Gathre

Review summary

1. M

   Mike

   Nashville

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Out of starters, staff was confused and didn’t seem to know what was going on.
   

   GathreResponded 5 days ago

   Dear Mike, We apologize sincerely for our lapse in service and efficiency. Our goal is always to make the customer happy, and we clearly missed the mark with your visit. I'm sorry we did not meet your expectations, and I thank you for your feedback. We will be addressing these issues with the entire staff. Thank you for your business, and we hope you will return so we can offer you the dining experience you deserve. Sincerely, Bryan Rowley Director of Food & Beverages
   

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2. E

   Erica

   Nashville

   1 review

   4.0

   1 review

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   We dined on an evening where there was a wedding rehearsal so obviously the staff and kitchen were behind. The restaurant is beautiful and everyone was very pleasant. It took about 20 minutes to get two glasses of wine from the bar. The food was good, steak was medium well after being ordered medium. Mushroom fettuccine was good. I would probably eat here again. For the price I think they could take quality up a notch.
   

   GathreResponded on 26 October 2024

   Dear Erica, Thank you for your visit. It is awesome to hear that you enjoyed your experience with us overall. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Bryan Rowley Director of Food & Beverage
   

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3. R

   Raisul

   Orlando

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 19 October 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was okay, coffee was really good, but our server wanted nothing to do with us. Had to ask another server for utensils and napkins. Had to flag him down for the check.
   

   GathreResponded on 20 October 2024

   Dear Raisul, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Bryan Rowley Director of Food & Beverage
   

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4. A

   Amber

   Atlanta Metro

   5 reviews

   vip
   1.0

   5 reviews

   Dined on 8 September 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Food was not great and service was pretty slow. Would not recommend for food. Would probably be ok for drinks as it is beautiful.
   

   GathreResponded on 13 September 2024

   Dear Amber, Thank you for your review. I'm sorry we didn't provide the high-quality food and service you deserve. This is not typical of our restaurant and staff. We try to make each dining experience great, and we are sorry for falling short of this goal. We hope to have a chance to redeem ourselves on a future visit. Sincerely, Bryan Rowley Director of Food & Beverages
   

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5. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 29 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Expensive but first class. The food was amazing! I had a strawberry spinach salad and pasta plate that were excellent. I will definitely return next time I’m in Nashville.
   

   GathreResponded on 3 September 2024

   Dear Anonymous, This is what we love to hear! Thank you so much for dining with us and providing feedback on your visit. It is tremendous to know that you were satisfied with your dishes! I will surely let our entire staff know they are doing excellent and we can't wait to see you upon your return to Nashville! Best, General Manager
   

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6. J

   Jaime

   Mississippi

   1 review

   5.0

   1 review

   Dined on 25 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant and the food was excellent. The staff was very friendly. We had great service.
   

   GathreResponded on 26 August 2024

   Dear Jaime, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, General Manager
   

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7. T

   Tabitha

   Louisville

   3 reviews

   4.0

   3 reviews

   Dined on 11 August 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Our waitress initially was great but we didn’t see her again until the bill was given. The other staff had to help but it was not a team effort. Another waitress would walk by but would never ask if we needed anything bc it was clear our waitress was upset by a previous customer. We all knew she was mad, so a little uncomfortable. Outside of that it was great.
   

   GathreResponded on 13 August 2024

   Dear Anonymous, Thank you for visiting us and leaving us with feedback to work with and learn from. It is nice to know that you had a pleasant time at Gathre overall. I do apologize for the service lapses you experienced. Hospitality is a top priority for us, so I regret to hear that we were a bit off of our game during your visit. We would love to see you again soon for a top-notch meal! Best, General Manager
   

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8. OT

   OpenTable Diner

   Nashville

   3 reviews

   3.0

   3 reviews

   Dined on 6 July 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Sandwich was dry and did not have enough meat, DJ was meh, waiter was nice. I probably won’t come back.
   

   GathreResponded on 9 July 2024

   Dear Anonymous, Thank you for dining with us. I'm sorry to hear not every aspect of your visit met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope you will consider a return visit so we can provide you with the proper meal you deserve. Sincerely, General Manager
   

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9. CG

   ClintG

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on 4 July 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The food is decent. It is not amazing, not bad at all. It just need a little something to really make it stand out.
   

   GathreResponded on 5 July 2024

   Dear ClintG, Thank you for dining with us! We value your feedback and hope to deliver a standout experience on your next visit. Best, General Manager
   

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10. D

    David

    Nashville

    5 reviews

    2.0

    5 reviews

    Dined on 27 June 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 1

    Disappointed - service was ok, but they do not know the meaning of medium. The filet Oscar was well done. We sent it back and it came out medium well. Did not send it back the second time. Brought most of it home. My dog enjoyed it. Fish was good. Ambiance was not good. It is a hotel lobby.
    

    GathreResponded on 11 July 2024

    Dear David, I'm truly sorry that your steak wasn't prepared to your liking and that your overall meal experience was disappointing. Your feedback is important to us, and we will work as a team to make improvements. We genuinely hope that you will consider giving us another opportunity to provide you with a more positive experience. Sincerely, General Manager
    

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