Frenzy's - Southport Sharks

Review summary

1. OT

   OpenTable Diner

   Gold Coast

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, lots of gluten free options and different restaurants to eat in. Staff were friendly and efficient. Encourage you to become a member for discount on food and drink. Will definitely be back.
   

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2. I

   Ian

   Gold Coast

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   8 Kids at the table adjacent to us we let run riot and were screaming and running all over while parents did nothing.
   

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3. D

   David

   Gold Coast

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was worth it We both had a great time and the company from a near by table was so welcoming and friend The food was superb and the staff were professional and courteous.
   

   Frenzy's - Southport SharksResponded today

   Hi David, we truely appreciate your kind words about our team and we will be sure to pass your message along to everyone who contributed to your enjoyable evening. We strive to provide a welcoming environment for all, and its great to know you felt that from both our staff and fellow guests. Thank you for your wonderful review, we look forward to welcoming you back soon!
   

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4. A

   Angela

   Gold Coast

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding buffet and staff, great value for money and a venue that caters for everyone. We are definitely going to become regulars! We came on Christmas Eve and our experience started one of the best Christmas we have had.
   

   Frenzy's - Southport SharksResponded 3 days ago

   Thank you so much for your wonderful review, Angela! We are so happy to hear that you had an outstanding experience with us, especially on Christmas Eve. It's always lovely to know that our staff and food are going above and beyond. We look forward to welcoming you back as regulars and hope to create even more memorable experiences for you in the future. Merry Christmas from the team at Southport Sharks!
   

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5. J

   Jodie

   Gold Coast

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and fantastic service ! Lovely dinner with family
   

   Frenzy's - Southport SharksResponded today

   Thank you for your wonderful review, Jodie. We are so glad you enjoyed your night with us. We can't wait to welcome you back soon!
   

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6. N

   Natalie

   Gold Coast

   2 reviews

   4.0

   2 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great venue food was not the best. 3 out of 4 dishes were average at best. On the upside mum really loved the salmon.
   

   Frenzy's - Southport SharksResponded today

   Hi Natalie, thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed our venue and that your mum loved the salmon! We take pride in our menu and strive to provide a great dining experience for all our guests. We're sorry to learn that 3 out of your 4 dishes did not meet your expectations. Your comments are valuable to us, and we will certainly review them with our culinary team to ensure we continue to improve. We appreciate your support and hope to have the opportunity to serve you again in the future, where we aim to exceed your expectations across the board!
   

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7. K

   Kellie

   Gold Coast

   2 reviews

   2.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We ordered the chicken satay sticks which were tiny, cold and over cooked. Our table’s meals all came out separately where we waited a significant amount of time before we all received our meals. We received our pizza which was cold. The base was extremely soggy from sitting in its own juices. The table service was also unfortunately subpar. Beverages- my partner and I ordered the same drinks all night and the price varied every round from between $15 and $21.80. As we paid for the last round at $21.80, my partner queried the 4th different price for the night, and the bar employee reacted unprofessionally and snapped at my partner. Not acceptable. Entertainment-The band was great except the volume was quite low, even well after dinner service had finished-which we were told was the establishment’s sound restriction. This impacted the overall sound quality and atmosphere of the gig.
   

   Frenzy's - Southport SharksResponded today

   Thank you for your feedback, Kellie. We're sorry to hear about the issues with your meals, including the cold chicken satay and soggy pizza. We appreciate your comments regarding the drink pricing and bar service; please note that drink prices can vary if a member's card is not presented with each transaction. We're glad you enjoyed the band! Your insights are valuable and will be reviewed by our management team as we strive to improve. If you have time, we would love to hear more about your experience—please feel free to give us a call. We hope to welcome you back soon for a more enjoyable evening. Kind regards, Southport Sharks
   

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8. A

   Anthea

   Gold Coast

   9 reviews

   4.0

   9 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Buffet is good, and al la carte menu. If you’re a member obviously food and drinks are cheaper. Good atmosphere, great place to take the family
   

   Frenzy's - Southport SharksResponded on 22 December 2024

   Thank you for your amazing review, Anthea. We're thrilled to hear that you enjoyed both our buffet and à la carte menu. It's great to know that our offerings are well-received, especially by families looking for a pleasant dining experience. Creating a welcoming atmosphere for families is one of our top priorities, and we're delighted that you found it to be a great place for your loved ones. We look forward to welcoming you back soon for another enjoyable meal! Merry Christmas, from the Team at Sharks.
   

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9. J

   Jane

   Gold Coast

   1 review

   1.0

   1 review

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Your breakfast buffet was disgusting.. not fresh .. waffles where hard like rocks.. eggs where overcooked .. no pancakes 😕.. Staff was rude .. no service .. for 3 of us $100 what a joke ... never come back ... plus the fruit was not fresh
   

   Frenzy's - Southport SharksResponded on 22 December 2024

   We sincerely apologise for the disappointing experience you had at our breakfast buffet. We're deeply concerned about the issues you've described, as they fall far short of our usual standards. We've been trying to reach out to you through our other review platform and social media messages, as we'd greatly appreciate the opportunity to discuss your experience in more detail. Your feedback is invaluable to us, and we're always looking for ways to improve our service and offerings. If you're willing, please contact us directly so we can gather more information about your visit. This will help us address these issues promptly and prevent them from happening again. Merry Christmas, from the team at Southport Sharks.
   

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10. A

    Aimee-Leigh

    Gold Coast

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best value breakfast buffet on the GC. Nothing was missing from a breakfast selection. Hot & fresh. Exceeded expectations. We will be back
    

    Frenzy's - Southport SharksResponded on 17 December 2024

    Thank you for the awesome review, Aimee-Leigh. We're thrilled to hear that you found our breakfast buffet to be the best value on the Gold Coast and that it exceeded your expectations. It’s fantastic to know that our selection had everything you were looking for, served hot and fresh. We can't wait to welcome you back for another delicious breakfast soon!
    

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