Hackney's on Lake

Review summary

1. K

   Karyn

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great experience !! The nostalgia and ambience are a real highlight
   

   Is this helpful?

   Report
2. R

   Randall

   Chicago

   50 reviews

   vip
   4.0

   50 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   It was a very busy night. Overall good not great!
   

   Hackney's on LakeResponded 5 days ago

   Thanks for your feedback Randall! We’re glad it was a good experience overall. If you have a moment, we’d love to hear more about how we could’ve made it even better. Your thoughts mean a lot to us!
   

   Is this helpful?

   Report
3. D

   DEBORAH

   Chicago

   43 reviews

   vip
   4.0

   43 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Unfortunately service was a bit slow due to what looked like 1 wait person for the area. Noise level got a bit energetic. Food is always good.
   

   Hackney's on LakeResponded 5 days ago

   Thank you for letting us know about your recent experience with us. We’re sorry to hear the service was slower than expected and that the noise was a bit much. We’ll definitely take this into consideration to improve the experience. We’re glad you enjoyed the food, though, and we hope to see you again soon!
   

   Is this helpful?

   Report
4. K

   Kathy

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was all fried and not tasty. Ambiance fine. Disappointing overall. First server great but transitioned to another person who needed several reminders for additional drink
   

   Hackney's on LakeResponded 5 days ago

   Thanks for sharing your thoughts with us. We’re sorry to hear the food wasn’t up to your expectations and that the service fell off after the transition.We’re glad you enjoyed the ambiance, though, and hope we can make it up to you on your next visit!
   

   Is this helpful?

   Report
5. S

   Sandy

   Chicago

   1 review

   4.0

   1 review

   Dined on 8 November 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Excellent food, abandoned by waitress after receiving our meal. Delightful ambience, seated by very loud table. Cost $15-$25. I will go back.
   

   Is this helpful?

   Report
6. L

   Lee

   Chicago

   1 review

   1.0

   1 review

   Dined on 2 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were there on time for our reservations. They sat us down. We waited close to 10 minutes and not one person ever came up to bring us water or acknowledge that we were there and the receptionist had an attitude of a fly. I will never go to that Hackney restaurant again.
   

   Hackney's on LakeResponded on 8 November 2024

   I’m really sorry to hear about your experience, and I sincerely apologize for the lack of service you received. That’s not the standard we strive for, and I can understand your frustration. We’ll definitely address this with the team to ensure it doesn’t happen again. I hope you’ll consider giving us another chance in the future. Thank you again for taking the time to share this.
   

   Is this helpful?

   Report
7. C

   Cynthia

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined on 27 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   My husband and I go to Hackney's specifically for the French fried shrimp and the Fried Onions. Both are excellent. We were disappointed today because the red cocktail sauce which is usually quite good tasted like watered down ketchup. But this won't stop us from going back!!
   

   Hackney's on LakeResponded on 8 November 2024

   Thank you for the feedback! We’re so glad you and your husband enjoy the French fried shrimp and fried onions. We’re sorry to hear about the cocktail sauce this time and will definitely look into it.
   

   Is this helpful?

   Report
8. A

   Arianna

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Classic experience! Had a great date night out! Recommend!
   

   Hackney's on LakeResponded on 8 November 2024

   Thank you Arianna! We're so glad to hear you had a great date night. We appreciate the recommendation and can’t wait to welcome you back for another classic experience!
   

   Is this helpful?

   Report
9. L

   Lynn

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My 91 year old morher loves going there because they have. 4 ounce burger that is perfect for her. The two wsitresses in the back room are fabulous. They take such good cate of everyone.
   

   Hackney's on LakeResponded on 8 November 2024

   Thank you so much for the kind words! We're thrilled to hear your mom enjoys the 4-ounce burger, and we’ll be sure to pass along your compliments to the waitresses in your room that day. It’s always our goal to make everyone feel at home. We look forward to seeing you both again soon!
   

   Is this helpful?

   Report
10. P

    Patrick

    Chicago

    10 reviews

    5.0

    10 reviews

    Dined on 24 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a great dinner out with the family! Love the burger and onion rings. Our server Shanon couldn’t have been nicer! Look forward to coming back.
    

    Is this helpful?

    Report