Hackney's on Lake

Review summary

1. M

   Mary Ann

   Chicago

   44 reviews

   5.0

   44 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A great way to celebrate the holiday season with friends. The GBS Carolers were amazing!
   

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2. E

   Eileen

   VIP

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and food! We had a tight schedule as we were heading to see a holiday play and our server was aware of this and got us in and out on time! Bloody Mary’s and burgers were outstanding too.
   

   Hackney's on LakeResponded 6 days ago

   Thanks so much for the awesome review! We’re so glad we could get you in and out on time for the play, and that you enjoyed the Bloody Marys and burgers. Hope you’ll stop by again soon for another great meal – we’d love to have you back!
   

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3. N

   Norma

   VIP

   Chicago

   23 reviews

   5.0

   23 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the Glenbrook South Chamber Singers roving singers performance. Very worthwhile if you can still see them this season or maybe next year .
   

   Hackney's on LakeResponded 6 days ago

   Thank you for joining us for the Glenbrook South Chamber Singers performance! We absolutely love hosting them and are so glad you enjoyed the experience. Happy Holidays Norma!
   

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4. A

   Anastasia

   New Mexico

   6 reviews

   3.0

   6 reviews

   Dined on 12 December 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was cozy, pleasant but freezing in the restaurant. I realize it was 12 degrees outside but we never took our coats off. We almost left. Most uncomfortable. Ruined our long awaited lunch date.
   

   Hackney's on LakeResponded 6 days ago

   We're truly sorry to hear that the temperature made your lunch uncomfortable. While the heat was on, we understand it wasn’t enough to make you feel cozy, and we completely get how that impacted your experience. We’re actively working on resolving the heating issues, and we hope you’ll give us another chance to make it right next time. Thank you for your patience, and we look forward to welcoming you back soon!
   

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5. K

   Kimberly

   Nashville

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place for a large gathering! Cozy, and super customer service!
   

   Hackney's on LakeResponded 6 days ago

   Thank you so much for the kind words! We’re thrilled to hear you had a great time, enjoyed the food, and that Santa made your visit extra special! We’ll be sure to pass along your compliments to Sarah – she’ll be so happy to hear it. And if you got a photo with Santa, be sure to check our Facebook page to see if it’s posted! We can’t wait to welcome you back again soon.
   

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6. OT

   OpenTable Diner

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Miss the bison burger Fries were under cooked and barely warm
   

   Hackney's on LakeResponded on 7 December 2024

   Thanks for your feedback! We’re sorry to hear you missed the bison burger – we know it was a favorite for some. As for the fries, that’s definitely not up to our usual standard, and we’ll make sure to address it. We really appreciate you letting us know, and look forward to welcoming you back for a more enjoyable experience.
   

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7. B

   Bonnie

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never a bad meal and never a bad experience at Hackney’s on Lake. Our go to place for small or large groups.
   

   Hackney's on LakeResponded on 7 December 2024

   Thank you Bonnie so much for the kind words! We’re thrilled to hear that Hackney’s on Lake is your go-to spot for both small and large groups. It’s always great to know we’re providing a consistent and enjoyable experience. We can’t wait to welcome you back next time!
   

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8. T

   Terry

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on 4 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Hackneys on Lake has definitely changed. The food is just ok and no more specials on drinks for happy hour and only a few special appetizers that must be consumed at the bar. We have come here for the holidays for many years but will not return next year. And by the small number of patrons in the restaurant, I think many people have made the same choice. Our server was excellent though!
   

   Hackney's on LakeResponded on 7 December 2024

   Thank you for sharing your recent experience Terry, and we’re sorry for any confusion regarding our Happy Hour. Just to clarify since our Happy Hour is new, we do have $2 off all bar drinks during Happy Hour, along with rotating appetizer specials available at the direct bar and high top tables next to the bar. We understand if this wasn’t what you expected, and we truly appreciate your loyalty over the years. We're glad to hear your server took great care of you and will pass that compliment on to her as well. Thank you again for reaching out Terry and we hope you'll reconsider visiting us again in the future.
   

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9. J

   Jason

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place! Legendary hamburgers and lots if character!
   

   Hackney's on LakeResponded on 3 December 2024

   Thank you so much Jason! We’re proud to have been serving up legendary hamburgers for 85 years, and we’re thrilled you enjoy the character of the place. See you again soon.
   

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10. L

    Laura

    VIP

    Chicago

    35 reviews

    5.0

    35 reviews

    Dined on 1 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I love going to Hackney’s. Cozy place, great food, festive this time of year
    

    Hackney's on LakeResponded on 3 December 2024

    Thank you for the kind words Laura! We’re so glad you enjoy the cozy vibe and festive atmosphere. Make sure to come back when the Glenbrook South Chamber Singers are performing, they really bring the holiday cheer!
    

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