Gardenia Los Gatos

Review summary

1. Q

   Quinton

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined on 8 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   I haven’t had a need to write a bad review this much in a while so I’ll break it down: Upon walking in, the hostess was so disinterested in seating us I thought she was gonna hand us menus and point at a table. If she had sat us at a larger table like I requested on OpenTable I’d have not written this but I’m 6’8” and we were sat in the smallest 2-top in a corner possible. It took way too long for someone to approach our table for a drink order especially considering that there were only 3 tables sat on a Friday night. Our server spent a lot of time chillin at the bar btw. Best part is that the food was very good. Worth the $? No, not really. Crab beignets were delicious when hot but went downhill quickly. First bites delicious all around but didn’t finish. Especially frustrating when a $26 appetizer was delivered with no plates for us. I had to waive down our server to get some and the app was sitting there for a good 5 minutes getting cold which is not ideal at all with beignets. Water was topped off 5 times before it was half empty (thank you!) but then sat empty for a good 10+ minutes next to my empty old fashioned (cocktails were delicious). I had to call over the server helping the couple next to us asking for him to get our server to come check on us. We finally got to order another drink but our entrees came first. For the ambiance, location, and prices, we expected more. I don’t think it was due to one server. So many people walked by us with me looking around for help. When a manager did come check on us during entrees it felt like it was triage. Too little too late. No feedback on desserts since they didn’t even offer. I’m guessing they heard me complaining to my girlfriend and assumed we weren’t interested. The live jazz was great. The ambiance is classy and lovely and we were excited to find a new go to for date night but we won’t be going back. For the prices they charge, service CANNOT be that bad.
   

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2. J

   JIM

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on 8 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The facility is lovely, but it's too bad it's wasted on such high-priced and yet mediocre food. The octopus appetized was two pieces of very large tentacles more than an inch in diameter and tough. It was comped, but it is to be avoided. My wife's crab beignets seemed over-fried and had an unusual taste. My rabbit pasta was average at best and was topped with four dollops of garlicy something that did not go with the dish. And to top it off, the glasses of wine, probably five ounces were about $20 a pop and also quite mediocre. The staff was attentive but untrained. They left the filthy small plates from the appetizer for the whole meal, took silverware away before we were finished, but did refresh our water. The restaurant was lightly attended at 7 pm on a Friday night - we know why.
   

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3. A

   Aniqa

   Sacramento

   1 review

   5.0

   1 review

   Dined on 30 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The best customer service!! Like foreign hospitality
   

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4. S

   Steve

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 17 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   No, nothing about my experience my rating says it all
   

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5. R

   Rae

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on 12 January 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was great. Nook was great. Service was very slow but very sweet and helpful.
   

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6. A

   Amber

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Cute place, nice atmosphere, nice drinks, food is so so.
   

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7. S

   Sepideh

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Brunch was delicious and drinks were good! The coffee exceeded my expectations and was bomb
   

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8. C

   Claire

   New York City

   14 reviews

   5.0

   14 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very adorable, historical and cozy place. Loved the interior decoration and atmosphere here. Food is pretty good. We ordered the starter Tako “Escargot” and two entrees Loco moco and omelet. But our entrees arrived before the starter, which is weird, because we’d expect to have starter first. Overall loved the vibes here.
   

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9. D

   Diva

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wait staff is helpful, professional, and friendly! Also very knowledgeable about all the items on the menu... If you love pour over coffee, they have delicious flavors, as well as seasonal favorites like peppermint mocha... The food is incredibly mouthwatering delicious and has upscale twists on some Hawaiian faves like Loco Moco and Mochi French Toast....sooo incredibly yummy. Absolutely worth the money! Don't miss it if you're in Los Gatos
   

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10. S

    Satoshi

    VIP

    San Diego

    4 reviews

    5.0

    4 reviews

    Dined on 1 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent setting and the foods and services. Highly recommended.
    

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