Fogo de Chao - Towson

Review summary

1. F

   Fatimah

   London2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Hello, I dined today at Fogo De Chao at Towson and I didn’t not enjoy my experience. To begin with, the front desk lady didn’t guide us to how long we would need to wait to get our table. Secondly, there was a very limited space for the waiting area. We got seated with our backs facing the waiting area and for about an hour, the people in the waiting area were pushing and kicking the seats. Thirdly, the service was extremely slow. We got our appetisers/starters an 50 minutes late and we didn’t have all the cutlery or salt/pepper on the table. I understand that it might have been a busy day, but after this experience I’m avoiding/not recommending this location. The Baltimore one always provided us with a better experience. I hope you take this review into consideration and make some changes. Thank you, Fatimah.
   

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2. TA

   TinaraA

   Baltimore2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We were sat at a table right by the register plates and cups. We had to keep scooting our chairs in all the way up to the table so that the waiters could keep coming past to cash out a receipt or needed plates or cups we were between a huge loud party and the door which made it cold and loud. And I feel like we kept getting forgotten about with the food because we were in a tight corner. Also since we were by the door we had the pleasure of the people who were waiting to be seated staring at us or either had their rear ends right next to us while we ate our meals. It was horrible for us but could be because of where we were seated. I will never return at least to that location
   

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3. L

   Lanier

   Washington DC5 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The restaurant is nice, clean and comfortable. The service was outstanding! The beef was a little tough, but the rest of the meal was great!
   

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4. R

   Radboud

   Baltimore6 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a business lunch which worked out well. Good service, we felt welcome and most of all rewarded.
   

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5. OT

   OpenTable Diner

   Baltimore1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the second time I have attended this restaurant and compared to my first experience this was better.
   

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6. h

   hprplx VIP

   Baltimore20 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   This was my 5th time at Fogo but my first at the Towson, MD location. First the good: the food was prepared wonderfully, the Market Table great as always, and I found this location to be more comfortable than the downtown Baltimore location. Now the not so good: it took 10 minutes before a waiter came to our table, as we sat there with an empty setup waiting. It took nearly a half hour for bar drinks to make it to the table. We initially were going to have the Best of Brazil deal, but our waiter convinced us to go for the full experience. As a result of the extra money I paid, only the filet made its way to our table. None of the other premium cuts for which I paid an extra $20 per person ever came to our table. I could have saved the money. The waiter also tried to trick me into buying bottled water. He did not give me the option of tap, and seemed sheepish and embarrassed when i saw through his upsell scheme. We were never once given or offered the cheesy bread with our sides, which was incredibly disappointing. Overall, the wait staff service (excluding the gauchos) was horrible. We regularly went extended periods with no server interaction and no one seemed to notice we existed, as a result, our drinks went begging, our sides weren't replenished, and anything we ordered took forever. We ordered a dessert and I asked for more water. It took 15 minutes for dessert to arrive and no one brought water. When our desserts arrived, utensils didn't and the server told us someone else was bringing us spoons. They weren't. We had to get up and take spoons from the Market Table soup area. Finally, 20 minutes after we were done, I had to flag a server AND a manager to ask for the check and *a refill of my water.* I finally got my water and after another 5 minutes got the check. We were there for nearly 3 hours for a meal that could have been finished in 2. The service was terrible and honestly it made the value for my money quite low.
   

   Fogo de Chao - TowsonResponded 5 days ago

   It's concerning to hear about your experience at our Towson location. We strive to provide exceptional service, and it seems we missed the mark this time. Our team would like to understand more and see how we can address your concerns. Please reach out through our website contact form so we can work toward improving your next visit. Thank you.
   

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7. OT

   OpenTable Diner

   Baltimore2 reviews

   2.0

   Dined on 15 March 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was fine. It was the wait. We had a 6:15 reservation and didn't get seated until 7 PM. When we checked in, we were told they weren't checking anyone in yet and it would be 10 minutes. When we went back in 15 minutes, we got the same response. When I went back a third time, the hostesses were very snippy and told me I was already checked in. After 45 minutes, I asked to speak to a manager and within 2 minutes, they miraculously found us a table.
   

   Fogo de Chao - TowsonResponded 6 days ago

   We apologize for the delay you experienced and the communication issues you faced during your visit. Our goal is to provide a smooth and pleasant dining experience, and it's clear we missed the mark. Our team would like to address your concerns. Please reach out via our website contact form so we can work toward a better experience for you. Thank you.
   

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8. T

   Takechia

   Baltimore3 reviews

   4.0

   Dined on 15 March 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   All staff inquired if we needed anything. The service was excellent.
   

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9. OT

   OpenTable Diner

   Baltimore1 review

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Juan was very attentive and all the other servers also. They kept checking on us to make sure we were well taken care of. I would definitely dine at this location again and recommend to others.
   

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10. m

    mbh12mbh VIP

    Baltimore22 reviews

    5.0

    Dined on 14 March 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Great service by the entire staff. Multiple team members checking on us often ensuring that we were enjoying our evening.
    

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