Fred's

Review summary

1. E

   Emily

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful !! We had an excellent dinner and our kids loved the club.
   

   Is this helpful?

2. A

   Antun

   Cancun

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We regret going here. We had reservations. The service was slow, and it seemed as tho we were invisible. We were seated in a area that was crowded and noisy (despite the fact that we had requested originally to be seated outside instead). Then we had to wait for our menus. All this time, we were noticing people getting escorted outside. Still waiting for our server, when finally asked to be moved to a less noisy and crowded area. Then we still waited for our menus. I had to get up and get the attention of the host to have someone wait on us. When they did, we got our menus, and then had to get the attention of another waiter to bring us our drink menu. Honestly, we felt ignored, and I had to constantly get a waiters attention. Finally we were treated respectfully, but not until I had to make an initiative. The food was underwhelming. After they took our plates away, the manager came to apologize, and made excuses that they were busy. I have to mention that there were open tables all around us, and if that's his opinion of busy....then they have other problems. I mentioned how extremely disappointed we were, considering that this had higher expectations. He offered to cover our meals. I offered to pay half, but he insisted to cover the entire amount. I thanked him for admitting to his failure to please us, and said I'll leave a small tip for the waiter (even though he and the others failed miserably) and I mentioned that I would not be coming back, and the review that I will leave will express my thoughts.
   

   Is this helpful?

3. C

   Christianne

   VIP

   Richmond

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   It was extremely busy when we arrived. We had a confirmed 7:15 PM reservation and we waited about 20 minutes before we were sat at a table that was in the middle of the room and the waiters were running back-and-forth through the door. There was a lot of confusion and nobody knew who was responsible for our table. As we say in the states they were “in the weeds”! Trying to figure out why my eye was so blurry We were not offered a cocktail or a wine menu for 30 minutes. This was very disappointing. We had finished our appetizer before we even got the wine menu. The night continued like this where we felt as though there was no waiter assigned to our table and it was chaos. Very disappointing because our friend said this is a very nice restaurant But compared to the other restaurants on the strip there was no comparison their service was impeccable.. sorry to say we may not return. The food was just ok for the price.
   

   1 person found this helpful

4. P

   Patricia

   VIP

   Columbus

   54 reviews

   5.0

   54 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fred’s is always an excellent venue. Exceptional food, service & ambiance.
   

   Is this helpful?

5. R

   Rayna

   Vancouver

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were disappointed with the food, it was overcooked and not fresh. Calamari was very chewy.
   

   1 person found this helpful

6. R

   Renee

   New York State

   53 reviews

   1.0

   53 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   This restaurant used to be a favorite but has really gone down hill. I made a reservation for a Sunday evening, requesting an outside Palapa, which we have enjoyed in the past both for the privacy and the quiet. For the first time this year, we were required to put down a credit card hold, with the understanding that we would be charged $100 a person ($300) if we canceled within 24 hours. Upon our arrival, we were informed that the Palapas were not in use (whether it was just that night or forever was unclear). We requested a quiet table and were led to the middle of the dining room where three television sets were blaring the Super Bowl at full blast volume. Nothing on Open Table or the restaurants website said anything about a Super Bowl party. If it had, we would have gone elsewhere and if not for the credit card hold, we would have left. The noise level was ridiculous and conversation was impossible. We were asked on two occasions how things were by staff and we gave an honest answer (that it was way too loud in here), the response was basically “yeah it’s the Super Bowl” - basically no apology or attempt to accommodate whatsoever. The food was fine, but nothing special either. The service was disappointing. Multiple waiters attend to your table at once almost as a charade to suggest that the service is top-notch and you’re being heavily attended to, but all those people come by the table every 2 minutes and we still have to ask for a refill of water? Why are you not noticing we are out of water and just refilling it automatically? It’s really basic service that is just completely absent. My impression is that they are attempting to present this atmosphere of upscale dining and attentiveness (I was probably asked by 4 different people if we had any food allergies - no, I don’t but thanks for listening to my reply the first 3 times you asked). We travel to Cancun each year and will be taking Fred's out of our dining rotation.
   

   Is this helpful?

7. L

   Lucie

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service we received was outstanding!! Everyone went above and beyond, especially with regards to a gluten allergy in our group. Would recommend Fred’s as a must go when in Cancun!!
   

   Is this helpful?

8. L

   Lynda

   San Diego

   1 review

   5.0

   1 review

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely outstanding. The service was impeccable, the food was absolutely delicious and the view and sunset so beautiful. Highly recommend.
   

   • 
   • 

   Is this helpful?

9. C

   Courtney

   VIP

   Houston

   3 reviews

   2.0

   3 reviews

   Dined on 7 February 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Not sure how others ranked this with so many stars. The food was bland and the music too loud (we sat on the patio which was a little quieter than dining indoors). We were very disappointed.
   

   1 person found this helpful

10. E

    Elena

    VIP

    Kansas City

    1 review

    5.0

    1 review

    Dined on 4 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing view, experience, service and staff and food. Would definitely come again next time i’m in cancun
    

    Is this helpful?