with us. We're sorry to hear about the service inconsistencies during your Thanksgiving visit, Michael. Our team aims to provide attentive service, and your feedback is important. We'd like to address your concerns, so please reach out via our website contact form to discuss further. Thank you.
   

   1 person found this helpful

   Report
5. L

   Lynda

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   They know how to handle a holiday crowd! A little pricey, but great for a special occasion
   

   Is this helpful?

   Report
6. S

   Sergio

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This second visit to the restaurant, and we like it even better than the last time.
   

   Is this helpful?

   Report
7. M

   Marcel

   Richmond

   6 reviews

   4.0

   6 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The music inside is too loud. The food is good The value is affordable only for special discount, otherwise is pricing The ambient is very beautiful and comfortable, however (again) the music does nos make any sense. The staffs are so good
   

   Is this helpful?

   Report
8. M

   Marco

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience, must visit !!! I always stop by when drive up and down on 95 corridor !!!
   

   Is this helpful?

   Report
9. D

   Dean

   Las Vegas

   24 reviews

   5.0

   24 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Be prepared to wait even with a reservation.
   

   Is this helpful?

   Report
10. R

    Robert

    Richmond

    11 reviews

    3.0

    11 reviews

    Dined on 16 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    We arrived at 2:00 pm. The servers were unsure what menu to give us ultimately handed us one menu and then apologized and took that back to give us a second menu. Apparently dinner prices started at 2 o’clock. We ended up with a new server who ended up telling us that she could give us the lunch menu which was approximately $25 per person less however, when the bill came, we were charged the full dinner price. They did get it straight at the end, but it was just one more hiccup in the meal. The food was good, but not quite worth what we paid for it. The market table buffet had some interesting items on it, but none of them were outstanding in any way shape or form Service however was very good. Everyone was attendant and pleasant. 
    

    Fogo de Chao - RichmondResponded on 18 November 2024

    We regret the confusion you experienced during your visit. It's great to hear our team was attentive, and we appreciate your feedback on the food and Market Table. Our team strives to provide a seamless dining experience. Please connect with us through our website contact form so we can address these concerns. Thank you.
    

    Is this helpful?

    Report