Gillray's Steakhouse

Review summary

1. E

   Erica

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Christmas Eve dinner! Ambiance and meal were top notch! Beautiful place to spend with family.
   

   Is this helpful?

   Report
2. M

   Margaret A.

   Oaxaca

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Great location but everything else was very disappointing. Maybe this is a place to have a drink but nothing else?
   

   Is this helpful?

   Report
3. T

   Terry

   Kent

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience! Up there with the best steaks I’ve had in London!
   

   Is this helpful?

   Report
4. G

   Graham

   London

   3 reviews

   4.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   A relatively good experience with a couple of minor issues. We were not seated at the time of our 8pm booking and had to wait in the bar area for the table to be ready. There was a delay in taking our order and it took too long for the starters to arrive. The main course arrived when the starter plates hadn’t been cleared which was disappointing! I also reported a broken lock to a toilet cubicle only for the cleaning attendant to blatantly ignore me. This was latee escalated to reception who acted upon the concern and the door was fixed within the hour. Overall it the night was a good experience but could be even better if there were not the small issues we experienced.
   

   Is this helpful?

   Report
5. R

   Robin

   London

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Fabulous setting and ambiance, very pleasant and helpful staff, let down by too slow service
   

   Is this helpful?

   Report
6. A

   Alison

   Cambridge

   9 reviews

   2.0

   9 reviews

   Dined on 11 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We chose the pre theatre menu - great value - but sadly both courses were lukewarm. Really spoilt the whole menu experience. We did alert staff that the food was merely warm. The initial reaction was ‘ it should not be really, really hot’ !! He said he would feed it back but I don’t believe he did as we raised it again and a more senior member of staff came to the table . He was apologetic and gave us a complimentary glass of wine each . Food service very slow for pre theatre. For a hotel of this standing this really should not happen. 2 glasses of complimentary wine was a meagre gesture really but we were in a hurry to get the theatre.
   

   Is this helpful?

   Report
7. R

   Robert

   London

   5 reviews

   4.0

   5 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Arrived for pre-theatre lunch a bit early but were shown straight to a table. To be fair the restaurant was far from full. We were planning on having the pre-theatre set menu but this was not available. Apparently it has to be booked when making the reservation and is not offered for the matinee even though the play is in the same building!! This is not made clear on the website of the restaurant or Open Table. So we went a la carte and the food, though very pricey, was excellent. Fish and chips and the Yorkshire pudding with steak were delicious. We were celebrating my mum’s birthday and the staff brought out balloons and a cake for her. A lovely touch. Overall the staff were fantastic and earned an extra star for the review. So in summary it is a nice place with views over the river with great food but the price point is a bit steep.
   

   Is this helpful?

   Report
8. J

   Joy

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly staff and the food was amazing but it took longer than anticipated to come given that we ordered steaks. Had some difficulty figuring out the entrance using maps but all in all I would gladly book again, the service right from the main door even before we entered was very welcoming!
   

   Is this helpful?

   Report
9. M

   Melanie

   VIP

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined on 6 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Bar and cocktails were very good Restaurant let down by its kitchen - several items not available, steaks were served at wrong temperature and when sent back we were told after 10 minutes that it would be up to 25 minutes more before replacement ( a medium rare steak?) Service in restaurant was generally slow too
   

   Is this helpful?

   Report
10. T

    Thomas

    London

    5 reviews

    5.0

    5 reviews

    Dined on 1 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best Roast I had ever. Our waiter was excellent and looked after us beautifully.
    

    • 

    Is this helpful?

    Report