Griddle Bar & Meat House

Review summary

1. D

   Duncan

   Cambridge

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Attentive start but then, orders food and drink, waited 10 minutes for drink to be told they didn’t have one of the premixed cocktails, waited another 10 mins and then we weee told they had run out of fillet steak, new order placed and all drink arrived at the same time. Bread starter was okay . Food came steak cooked under what was ordered but that is subjective medium rare was rare etc, cold not even tepid. Green beans were very undercooked but tasted nice although almost raw. Little gem lettuce was only 1 half again taste was good but very cold and for £5 very miserly portion. We gave up and took steak home for dogs. We decided not to take on the complaint to management as it would have ruined our evening further. Asked for bill and it arrived £200, we questioned it as we had not had the food on it only, to the amazement of the waitress, to find she hadn’t cleared the previous customers bill, (surely it looked wrong to her , poor on her part) paid and left having given the gentleman on the next table our left over bottle of sparkling water as they had run out of it. It’s poor ordering to run out of steak but it’s atrocious to run out of a simple water that you can get everywhere and good practice is to go get even if you don’t sell it on . Look after your customers. Overall it was a very poor experience and we will sadly not return, it was “date night” and we were looking forward to a good meal. 48 people 1 toilet and not disabled friendly and upstairs, poor
   

   Griddle Bar & Meat HouseResponded 2 days ago

   Thank you for sharing your feedback. We’re deeply sorry to hear about your disappointing experience, especially on what should have been a special date night. Please accept our sincerest apologies for the delays, lack of availability, and the issues with your food and overall service. Running out of key menu items, including water, is unacceptable, and we will review our stock management to ensure this doesn’t happen again. The mix-up with the bill and the cold food further let you down, and we understand how frustrating this must have been. Your comments about accessibility and facilities have been noted, and we’ll work on improvements where possible. We’d truly appreciate the chance to regain your trust and show you a much better experience. Please don’t hesitate to reach out directly.
   

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2. R

   Rachel

   Cambridge

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Table wasn't ready when we arrived on time for our booking. Food tasted great but expensive when sides are charged additionally. Waiting staff did not know where beef came from but did come back to tell us. Also did not know which burger was well done when served. "Chef didn't tell me." Cold upstairs sat next to a window and near draughty fireplace. Great bottle of red wine.
   

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   Griddle Bar & Meat HouseResponded today

   Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed the food and the bottle of red wine, but we’re sorry that other aspects of your visit didn’t meet expectations. We apologise for the delay in having your table ready and the confusion regarding your order. We'll work with our team to ensure they’re better prepared with details about dishes and serving preferences in the future. We also take your comments about seating conditions seriously and will look into ways to improve comfort in those areas. We greatly value your input and would love the opportunity to welcome you back for a more enjoyable experience. Please don’t hesitate to reach out to us directly if there’s anything we can do to make your next visit special.
   

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3. OT

   OpenTable Diner

   Cambridge

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   When we arrived at the establishment we were asked three times for the name made when booking. We were lead upstairs and placed on a table for 4. There were two of us. We weren’t given menus when we first sat down and the area was cold. The waitress finally gave us menus and left us to decide what we wanted to order. When she came over she answered our questions regarding the different steak choices. She was helpful. We order the bread selection to start. What a mistake. The bread was given without side plates or a knife, in the end I used my steak knife. The server left without asking about side plates, however another waitress must have seen my quizzical face. The bread was advertised as focaccia, sourdough and white bread. Not sure where the focaccia was, the sourdough was dry as though it had been on the side all day, the white bread was the only nice bread of the appetiser. The steak arrived whilst we were still eating the bread selection. The plates from the appetiser were not removed from the table, and remained there until the end of the meal. I was disappointed with the side of broccoli, which had a sauce not mentioned on the menu, and was hard. No member of staff asked during the meal if we were ok and if everything was ok. Not sure if I would return.
   

   Griddle Bar & Meat HouseResponded 2 days ago

   Thank you for your feedback. We sincerely apologise for the shortcomings during your visit. From the confusion at arrival to the delay in providing menus and the cold seating area, we regret not making you feel more welcome. We’re sorry the bread selection didn’t meet expectations and for the lack of side plates and proper timing with your main course. The issues with the broccoli and absence of staff checks during your meal are unacceptable, and we’ll address this with our team immediately. We’d love to make it up to you and show you the experience you deserve. Please contact us directly so we can personally ensure your next visit is much better. Thank you for helping us improve.
   

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4. D

   Dave

   Norfolk/Suffolk

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We were very excited to try this place but unfortunately the experience was rather underwhelming. We like to think they were having an off day so would consider returning at some point. We were told the stew would take 25mins as it would need to be prepared from scratch, we found this a strange thing to say when, well it’s stew, and the stew was so salty it wasn’t pleasant, and the waitress said she would inform the kitchen. My ribeye was very good my sons flat iron was laced in far to much garlic which was unexpected and he couldn’t eat it. Unfortunately Very very expensive underwhelming Experience I’m afraid to say Ely has so many fantastic places to eat but this one doesn’t even make the top 10 😢
   

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   Griddle Bar & Meat HouseResponded 2 days ago

   Thank you for sharing your feedback. I’m very sorry to hear your experience was underwhelming, especially as we aim to provide exceptional food and service. We’ve recently introduced new menu items and welcomed a new kitchen team. While these changes are exciting, they don’t excuse your concerns about the stew and flat iron steak, and we’ll fine-tune our service and preparation based on your comments. It’s great to hear you enjoyed the ribeye, but I understand this didn’t outweigh the disappointments. We’d love the opportunity to welcome you back and provide the experience you deserve. Please feel free to contact me at Jay General Manager to discuss further or arrange another visit. Best regards, Jay Toms General Manager
   

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5. T

   Thomas

   Cambridge

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, good service, comfortable and enjoyable atmosphere
   

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6. C

   Chloe

   London

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful breakfast, our first time there and it won’t be the last. zoe was attentive and friendly and the food was delicious. Excellent value as part of the breakfast club!
   

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7. H

   Hayley

   Yorkshire

   6 reviews

   5.0

   6 reviews

   Dined on 9 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the Barette Steak and it was cooked to perfection and beautifully seasoned. I had the chunky chips on the side, and my friend the mash with truffle which was delicious. Service was spot on as was the general ambiance. The only thing was the portions where on the smaller side - but taste value 100%
   

   Griddle Bar & Meat HouseResponded on 10 January 2025

   Hayley! Thank you for your review, We value feedback to improve our service and menu, I do hope we see you again soon! Jay, General Manager
   

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8. R

   Roxanne

   Cambridge

   1 review

   5.0

   1 review

   Dined on 7 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great service. Really enjoyed the meal, the service was excellent. Will be going again
   

   Griddle Bar & Meat HouseResponded on 10 January 2025

   Thank you for visiting us at Griddle Bar and Meathouse! We look forward to welcoming you again. Jay Toms General Manager
   

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9. E

   Emily

   VIP

   London

   1 review

   5.0

   1 review

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic meal! They made a great effort for my brother's birthday. Our table for 8 was in a semi-private area upstairs which was lovely. Food and service were great!
   

   Griddle Bar & Meat HouseResponded on 10 January 2025

   Thank you for your review Emily! We take pride in our larger bookings and want to ensure we make every occasion as special as we can! We look forward to welcoming you again soon. Jay Toms General Manager
   

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10. AT

    AndrewT

    London

    5 reviews

    3.0

    5 reviews

    Dined on 3 January 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Disappointed as had been recommended. They made an error on our order, and the manager seemed unwilling to accept any responsibility. There was no offer to correct the order or deduct meal. Errors happen, but how they are dealt with is important.
    

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