Fogo de Chao - Thousand Oaks, CA

Review summary

1. C

   Cristina

   Anchorage

   15 reviews

   4.0

   15 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was absolutely delicious and I would recommend going there for that. We went on Christmas Day for dinner and it was definitely very busy. They did the best they could with the amount of different tables being served.
   

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2. S

   Steve

   VIP

   Los Angeles

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

    I enjoy going to go to ciao on a regular basis but giving a holiday may not have been the best decision as the restaurant seems short staffed The food quality is excellent, and the salad bar alone is a meal is a feast in itself 
   

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3. K

   Kaori

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went there for Christmas brunch but only Dinner was available. But we enjoyed delicious food with Very good service.
   

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4. A

   Anthony

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very grateful to the staff at Fogo de Chao for an excellent birthday dinner for my wife. She felt appreciated and pampered. Thank you!
   

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5. A

   Adnan

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The host was slot to get the table setup. There were people waiting 20 minutes past their reservation time, over 7 table to clean up to seat the people waiting. Once we seated the service was very good.
   

   Fogo de Chao - Thousand Oaks, CAResponded 1 day ago

   We're sorry to hear about the delay in seating and appreciate your patience. It's great to know the service was very good once you were seated. Our team is committed to improving the guest experience, and we'd like to discuss this further. Please reach out to us through our website contact form. Thank you.
   

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6. J

   Jennifer

   VIP

   Los Angeles

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We really love their food and the experience, but this location seems to be poorly managed. We waited over 20 minutes for someone to acknowledge us at the table, even after we already went and got our own food. Ordered drinks which came when we finished our meal and anything extra we asked for we had to beg from other servers walking by which half ignored us.  Spoke to the manager and though they were accommodating it was still overall a poor experience. 
   

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7. T

   Tony

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Poor service. My son was excited to celebrate his 15 th birthday at Fogo di Chão. Upon arrival our servant brought us drinks and left. He was no where to be found. After some time of not being acknowledged, we flagged down a different sever to bring us extra sides. Then, the men serving the meats bypassed us several times We had to Flag them down to get meats. The meat service was lacking in so many ways. Then, to top it off, they did not acknowledge my son’s birthday. It was a horrible experience. I would not recommend the Thousands Oaks location to anyone. This review will be posted on social media.
   

   Fogo de Chao - Thousand Oaks, CAResponded on 10 December 2024

   We're truly sorry your visit for your son's birthday didn't meet your expectations. It's concerning that the service and recognition fell short. Our team strives to provide attentive and memorable experiences, and we regret this wasn't the case. Please reach out to us through our website contact form so we can address your concerns. Thank you.
   

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8. D

   Dr. Maria

   VIP

   Los Angeles

   11 reviews

   4.0

   11 reviews

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were a party of three, and we were seated upon arrival. In the beginning, the service was spotty and sketchy at best. One server took my drink order but not that of my husband and his adult daughter. Another server was flagged down to take their drink orders. Our drinks didn't arrive. I had to ask the original server to check on our drink order. Finally, a customer support specialist, John came to our table, and I explained what had transpired, this was before we placed our dinner order. John turned a disappointing situation into a delightful one. He was even gracious to offer us a free desert and since it was my step-daughter's birthday, he offered to bring us two. Thank you John!
   

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9. B

   Brett

   VIP

   Los Angeles

   52 reviews

   5.0

   52 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent. Great selection of meats. The salad bar had a variety of tasty choices. The service was outstanding. Our waitress Grazieli was fabulous. The ambiance was enjoyable.
   

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10. N

    Nina

    VIP

    Los Angeles

    9 reviews

    3.0

    9 reviews

    Dined on 29 November 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3

    Service was definitely not on point. We were served cold sides twice. Pretty disappointing expensive experience
    

    Fogo de Chao - Thousand Oaks, CAResponded on 1 December 2024

    We're sorry to hear that your experience was not satisfactory, Nina. We aim to provide attentive service and high-quality dishes, so it's concerning to learn about your experience. Our team would like to address your concerns further. Please reach out via our website contact form. Thank you.
    

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