Grill on 21

Review summary

1. E

   Ezra

   Los Angeles

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Overall dissatisfied with the Christmas Buffet. The though there were no oysters as promised due to a recall, which I can understand, but thats a big draw and justifies the price. We did come near the end, but a lot of the food seemed to be singed from being in the warming trays too long. For the price, the food should have been made in smaller quantities and replaced frequently to remain fresh. The staff was courteous but inattentive to keeping our waters refilled which was frustrating, especially when we are serving ourselves for everything else. Overall, I’d be satisfied if this had been $65-75 dollars but at $125 plus random 3.75% hotel surcharge, tax and tip for a server that did pretty much nothing was underwhelming. I’m sure the restaurant is lovely during regular service, but was unimpressed with the Christmas Buffet.
   

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2. J

   Jacqueline

   VIP

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   How did Grill 21 stay under my radar? So glad my wife found it when doing a Google search for Christmas/Holiday meal for December 25. It ticked all the boxes and we will return.
   

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3. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Christmas Buffet - Two Thumbs Down Food was terrible Warm salad, beef and ham over cooked - sides no flavor Spent $400 with drinks and feel like I literally got robbed
   

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4. K

   Karla

   VIP

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful and festive Christmas dinner. Steaks were fantastic. Drinks fun and festive.
   

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5. E

   Elizabeth

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grillon21 never disappoints! A bonus during December are the beautiful holiday decorations!
   

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6. C

   Cindy

   VIP

   Indiana

   28 reviews

   4.0

   28 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food and service were great. Disappointed we reserved a booth but they did not have one when we arrived. Ended up in bar seating that was less than ideal for a steak dinner.
   

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7. E

   Elaine

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After seeing the movie Wicked, I wanted to treat my granddaughter from college & her friend, as well as my 13 year old granddaughter & my son to dinner. Love visiting downtown restaurants & found Grill 21 on the Open Table app. Decided to book a reservation after the movie. Arrived about 15 minutes earlier than reservation time, but was seated immediately. The 5 of us were seated in a nice booth. Our server April was exceptionally courteous & respectful. The food was brought out in a timely manner & we all enjoyed our meal with no complaints. First time there, will definitely visit again. Thank you!
   

   Grill on 21Responded on 3 December 2024

   Dear Elaine, We are so pleased to learn you had such an enjoyable dining experience at Grill on 21. Thank you for taking the time to let others know. Hoping to have the pleasure of serving you again soon. Best regards, Jose and The Grill on 21 Team
   

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8. C

   Chantal

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   First thing first. 1. My mother and I arrived at our scheduled reservation time and were told by a very unfriendly (meaning she was very stern looking) pale hostess. Not what you expect to be greeted with when arrive. 2. Then we were told we would have to wait 20 minutes until we are to be seated, but it came quickly thanks to Anastasia (she was very helpful and friendly) like a person who works in hospitality should be. 3. The food was subpar to be honest and to say the least, from the over cooked macaroni (the noodles were way too soft) you didn’t even have to chew it, it was so soft! The mash potatoes were extremely runny, not thick like mash potatoes should be. The meat carver server, you could truly tell he did not want to be there. Very stark looking, but also the way he cut the Turkey and ham was crass and he just took his gloved hand (at least) and just picked up the cuts of meat and flopped it on your plate, or at least mines and the stuffing was disgusting! I mean stove top would have been 100 times better. 4. Lastly they tried to make us pay for complimentary drinks (due to being told we had to wait, when we first arrived) but, when I asked, they did kindly remove them, but they should not have added them to begin with. To sum this up for $125 per person, this truly and honestly was not worth it at all so dissapointed with this “Thanksgiving meal” NEVER EVER AGAIN!!!!
   

   Grill on 21Responded on 3 December 2024

   Dear Chantal, Please accept our most sincere apologies for offering you such an undesirable dining experience. Your comments are very important to us and they have been shared with management for review. Please know that this is not how we want our guests to feel when they dine with us and we are sorry for the inconvenience we may have caused you. Sincerely, Jose and The Grill on 21 Team
   

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9. S

   Sanford

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent Thanksgiving buffet with perfect juicy turkey and amazing seafood bar
   

   Grill on 21Responded on 3 December 2024

   Dear Sanford, Thank you for spending your Thanksgiving with us and for taking the time to let others know it was an enjoyable dining experience. Please join us again soon. Best regards, Jose and The Grill on 21 Team
   

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10. G

    Gail

    VIP

    Grand Rapids

    12 reviews

    4.0

    12 reviews

    Dined on 24 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    The food was tasty, but my steak and asparagus were both room temperature. The service was professional and friendly, but not as quick as I expected in a restaurant with those price points. They had live jazz in the adjoining lounge area, which was nice. The Limencello Mascarpone was amazing!
    

    Grill on 21Responded on 3 December 2024

    Dear Gail, Thank you for being our guest and for your feedback. We are so sorry we offered you a less than stellar dining experience. Your comments have been shared with management for review. Please accept our apologies for any inconvenience you may have experienced. Sincerely, Jose and The Grill on 21 Team
    

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