Granite City Food & Brewery - Franklin

Review summary

1. D

   David

   New Orleans

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Thank you for being open on Thanksgiving. The food and service were great. There was nice variety and a comfortable atmosphere. If it weren’t for the screaming child (20-25 minutes at least) and oblivious and unconcerned parents, it would have been a most pleasant dining experience for everyone in our group of 17.
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Hi David! Thank you for your kind words about Granite City Brewery and for celebrating Thanksgiving with us. We're glad to hear you enjoyed the food, service, and atmosphere. We apologize for the disruption caused by the child, and we appreciate your feedback. Our team will look into this to help ensure a more pleasant experience for all our guests in the future. We hope to welcome you back soon for another enjoyable visit! Cheers!
   

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2. J

   Jane

   Nashville

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was nice to have a restaurant that we could all eat at the same table at a reasonable price.
   

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3. J

   Jenny

   Nashville

   188 reviews

   vip
   4.0

   188 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Thanksgiving buffett is a great alternative to cooking at home. There was turkey, beef stew, mashed potatoes, corn thing, salad, green bean, rolls, stuffing, gravy and pecan or pumpkin pies.
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Thank you for your review, Jenny! We're glad to hear you enjoyed the Thanksgiving buffet and found it to be a great alternative to cooking at home. Your feedback is important, and we will share your comments about the buffet with our team to continue improving our offerings. We appreciate your support and hope to see you again soon at Granite City Brewery!
   

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4. T

   Thomas

   Tampa

   19 reviews

   vip
   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Enjoyed Thanksgiving Dinner at Granite City & a Great Value! Our Server Daniella P did an awesome job taking care of our table / needs
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Hi Thomas! Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your Thanksgiving dinner at Granite City Brewery and that Daniella provided you with excellent service. Your feedback is greatly appreciated and motivates our team to keep delivering great experiences. We look forward to welcoming you back for more memorable moments in the future! Cheers!
   

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5. S

   Steve

   Nashville

   48 reviews

   vip
   4.0

   48 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our server was amazing however the food was just subpar. We got the Monday burger and/or chicken special and chose the chicken sandwich. The chicken was barely a chicken breast because it was super thin (probably 1/4" thick at most) and it was super overcooked. I couldn't even cut it with my knife and it was super chewy. We're not one to send our food back so we just ate it and didn't complain. We used to eat here a lot and tried again tonight but the food just isn't great anymore. Kudos to our server though because he was awesome!
   

   Granite City Food & Brewery - FranklinResponded 3 days ago

   Thank you for your feedback, Steve! We're glad to hear that your server provided excellent service. However, we’re sorry to learn that the food did not meet your expectations this time. Your comments about the chicken sandwich will be shared with our kitchen team as we continuously strive to improve our menu. We appreciate your loyalty and hope you'll give us another chance to provide you with a better dining experience in the future. Thank you for visiting Granite City Brewery!
   

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6. A

   Aurelys

   Nashville

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I went to this place years ago for a Sunday buffet and decided to experience them again and is definitely not the same at all! Very expensive for what it is. Food was not good.
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Hi Aurelys, Thank you for sharing your feedback regarding your recent visit to Granite City Brewery. I'm truly sorry to hear that your experience did not meet your expectations and that the food quality was lacking compared to your previous visits. Your comments are important to us, and I assure you they will be addressed with our team for improvement. We appreciate your input and hope you might consider giving us another opportunity in the future for a better experience. Best, Granite City Brewery Management
   

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7. C

   Cynthia

   Indiana

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My best friend and I visited late in the evening after a concert. We ordered drinks first. I enjoyed their best seller, a vodka berry lemonade. It was truly delicious. My bestie ordered a seasonal smores bourbon concoction that looked amazing and she said it was the best drink she ever had. I enjoyed an avocado grilled cheese. She got the pot roast meal. Opposite ends of the menu, both were fantastic. Even though the ambience, food, and drink were all wonderful, the true highlight was the service. When you go late into an establishment, you always worry about being a bother, but our server never made us feel that way. He was super attentive and efficient. Absolutely wonderful time.
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Hi Cynthia! Thank you for your wonderful review! We're thrilled to hear that you and your friend enjoyed your drinks, food, and especially the service. It's great to know that our team made you feel welcome even late in the evening. Your feedback is invaluable, and we will continue to strive for exceptional experiences for all our guests. We look forward to welcoming you back for another fantastic visit! Cheers!
   

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8. g

   george

   Louisville

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The chicken dish was excellent . Drinks were good great value honestly Ty
   

   Granite City Food & Brewery - FranklinResponded 6 days ago

   Thank you for your review, George! We're thrilled to hear that you enjoyed the chicken dish and found the drinks to be a great value. Your feedback is important to us, and we will certainly take note of it as we continue to enhance our offerings. We look forward to welcoming you back for another great experience at Granite City Brewery!
   

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9. K

   Katherine

   Louisville

   9 reviews

   5.0

   9 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time here after a volleyball tournament. Great good and outstanding service. We will definitely come back.
   

   Granite City Food & Brewery - FranklinResponded on 18 November 2024

   Thank you for the wonderful review, Katherine! We're thrilled to hear that you had a great experience at Granite City Brewery after your volleyball tournament. Outstanding service and great food are what we strive for, and we're delighted you enjoyed both. We look forward to welcoming you back for another fantastic visit soon! Cheers!
   

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10. B

    Bruce

    Nashville

    21 reviews

    vip
    3.0

    21 reviews

    Dined on 20 October 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 3

    Overall rating has gone down! Food quality - ie: Prime Rib quality has gone down compared with previous visits. Fewer vegitable & dessert choices. Service was Great!!
    

    Granite City Food & Brewery - FranklinResponded on 21 October 2024

    Hi Bruce, Thank you for your feedback about your recent visit to Granite City Brewery. We’re glad to hear you enjoyed the service but are sorry to learn that the quality of the Prime Rib and the variety of vegetable and dessert choices did not meet your expectations this time. We value your input and will share your comments with our kitchen team to help us improve. We hope to welcome you back soon for an enhanced experience that reflects the quality we strive for. Thank you for sharing your thoughts!
    

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