Frankie's The Steakhouse

Review summary

1. C

   Carla

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   I’m writing this with a heavy heart as this could’ve been avoided with clear communication and a little bit of empathy. I celebrated my birthday here in September and had the most pleasant experience and decided I wanted to celebrate my daughter’s 30th birthday here as well. We started out with only 8 guests and as we got closer to her birthday more family members confirmed so I submitted a second reservation. I called to ensure we could be near one another and was told yes. This was the first failure in communication because turns out the answer should’ve been, we will try to accommodate you however we can’t guarantee it. This would’ve allowed me to make a decision to find another place to celebrate this milestone. When we arrived I was told, “sorry we were not able to put the tables near one another, is that ok?” Of course it was not ok but having 16 family members standing there ready for a late dinner there was not an option for anything else. The second communication gap was not being able to bring celebratory balloons. Not a huge deal but again I would liked to have known that in advance so I could’ve made a decision on whether to make that purchase or not. Now I want to address the lack of empathy because our tables were so far apart it doesn’t feel as if there was even an attempt to accommodate my request. There were empty tables which I’m sure were reserved however there was no attempt to explain why things couldn’t be moved around. My daughter recently retired from the military and this was her first big celebration where she was going to be together with her family and she was so disappointed to have to walk back and forth across the restaurant to spend time with both tables. All in all we made the best out of the situation I just want everyone to understand what to expect if you’re ever in this situation. It was completely avoidable with clear communication and them providing alternative solutions if my request couldn’t be accommodated.
   

   Is this helpful?

   Report
2. B

   Belmin

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was incredible, our server was exceptional, will be back again!
   

   Is this helpful?

   Report
3. J

   Joseph

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only word to describe our experience at Frankie's would be, Phenomenal! Nothing disappointed and we will definitely be back soon!
   

   Is this helpful?

   Report
4. C

   Chris

   Atlanta Metro

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Excellent service. We always go here when it's a special occasion and need to know that the evening is going to be a winner.
   

   Is this helpful?

   Report
5. C

   Caroline

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it here so much! Always our favorite special date night!
   

   Frankie's The SteakhouseResponded 3 days ago

   Caroline, we're glad that you had a great time with us! It’s wonderful to be part of your special date nights. We can’t wait to welcome you back for more memorable moments! Thank you for choosing Frankie's!
   

   Is this helpful?

   Report
6. K

   Karen

   VIP

   Atlanta Metro

   81 reviews

   5.0

   81 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, it was a great evening and fantastic food. The sea bass was done to perfection! And let’s not forget the rolls in the hot skillet!!!!
   

   Frankie's The SteakhouseResponded 5 days ago

   Karen, we’re glad you had a fantastic evening! It’s great to hear that the sea bass and hot skillet rolls were a hit. Thank you for your excellent feedback! Your support means everything to us! We are looking forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. T

   Tim

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been to Frankie's multiple times and each time it has been very good.
   

   Frankie's The SteakhouseResponded 6 days ago

   Thanks for the excellent review, Tim! We’re glad you’ve enjoyed your visits to Frankie's. Your continued support means a lot to us, and we can’t wait to welcome you back for more great dining experiences! Happy holidays!
   

   Is this helpful?

   Report
8. D

   Doug

   VIP

   Austin

   15 reviews

   5.0

   15 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Frankie's is 10 stars. The food, waitstaff, ambience, everything was wonderful.
   

   Frankie's The SteakhouseResponded 7 days ago

   Doug, we’re glad you had a fantastic experience at Frankie's! Your kind words about our food, staff, and ambiance motivate us. We can’t wait to welcome you back for another fantastic visit! Happy holidays! 🎄
   

   Is this helpful?

   Report
9. R

   Richard

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Frankie's is one of the finest steak restaurants in the entire Atlanta metro area. The food, drinks, service, and atmosphere are absolutely phenomenal! I enjoy one of the best steaks I ever ate. Frankie's also offers a wide selection of Italian and other taste tempting delights. Our servers, Daniel @ Audiel were great and even provided us with a few menu suggestions. The manager, "April" made several visits to our table just to make sure everything was to our liking. This was our first visit (12/13) but we are likely going to become regulars. We will definitely return...very soon!!!
   

   Frankie's The SteakhouseResponded 7 days ago

   Richard, thank you for your fantastic review! We're so glad you had a memorable experience at Frankie's. Our team, including Daniel, Audiel, and April, truly appreciates your kind words. We can’t wait to welcome you back for more delicious meals soon! Happy holidays! 🎄
   

   Is this helpful?

   Report
10. B

    Bukola

    Atlanta Metro

    5 reviews

    5.0

    5 reviews

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best steakhouse so far! Went to Frankie’s for my daughter’s 16th Birthday dinner and everything was just perfect! They had complimentary valet parking and the entire staff crew was amazing. Our waiter, Patrick was the absolute best. Can’t wait to visit again.
    

    • 

    Frankie's The SteakhouseResponded 6 days ago

    Bukola, we're glad you and your daughter had a perfect birthday dinner at Frankie’s! It's wonderful to know that Patrick and our team made your experience memorable. We can’t wait to welcome you back for another fantastic visit! Happy holidays!
    

    Is this helpful?

    Report