Fogo de Chao - Richmond

Review summary

1. T

   Tedra

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Our server was amazing, the food was delicious- when the meats were brought to the table. We waited 20 minutes for 2 selected meat options, one was brought to the table and the other never came. Our server was diligent about going back to the kitchen to confirm the request. The manager was very nonchalant in the approach offered to rectify the problem. Two complimentary desserts were offered. The papaya cream was not appetizing and the cheesecake was frozen. While we enjoy the expanded meat options versus other Brazilian steakhouses in the area, we will never be dining there again.
   

   Fogo de Chao - RichmondResponded today

   Thank you for sharing your thoughts about your visit. We're sorry we missed the mark on delivering a seamless experience. While it’s encouraging to hear your praise for our server, it's concerning that other aspects of your visit didn't meet expectations. We would like to understand more about your experience. Please reach out through our website contact form. Thank you.
   

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2. A

   Aimee

   Richmond

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Attended Wine and Wagyu event. Overall great experience with very attentive wait staff. The dishes kept coming along with 3 good pours of wine. First time at Fogo de Chao and would return.
   

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3. C

   Christina

   Richmond

   3 reviews

   4.0

   3 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Service was excellent. Jaqueline was more than polite and helped us with a bill issue immediately and without question. As compared to other restaurants of the same type, the service was better. The value and food was not meeting our expectations and the food bar was not as expansive. I would still go back regardless. I also like that they offered mock tails on the menu, you don’t see that too often.
   

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4. D

   Darrell

   Richmond

   1 review

   3.0

   1 review

   Dined on 5 January 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The experience was just Mid! Texas De Brazil is better and a touch cheaper with more options on the salad bar. While my garlic mashed potatoes were good flavor wise it was not ever hot barely warm. The meat was definitely the star of the show as we have no complaints there. The top sirloin by far was the best seasoned. Never thought I would enjoy sirloin over ribeye or the filet but we both did. Also service was slow and we were right by the bar. The guys with the meat often walked right past our table so we felt like the 2 of us had to flag down the guys to get served. Had to ask for filet and ribeye multiple times to get it the first time. Wanted it medium it took forever it wasn't that busy. $167 and 2 hours later for 2 people not getting what I really wanted left a sour taste in my mouth. Trust me the money is not the problem the service was. I didn't want to be there for 2 hours but me waiting for specific cuts kept me there wayyyy too long. Probably won't be back.
   

   Fogo de Chao - RichmondResponded on 8 January 2025

   We appreciate your feedback and are sorry to hear that aspects of your visit didn't meet expectations. It's concerning to hear about your service experience and wait time. Our team would like to discuss these concerns further and improve your experience. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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5. C

   Chris

   VIP

   Richmond

   5 reviews

   2.0

   5 reviews

   Dined on 31 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Slow service, food was mediocre. Music was too loud. Will not return.
   

   Fogo de Chao - RichmondResponded on 2 January 2025

   We're sorry to hear that your recent visit didn't meet our usual standards, Chris. We strive for prompt service and an enjoyable atmosphere, so it's concerning to learn this was not your experience. Please reach out via our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

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6. M

   Michael

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   New Year's Eve was busy, food service was a little slow but overall, still a good experience
   

   Fogo de Chao - RichmondResponded on 3 January 2025

   We're glad to hear you had a good experience with us on New Year's Eve, Michael, despite the busy evening and slower service. Our team aims to provide a seamless experience, and we appreciate your feedback. Please reach out through our website's contact form so we can further discuss any concerns. Thank you.
   

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7. T

   Tanisha

   Richmond

   3 reviews

   4.0

   3 reviews

   Dined on 30 December 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Everything (the food, cleanliness) was amazing except the service. Our waitstaff was very short, inattentive, and overall unwelcoming.
   

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8. D

   Dyani

   Richmond

   1 review

   5.0

   1 review

   Dined on 29 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff was super lovely! Very quiet so you can really just be with your table! Great for birthdays! Meat galore!
   

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9. R

   Richard

   Richmond

   1 review

   4.0

   1 review

   Dined on 29 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Interesting "salad bar", tender and tasty meat, service average to slightly below.
   

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10. L

    Latasha

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on 29 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We had a great time, the meat flowed freely, service was fantastic, ambiance was on point. My only negative was choices at the salad bar. Not sure if the choices rotate, but last night choices were not too appealing.
    

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