Granite City Food & Brewery - Franklin

Review summary

1. D

   Dashe

   Unspecified1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family enjoyed themselves. The food was great we will definitely be back!!
   

   Granite City Food & Brewery - FranklinResponded 3 days ago

   Dashe, thank you for your fantastic review! We're thrilled to hear that you and your family enjoyed your time at Granite City Brewery and found the food great. Your positive feedback means a lot to our team and motivates us to continue providing a wonderful experience for all our guests. We look forward to welcoming you back for another enjoyable visit soon!
   

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2. AS

   AngelaS

   Nashville5 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Sadly, we cannot recommend Granite City. There are simply too many other dining options that offer a better dining experience & consistent service. I don’t take the impact of online reviews lightly & this feedback comes from our experiences on multiple visits, to include 2 special occasion family meals with a group of 10+ (w/ reservation & notes prior to the meal). A poor experience 1 time? Maybe an off day. Four times? It’s just the way it is & one would be foolish to expect more at this point. Even when the food is good, the service is sub-par. We had the same server (who is considered to be one of their seasoned servers) both times we had a larger party. It’s not that he wasn’t capable of handling the group, he just didn’t seem to care. He wasn’t attentive with the basics when there weren’t any other patrons in his section. When the restaurant began to fill up, we were less likely to see him. The collective “attitude” amongst the staff - from the front desk host, to the seasoned servers, to the manager that walked the floor throughout service, but was selective on who he checked in on, Granite City isn’t the best place to spend your money, celebrate special occasions, or expect stellar service. It would be unfair if I failed to share positives. Not every aspect of the restaurant / offerings is negative. The Sunday brunch offerings were really well rounded. It was a very concise brunch buffet with regard to the quantity of offerings, but every offering was worth the space it took at the table. The service at the omelet station / carving station was wonderful. The attitude & service level of that one individual SHOULD be the standard for the entire staff. Not the exception. If you are okay with fending for yourself (for the most part), you would enjoy their brunch. Please know that they may or may not tell you what their brunch includes, so ask before you order & don’t take for granted what the online brunch descriptive eludes to include.
   

   Granite City Food & Brewery - FranklinResponded on 6 March 2025

   Hi AngelaS, we're sorry to hear that your experiences at Granite City Brewery have not met your expectations. It's concerning to learn about the level of service and attention you received during your visits, especially during special occasions. We appreciate your positive feedback about the Sunday brunch offerings and the service at the omelet station. Your comments are valuable, and we will take action to address these concerns with our team. Thank you for sharing your thoughts, and we hope to improve your experience in the future.
   

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3. PH

   PhilH VIP

   Phoenix7 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always bring a fairly large group to Granite city and I am always impressed by their ability to get us seated and also the excellent service and getting all of our food out promptly.
   

   Granite City Food & Brewery - FranklinResponded on 4 March 2025

   Hi PhilH, Thank you for your fantastic review! We're thrilled to hear that you and your group consistently enjoy your visits to Granite City Brewery, and we appreciate your kind words about our seating and service. Your feedback is invaluable to us, and it inspires our team to keep up the great work. We look forward to welcoming you and your group back for more enjoyable meals in the future!
   

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4. OT

   OpenTable Diner

   Indiana1 review

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Overpriced food that was just okay quality. Very load environment. Doubtful we would return.
   

   Granite City Food & Brewery - FranklinResponded on 2 March 2025

   Thank you for your review of Granite City Brewery. We appreciate your feedback regarding the quality and pricing of the food, as well as the noise level in the restaurant. Your experience is important to us, and we will take action to look into these concerns. We strive to enhance the dining experience for all our guests, and your input helps us in that effort. We hope you might consider visiting us again in the future.
   

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5. L

   Liz VIP

   Nashville11 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great job. Easily accommodated 22 people! Had table for twenty already set up 30 minutes early . Great waiter. Great food!
   

   Granite City Food & Brewery - FranklinResponded on 2 March 2025

   Liz, thank you for your fantastic review! We're thrilled to hear that Granite City Brewery was able to accommodate your group of 22 and that everything, from the early setup to the service and food, met your expectations. Your feedback truly motivates our team to keep delivering great experiences. We look forward to welcoming you and your group back for another enjoyable visit soon!
   

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6. C

   Chuck

   Nashville7 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and Service was on point. Had a reservation and got seated immediately. Will go back.
   

   Granite City Food & Brewery - FranklinResponded on 24 February 2025

   Chuck, thank you for your fantastic review! We're thrilled to hear that both the food and service were great during your visit with us! It's wonderful to know that your reservation with us went smoothly. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable experience soon!
   

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7. P

   Paula

   Nashville10 reviews

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jerrod was an amazing waiter, attentive to detail and very good at checking on our table.
   

   Granite City Food & Brewery - FranklinResponded on 18 February 2025

   Paula, Thank you for your kind words about Granite City! We're thrilled to hear that Jerrod provided attentive service and made your experience enjoyable. Your positive feedback is invaluable to our team, and we will share it with him. We look forward to welcoming you back for another great visit soon!
   

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8. D

   Daiquiri

   Atlanta5 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great waiter! Young Male on Sun, Feb 16 - dark hair. Sorry didn’t get his name.
   

   Granite City Food & Brewery - FranklinResponded on 23 February 2025

   Daiquiri, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our young male waiter at Granite City Brewery. Your feedback is greatly appreciated, and we will make sure to share your kind words with our team. We look forward to welcoming you back soon for another fantastic dining experience!
   

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9. T

   T

   St. Louis17 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff, beer, and food!! We will be back. Thanks
   

   Granite City Food & Brewery - FranklinResponded on 16 February 2025

   Hey T, Thank you for the fantastic review! We're thrilled to hear you enjoyed the staff, beer, and food at Granite City Brewery. Your positive feedback motivates us to keep providing great experiences. We look forward to welcoming you back soon!
   

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10. D

    Demarco

    Nashville1 review

    3.0

    Dined on 15 February 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    Waitress was terrible. She told me all the food was nasty.
    

    Granite City Food & Brewery - FranklinResponded on 16 February 2025

    Hi Demarco, Thank you for your feedback regarding your visit to Granite City Brewery. We're sorry to hear about your experience with the waitress and her comments on the food. This is not the level of service we aim to provide. Your concerns are important to us, and we will take action to look into this issue. We appreciate you bringing it to our attention and hope to improve your experience in the future.
    

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