Giraffe - South Bank

Review summary

1. T

   Thalia

   London

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Very rapid service but the food was disappointing. Edible but not particularly good, and very generic. We’d not been to a Giraffe for years, not sure we’d go again.
   

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2. N

   Nancy

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I love the location, the ambience and the very simple menu and ordering process. The staff were amazing very congenial and helpful. First class customer services - well done! The menu is simple but something for everyone. Easy to order. A very pleasurable ambience not too quiet or too loud. Good value for money
   

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3. S

   Sue

   Cheshire

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely meal, chicken skewer with humus and flatbread. Very good service. Only reason I didn’t give all fives was because the doors kept being left open, it was a cold evening and I was sitting in a draught. ( it was ok when doors were shut so didn’t ask to move)
   

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4. A

   Arlene

   London

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant for families, and perfectly suited my gluten free friend. Our kids ate everything and my little boy was able to nap in his buggy as the staff kindly added space for me to bring it in next to our table. The food was tasty, the portion sizes decent and all reasonably priced, particularly for the location.
   

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5. R

   Rahul

   London

   8 reviews

   4.0

   8 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent from start to finish. One thing that I can suggest is that all meals come out at the same time. Two meals came earlier and were half way through it until the other two came.
   

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6. H

   Hilary

   Essex

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very busy on a Saturday ten days before Christmas, but they found our booking quickly, selected a good table and our orders were taken quickly - very important as we were singing in a concert and didn't have much time. Staff were attentive without being intrusive and didn't try to palm us off on the "right" server. Excellent experience.
   

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7. V

   Vince

   Brighton

   2 reviews

   4.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Amazing attentive staff, and great looking food, but the Korean chicken was cold, and not as crispy as I would have expected
   

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8. A

   Alison

   London

   2 reviews

   1.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely the worst dining experience I have had in London in years. My friend and I were stopped by two staff members before we even got to the door - they wanted to know if we had a reservation, but they acted like bouncers at a particularly dodgy nightclub. When we were seated the first thing we were told was that they wanted the table back in 90 minutes. There was nothing in the demeanour of the staff that made us feel remotely welcome. The food was standard brunch fare. It looked nice enough, but unfortunately, the avocado was straight out of a very, very cold fridge, and it lowered the temperature of the toast underneath it and the egg on top, so that the entire dish was stone cold. Cold poached egg is not pleasant. I ate about 1/3 of the food on the plate before I gave up. No-one bothered to ask if everything as alright, and a waiter took our plates away the second we put our cutlery down. Coffee was average, tap water was served in warm glasses. There were cobwebs hanging from the ceiling, and on every table was a miniature light-up screen advertising different menu items. The tables were small to start with, and it was a bit of an insult to be advertised at while we were sitting trying to eat. My friend and I went there because it had been recommended. We were misled. There is nothing good to say about the experience, and I will never, ever eat at any branch of Giraffe ever again. Just awful.
   

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9. G

   Geoffrey

   London

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very prompt and efficient service. Very friendly staff. We really enjoyed it.
   

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10. H

    Harry

    Surrey

    1 review

    5.0

    1 review

    Dined on 7 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The best way to make a customer happy is when something goes wrong. The team put a delay on our order in error and once it was realised they more than made up for it. They were all really friendly and helpful, and we had a great birthday meal for my daughter
    

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