Fontana at the Biltmore Hotel

Review summary

1. L

   Larry

   VIP

   Miami

   124 reviews

   2.0

   124 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Shockingly poor food. My halibut was overcooked, the tuna tartar seemed past the expiration date, my guests ravioli had no flavor and the beef ribs had too much salt. The salad appetizer was thrown onto the plate without imagination and I would like to thank Publix for the desert. The bread was good and the service was fine. To add insult to this overpriced underwhelming experience, when I received the check the gratuity is included but there was a tip option on the credit card receipt which is deceptive and a bit dishonest. There should be an option clearly defined as an additional tip. Worst Christmas dinner ever!! And this is the Biltmore ? Coral Gables needs to contract new hotel management. My 2 star rating goes to the server, the food was was a minus 1 star. As a Coral Gables resident I am embarrassed that this historic jewel of a hotel has permitted mediocre management to serve guests such bad food in a beautiful historic setting.
   

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2. A

   Arthur

   VIP

   Miami

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Many patrons are going to the Gables Stage Theater on the Hotel premises. The shows begin at 7:30PM but the restaurant does not open until 6:00PM. There was a crowd of over 40 people waiting for a table at 6:00. I would think that restaurant management would figure out that when there are performances at the theater, they should open the restaurant at 5:30.
   

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3. A

   Arlyn

   VIP

   Washington DC

   45 reviews

   5.0

   45 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything is always wonderful at Fontana, delicious food and very attentive service in a beautiful environment. It never disappoints!
   

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4. J

   Jill

   VIP

   New York City

   16 reviews

   2.0

   16 reviews

   Dined on 18 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Waitress had no customer service skills…..greeted us with a ‘bubbles or flat’ water, instead of hello, slow, slow slow….with 2 hours for a leisurely lunch before the theater we nearly missed the show. Luckily Destiny took good care of us and remedied the situation.
   

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5. H

   Howard

   New York City

   71 reviews

   5.0

   71 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had dinner and breakfast. Both times service was attentive and courteous.. chicken parm is my go to. So good. Breakfast buffet limited options, but sitting outside in the courtyard makes it my favorite
   

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6. S

   Shinell

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful ambiance, attentive staff and great food!
   

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7. M

   Michael

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food great experience! Best place to spend my birthday!
   

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8. J

   Jennifer

   Miami

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience from start to finish. Looking forward to our next visit.
   

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9. J

   Juan

   VIP

   Fort Lauderdale

   4 reviews

   5.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love going to the Fontana for their delicious Italian food. Their service is A1 and their menu selection is excellent. I especially recommend Karen the waitress but everyone else is outstanding as well. You can choose indoor or outdoor sitting next to the fountain.
   

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10. R

    Rodolfo

    Miami

    19 reviews

    5.0

    19 reviews

    Dined on 7 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Muy buen servicio y buena calidad en la comida. Lugar muy acogedor.
    

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