Fogo de Chao - Thousand Oaks, CA

Review summary

1. L

   Leo

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Service was slow, very slow. You would think that for the amount of money paid that service would be great.
   

   Fogo de Chao - Thousand Oaks, CAResponded today

   We're sorry we missed the mark for you with our service during your visit. Our goal is to ensure every guest experiences prompt and attentive service, and it's concerning to hear this wasn't the case. Our team would like to address this and improve your experience, so please reach out via our website contact form. Thank you.
   

   Is this helpful?

2. C

   Clare

   VIP

   Los Angeles

   28 reviews

   4.0

   28 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Pleasantly surprised with the quality of the salad bar and food . The lamb was tender and so tasty , husband had beef which was delicious as well . Service was a bit slow , received our mocktail when we were almost finished with the meal . Overall we will be back , this is a leisurely dining experience and we were in a hurry to attend a show at the Civic Arts !
   

   Is this helpful?

3. K

   Kenny

   Los Angeles

   14 reviews

   2.0

   14 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   First time at this location. Very nice and the food was good (when they came around). The service was awful. Drinks didn’t come and took a while for the meat to come around. I had to ask a couple times for something else. My wife ordered a separate dish that they pretty much forgot about. Then they for some reason brought the dessert menu before we were even finished. They ended up taking my wife’s meal off the bill but didn’t give her the $25 birthday discount. Just wasn’t a great experience. Oh well, we will cross this place off our list
   

   Fogo de Chao - Thousand Oaks, CAResponded 5 days ago

   Kenny, we're sorry your visit did not meet expectations. Our goal is to ensure each guest enjoys efficient and attentive service, and it's concerning that this was not your experience. We would like to discuss how we might better serve you. Please reach out through the contact form on our website so we can address your concerns. Thank you.
   

   Is this helpful?

4. N

   Norman

   Los Angeles

   29 reviews

   4.0

   29 reviews

   Dined on 12 January 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food and service were very good. I wish they would bring back the promotion where you can get 5 meats for $44
   

   Is this helpful?

5. E

   Erica

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 5 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Service was really slow and we waited 55 minutes for one plate of lamb chops. We asked the server what was happening and she said sorry it just takes a long time. We had a show to catch and we’re disappointed in our experience.
   

   Fogo de Chao - Thousand Oaks, CAResponded on 6 January 2025

   We're sorry to hear that the timing of our service affected your plans, Erica. We aim to provide prompt and efficient experiences, and it's concerning this wasn't met during your visit. Please reach out through our website's contact form so we can address your concerns and work toward a better experience for you. Thank you.
   

   Is this helpful?

6. M

   Michael

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing family dinner on New Years Eve. Ambiance was great, and the food was plentiful and delicious! Service was good even though it was jam packed and everyone had a great time. Highly recommend if you love ample amount of food especially fire grilled meats!
   

   Is this helpful?

7. B

   Brandon

   VIP

   Los Angeles

   115 reviews

   5.0

   115 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This location is always clean, and when you ask for a specific meat, they bring it promptly.
   

   Is this helpful?

8. R

   Ron

   VIP

   Los Angeles

   6 reviews

   4.0

   6 reviews

   Dined on 31 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Not exceptional, but very good. It was very crowded and the service was excellent. The desserts are amazing. 
   

   Is this helpful?

9. L

   Lloyd

   VIP

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined on 30 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   John was our server and he did great. He had to go on break and Jason took over but he did a great job covering John. Everyone that was brining and serving food was amazing. Staff was amazing. Thank you as we were a party of 14 for my dads bday
   

   Is this helpful?

10. c

    cherie

    Los Angeles

    12 reviews

    5.0

    12 reviews

    Dined on 29 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Love this place! Excellent salad bar and the meat they serve is fantastic! We will come back often!
    

    Is this helpful?