Hackney's on Lake

Review summary

1. G

   Gary

   VIP

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Was very excited to go there. The waitress was lovely. They did not have hamburger buns. Was quite surprised a hamburger place was out of buns. They had some excuse for why they did not have buns. How difficult would it be to run down to the local jewel and grab every bun they had. The place is in this disrepair. Overhead fixture was dangling from the ceiling as well as the fan. Food was average.  Was so disappointed and sadly would never go back. I never give bad reviews. This is a 1st.
   

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2. S

   Susan

   VIP

   Greater Boston

   26 reviews

   4.0

   26 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The hamburger appears to be a little smaller than it used to be. I guess that’s called inflation.
   

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3. C

   Charlene

   Chicago

   72 reviews

   5.0

   72 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Four of us dined here last night. Starters included their specialty fried onion that we could not stop eating until every morsel was gone. Also had the hearty clam chowder soup. salmon special was tasty and prepared perfectly with a mild soy ginger glaze served with red skin potatoes that were a bit bland. The burgers were also prepared perfect and tasted great. We tried two desserts, carrot cake with walnut cream cheese frosting and a double chocolate mousse with whipped cream, both fantastic
   

   Hackney's on LakeResponded 7 days ago

   We’re so glad you enjoyed the Salmon Special—it sounds like that soy ginger glaze really hit the spot! The burgers and desserts seem to have been a hit too, especially the carrot cake and double chocolate mousse, which are always fan favorites. We’re thrilled they lived up to expectations. Hope to see you back soon for more deliciousness!
   

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4. A

   Alison

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious! Great atmosphere! We always enjoy coming here, and will continue to do so, as well as recommend it to friends and family.
   

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5. W

   Wayne

   VIP

   Las Vegas

   45 reviews

   5.0

   45 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the food & service were great. I look forward to coming back.
   

   Hackney's on LakeResponded 7 days ago

   Thanks so much Wayne for the kind words! We’re thrilled to hear you enjoyed the food and service. We can’t wait to have you back next time!
   

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6. S

   Susan

   VIP

   Chicago

   57 reviews

   2.0

   57 reviews

   Dined on 18 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We have always enjoyed Hackney’s and come back often. Our group of four was sat right away. Though it took half an hour before we were able to nicely flag down a waitress. She offered to take our drink order and to send our waitress over. The same waitress brought our drinks back and we told her we had not had a visit from our actual server yet! It was 45 minutes before our waitress appeared. Never an apology or explanation as to why she had not acknowledged us. We placed our order and food came out quickly. It was delicious as always. Though our waitress never came back to ask us how everything was or if we would like to have another drink. When we were ready to leave, we had to ask for our check. This was the worst service we have received in the last year at a restaurant. There was nobody at the front hostess desk to mention this to when we left. The food was very good, but the service from our actual server was not what we expect from Hackney’s. Our server never introduced herself to us though her name started with “L” and she had black curly hair and glasses.
   

   Hackney's on LakeResponded on 28 January 2025

   Thank you Susan for sharing about your recent visit. We’re so glad you liked the food, but we’re really sorry to hear about the slow service—it’s definitely not up to our usual standard. We’ll be sure to talk to the team and make sure this doesn’t happen again. We appreciate your support and we look forward to welcoming you back again soon.
   

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7. V

   Victoria

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We found the food, particularly all appetizers and French fries not to be seasoned and lacking flavor.
   

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8. R

   Rick

   VIP

   Chicago

   47 reviews

   5.0

   47 reviews

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and people are always very good. The new huts are really cool but could use a few clear windows to see out of.
   

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9. B

   Barbara

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined on 8 January 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Went for their bison burger. Very disappointed that they no longer serve it.
   

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10. T

    Tom

    VIP

    Chicago

    25 reviews

    5.0

    25 reviews

    Dined on 3 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was very friendly, we wanted some time to talk before ordering food. She got and brought our drink order and checked in periodically until we were ready to order. She continued to check if we needed anything until we were finished. The burgers and grilled cheese were excellent.
    

    Hackney's on LakeResponded on 28 January 2025

    Thanks for the awesome review Tom! I’m so glad to hear you had a great experience and that the food hit the spot. It’s awesome to know our server gave you the time to relax and check in when needed. Hope to see you back soon!
    

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