Hackney's on Lake

Review summary

1. M

   Margaret

   Chicago15 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nice time however we were seated right by the wait station so it was noisy very noisy!
   

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2. B

   Barbara

   Chicago7 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Overall the experience was good. Service was great! Food okay.
   

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3. DL

   DennisL VIP

   Chicago1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, Hackneys is THE place to celebrate St. Patrick’s Day! We had a great dinner, the reception staff and our waiter were excellent and we loved the atmosphere. A staple in our family for many years.
   

   Hackney's on LakeResponded 1 day ago

   Thank you so much for your kind words! We're honored to be a part of your St. Patrick’s Day tradition and your family celebrations over the years. We’ll be sure to pass along your compliments to our staff—they’ll be thrilled to hear it! Looking forward to welcoming you back again soon. Sláinte!
   

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4. E

   Erin VIP

   Orlando3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fun night celebrating St Patricks Day! It was very busy, but the service was great and our food came out quickly. The corned beef dinner and hamburgers were delicious!
   

   Hackney's on LakeResponded 1 day ago

   Thank you for celebrating St. Patrick’s Day with us Erin! We’re so happy to hear you had a great time and enjoyed your meal. It was definitely a busy night, so we’re thrilled that our team took good care of you. Hope to see you again soon!
   

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5. OT

   OpenTable Diner VIP

   Chicago6 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Server wasn’t overly friendly. Didn’t offer anything for my kids, drink wise, etc. They had NO options for kids, it was so strange! Hackney burger was truly a burger patty in-between two giant pieces of rye bread. Lettuce, small tom, onion on the side. For $19?! Rueben rolls were cold. Food was not good for the price. We asked for two slices of pie to go, and the server didn’t seem happy. We normally love it here but for St Patty’s weekend, major disappointment! We did love the bag pipers though, that was amazing!
   

   Hackney's on LakeResponded 1 day ago

   We appreciate your feedback and are sorry to hear your experience wasn’t what you expected—especially on such a special weekend. We always want our guests to feel welcome, so if you’re open to sharing more about your server, we’d love to look into it. That said, we’re glad you enjoyed the bagpipers! We truly value you as a longtime guest and hope to make your next visit a great one.
   

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6. P

   Phil

   Chicago1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Taking into account that St. Patrick’s Day weekend is a busy time at Hackney’s there is NO excuse why waited over an hour for any food. While we were waiting, we saw other tables that were seated AFTER us get what appeared to be the exact same food we ordered. When our appetizer finally arrived, we expressed our displeasure with the service and the “manager” immediately offered to comp our meal. It was an unfortunate experience at one of our favorite restaurants.
   

   Hackney's on LakeResponded 1 day ago

   We’re really sorry to hear about the wait and how frustrating it was for you, Phil. We know it’s no excuse, even on a busy weekend, and we appreciate your patience. We’re glad the team tried to make it right, but we know it wasn’t the experience you were expecting. We truly value you as a guest and we’ll make sure to do better next time.
   

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7. K

   Kerin O’Rourke VIP

   Indiana8 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great waitress and fun atmospheres with bag pipes
   

   Hackney's on LakeResponded 1 day ago

   Thank you for the kind words Kerin! We’re so glad you enjoyed the atmosphere and your experience with our waitress. The bagpipers are always a fun touch! Hope to see you again soon!
   

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8. M

   Mike

   Chicago1 review

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great food was great Shannon rovers showed up and played
   

   Hackney's on LakeResponded 4 days ago

   Sounds like a perfect night! We're so glad you enjoyed the food, service, and the Shannon Rovers surprise visit—nothing beats that energy! Hope to see you again soon!
   

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9. S

   Sean VIP

   Chicago6 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Hackney’s! Always an awesome experience and great food no matter the season.
   

   Hackney's on LakeResponded 4 days ago

   Thank you! We love being your go-to spot year-round!
   

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10. J

    Jay

    Chicago11 reviews

    5.0

    Dined on 6 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Been coming to this restaurant for over 62 years! It hasn't just remained the same it has gotten better as the menu has expanded. Love the burgers and the onion loaf is to die for!
    

    Hackney's on LakeResponded 4 days ago

    Wow—62 years! That truly means so much to us! We’re grateful to have you as part of our story and appreciate your continued support and love for our Hackneyburger and Onion Loaf.
    

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