Grand Brasserie

Review summary

1. J

   James

   VIP

   New York City

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   It’s a great French brasserie and a beautiful place. The space for has suffered for years with poor restaurant concepts and now this new French concept is a smash hit and the place is always thriving. Congratulations!
   

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2. T

   Tatiana

   New York City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food, location, and decor were absolutely outstanding—a true 10/10. Unfortunately, the service left much to be desired. After being seated, my friend and I waited 15 minutes without being greeted by a waiter. I eventually had to flag down a manager to get any assistance. Throughout the visit, the service was extremely slow, which felt unnecessary, especially since it was a Thursday midday with very few other guests in the restaurant. What stood out most was the lack of attentiveness from the waiter. There was little effort to check in on us or ensure we had everything we needed to enjoy our meal. It felt as though customer service was not a priority, which detracted from an otherwise excellent dining experience. Additionally, the Lunch Pre Fixe menu could benefit from clearer wording. Labeling it as "starting at $35" would be much more accurate and less misleading. Despite the shortcomings in service, the quality of the food would bring me back, and I’d still recommend it for the cuisine alone. However, I hope the restaurant can focus on improving their waitstaff's customer service to match the high standard of the food and ambiance.
   

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3. NR

   NeshaR

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great all-around, but they were 45 min+ behind schedule for reservations. They did a spectacular job accommodating us since two members of our party were pregnant, but the delay wasn’t ideal.
   

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4. j

   james

   New York City

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful, unique spot, food is very good, can be a bit busy/slow service around peak times.
   

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5. m

   maria

   VIP

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only problem is the front desk. When we reserve Green Room we keep getting outside. And they seem ‘inconvenienced’ when we remind them.
   

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6. H

   Herbert

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   After dining several times here the service was off on this day.
   

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7. J

   Jamie

   Pittsburgh

   8 reviews

   4.0

   8 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was very good. Server was friendly but forgetful in bringing ordered items. Had to ask 3 separate times for coffee creamer and twice for my child’s beverage.
   

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8. M

   Matthew

   New York City

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Pop up restaurant in the train station. Only house wine by the glass despite an extensive bottle menu, very loud and echo-y. After standing in line for 15 minutes, was told to come back closer to my reservation time that was coming up in 8 minutes. Ultimately we just got up and headed to a restaurant around the corner with open tables. Can't even recommend this as a quick bite before a train because there are better and less expensive options in the immediate vicinity.
   

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9. j

   jennifer

   Charleston

   2 reviews

   4.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful location, food was good, service was nice but slow.
   

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10. K

    Kathryn

    New York City

    11 reviews

    1.0

    11 reviews

    Dined on 14 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    Came here for brunch on Saturday 12/14/24- and it was very disappointing. The atmosphere is probably the only redeeming thing about the experience as it was decorated for the holidays. However, I can’t recommend anything else about it. The service was probably the worst part. The host staff and wait staff were not at all friendly or helpful. I honestly couldn’t believe how unfriendly and straight up rude our server was.. i kept wondering if I had done something wrong based on the way he was treating us. Had to ask for things several times until things we ordered finally came. Just abysmal. The food was extremely overpriced given how bland and cold everything was. French fries came out cold - both orders. Same with my omelette. And I’m pretty sure they forgot to give us bread. Such a shame and wish I could get a refund for this meal.
    

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