Fogo de Chão - Woodland Hills

Review summary

1. C

   Claudia

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The meat tasted old and we paid for the experience and they just brought us cheap meat and we got home and are all of our bellies hurt. We felt sick. It was really bad.
   

   Fogo de Chão - Woodland HillsResponded 1 day ago

   We're sorry to hear that your visit didn't meet expectations, Claudia. Our aim is to provide fresh and quality cuts to our guests. We would like to investigate this further. Please reach out through the contact form on our website so we can address your concerns and work toward a better experience. Thank you.
   

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2. D

   Daniela

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Tu vimos un poco de espera y eso que teníamos reservación pero de ahí en fuera todo estuvo muy bien, súper rico y amables 👌🏻☺️
   

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3. L

   Lawrence

   Los Angeles

   4 reviews

   vip
   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   They kept asking if this was a special occasion so I wanted to surprise my guest and went to the hostess to tell her it was his birthday. I thought I'd put it on the rsvp. Still... they did NOTHING.
   

   Fogo de Chão - Woodland HillsResponded 1 day ago

   Thank you for sharing your experience, Lawrence. It's concerning to hear that we missed an opportunity to make your guest's birthday special. Our team is committed to creating memorable moments, and we'd like to learn more. Please connect with us through our website contact form. Thank you.
   

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4. E

   Emily

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   We got to the restaurant on time for our reservation but were seated 25 minutes later. Then, we began eating and the servers with the meat rarely came to our table. They would go to ones next and around us but skipped over us completely even when the cards on our table were green. The manager had to come out and ask if we were doing alright but we expressed how we haven’t been receiving any of the food. Lastly, the server forgot two of our ordered drinks and the desserts were all either frozen cold or overcooked (the crème brûlée). Overall, very unsatisfied with the experience and disappointed.
   

   Fogo de Chão - Woodland HillsResponded 2 days ago

   We're sorry to hear about your experience, Emily. Ensuring timely service and quality is important to us, and it's concerning that we fell short during your visit. We'd like to discuss and address your experience further. Please reach out via our website contact form so we can work toward resolving your concerns. Thank you.
   

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5. V

   Vic

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I took my wife out last night to celebrate her birthday, eager to make the evening special. We began our night with a cocktail at the bar, where the service was attentive, but I couldn't help but notice the surroundings. The ambiance felt a bit shabby; the carpet was frayed, the furniture showed signs of significant wear, and the bar area appeared neglected, with crumbs scattered on the surfaces. After a while, we were escorted to our table for dinner. Our first waitress approached with a warm smile, explaining the unique dining experience we were about to enjoy, initially setting a positive tone for the evening. Eager to savor our meal, we headed to the food station to select our sides and returned to our table, anticipation building. However, after about 15 minutes of waiting, the first meat dish finally arrived at our table. In the following hour, we received five additional meat selections, but to our disappointment, the quality was inconsistent. Some meats were overly cooked, while others were still raw, leaving us disheartened. When I inquired about a specific meat I was eager to try before we left, it took another 20 frustrating minutes for it to arrive. I couldn't discern whether the delays were due to understaffing or a lack of skilled cooks, but the fact that half of the meats we expected never made it to our table. To top it all off, despite our celebration, not a single staff member acknowledged my wife's birthday. No one offered a simple "Happy Birthday," a scoop of ice cream, or even a slice of cake to make the occasion feel special. With so many other dining options in Woodland Hills, I would advise others to think twice before choosing this restaurant for any significant celebration.
   

   Fogo de Chão - Woodland HillsResponded 2 days ago

   We regret to hear your evening didn't meet expectations, Vic. Our goal is to offer a memorable dining experience, and it's concerning to know this fell short during your visit. We genuinely appreciate your detailed feedback and invite you to reach out through the contact form on our website so we can address these concerns. Thank you.
   

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6. m

   margaret

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience. Terry and Monica were very attentive. And the grill pineapples by Alex was the best! This experience was the highlight of my husband’s birthday.
   

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7. J

   Joy

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   I don’t really care for cold veggies. I was surprised that the buffet style sides were chilled. The steak selection was awesome. I just have to make sure I ask for med/well BEFORE the out it in my plate. I got some pretty rare meat that I was not expecting and it was very juicy if you know what I mean. 😢
   

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8. P

   Pilar

   Los Angeles

   18 reviews

   2.0

   18 reviews

   Dined on 15 November 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Sadly this place is a hit or miss. Last time I came everything was just perfect with wonderful service. This time the place was packed. Never saw our server and the meets were mediocre and raw. The manager is great and so are the people that do the meats but sadly you come here for the meats and the quality or flavor where just not there this time :(
   

   Fogo de Chão - Woodland HillsResponded on 18 November 2024

   We're sorry to hear about your recent experience, Pilar. Your feedback is important to us as it helps to maintain our high standards. We would like to discuss your concerns further. Please reach out to us via the contact form on our website so we can address these concerns directly. Thank you.
   

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9. C

   Carlos Alberto

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 14 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Worst service experience ever, server introduced herself and we never saw her again, I requested drink and 20 minutes later they came up to us claiming they are out of vodka, C’mon people it’s Woodland Hills, Costco is right across the street, ir was my daughter’s birthday she asked for grilled pineapple which they brought at the end of our meal after we constantly asked for it throughout dinner, no one seems to care for us, the guests!!!
   

   Fogo de Chão - Woodland HillsResponded on 15 November 2024

   Carlos Alberto, we're sorry to hear about your disappointing experience, especially on your daughter's birthday. Our team aims to provide attentive service, and it's concerning to know we fell short. Please reach out via our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

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10. j

    johnathon

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined on 11 November 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    Amazing food ! Service was slower than other locations but still friendly. I would go again and again.
    

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