Hakkasan - Fontainebleau Miami Beach

Review summary

1. S

   Sandy VIP

   Chicago33 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Ambience was nice for a romantic dinner but could dine with anyone. My honey sea bass was excellent. We also ordered a side of asparagus which was great. Drinks were served in tall glasses and delicious!
   

   Hakkasan - Fontainebleau Miami BeachResponded 2 days ago

   Dear Sandy, Thank you for taking the time to share your feedback. We're sorry to hear that the service did not meet your expectations, we will be addressing your feedback with our team to ensure we provide the attentive and thorough service our guests deserve. We hope you'll give us another opportunity to provide you with an outstanding dining experience next time. Best regards Natalie Guest experience team
   

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2. OT

   OpenTable Diner VIP

   New York City10 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   I had fined at their restaurant in London which was fabulous and expected a similar experience. Unfortunately, the noise level was unbearable. The food was mediocre at best. Not the dining experience of expected!
   

   Hakkasan - Fontainebleau Miami BeachResponded 1 day ago

   Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet your expectations, particularly regarding the noise level and food quality. Your comments are valuable to us, and we will share them with our team to ensure improvements are made. We appreciate your visit and hope to provide a better dining experience in the future. Sincerely, Guest Experience Team Hakkasan – Fontainebleau Miami Beach
   

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3. OT

   OpenTable Diner

   Fort Lauderdale1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Find was amazing. A bit pricey but the fact that the food was amazing made up for it. What I did not apt was the waiter telling us we had to leave cause they needed the table. It was 1 hour and 53 minutes. I understand that there are other reservations but had he given us out last 10-15 minutes to finish out conversation, our dinner would have been amazing
   

   Hakkasan - Fontainebleau Miami BeachResponded 3 days ago

   Thank you for sharing your experience with us. We’re thrilled to hear that you found the food amazing, as we strive to deliver unforgettable dining moments. We also appreciate your understanding of reservation policies but truly regret that your experience was impacted by how the situation was handled. Your feedback is incredibly valuable, and we will ensure to address this with our team to improve how we communicate and accommodate guests in the future. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable dining experience next time Best regards, Jane Guest experience team
   

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4. BI

   BrookI VIP

   Nashville2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We’ve visited this restaurant at least five times and this will be our last. Terrible service. We have never asked to see a manager when dining out and we did on this occasion. One never came. Spend your time and money anywhere else.
   

   Hakkasan - Fontainebleau Miami BeachResponded 3 days ago

   Dear Brookl, "Thank you for being a loyal guest and for sharing your honest experience with us. We’re deeply sorry to hear that your most recent visit fell so far below the standards you’ve come to expect. The lack of attentive service and the unavailability of a manager are absolutely not the kind of experience we strive to provide, and we regret that this situation caused such frustration. Your feedback is invaluable, and we will be addressing this internally to ensure improvements are made. We hope you might consider giving us another chance to provide you with the exceptional service you deserve Best regards, Jane Guest experience team
   

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5. A

   Alyssa VIP

   Greater Boston2 reviews

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance and the food was absolutely incredible. Wish I lived closer, I would go all the time.
   

   Hakkasan - Fontainebleau Miami BeachResponded 7 days ago

   Dear Alyssa, Thank you for your kind words! We’re thrilled to hear you enjoyed the ambiance and found the food incredible. We wish you lived closer too – but we’d love to welcome you back whenever you’re in the area! Best regards, Andy Fontainebleau Experience Team
   

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6. OT

   OpenTable Diner

   Jacksonville17 reviews

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Nice meal, food was well prepared, menu is interesting. Tables were crowded. Prices were exhorbitant, especially considering the available dishes.
   

   Hakkasan - Fontainebleau Miami BeachResponded 7 days ago

   Thank you for sharing your feedback. We’re glad to hear that you enjoyed the meal and found the food well prepared. We also appreciate your comments on the menu. We apologize if you felt the tables were crowded and that the pricing didn’t meet your expectations. We strive to provide great value and your input is important as we continue to improve. We hope to welcome you back for a better experience in the future. Best regards, Andy Fontainebleau Experience Team
   

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7. N

   Nina VIP

   Detroit26 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very good. We both enjoyed our entrees of spicy scallops edemame and the black pepper filet mignon. Had side dish of Ginger pak choi and duck roll appetizer also very good. Selections of wines and liquors is outstanding. I definitely would recommend the restaurant and would like to dine here again with a larger group than 2 persons to try the prix fare menu selections for larger group dining of 4 people.
   

   Hakkasan - Fontainebleau Miami BeachResponded on 28 February 2025

   Hello Nina! Thank you so much for your wonderful review! 🌟 We are thrilled to hear that you found our food amazing and that you're already planning to come back. Your kind words mean the world to us, and we can't wait to welcome you back for another delicious meal. See you soon! Best regards, Jane Guest experience team
   

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8. J

   Jean-Claude

   Hungary3 reviews

   3.0

   Dined on 26 February 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   Great food, nice service but horrible music and the place is very very loud
   

   Hakkasan - Fontainebleau Miami BeachResponded on 27 February 2025

   Dear Jean-Claude, Thank you for your feedback. We are delighted that you enjoyed the food and service, but we regret that the noise level affected your experience. We appreciate your insight and will share your comments with our team as we continuously work to improve our service standards. We hope to welcome you back for a more enjoyable visit in the future. Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

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9. D

   Donna

   Surrey4 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal. My husband is coeliac and has to eat Gluten free food. They had a separate GF menu which was brilliant. I would go back.
   

   Hakkasan - Fontainebleau Miami BeachResponded on 27 February 2025

   Dear Donna, Thank you for your wonderful review! We are delighted to hear that you and your husband had a great dining experience and that our gluten-free menu met your needs. Providing an exceptional experience for all our guests is very important to us. We appreciate your kind words and look forward to welcoming you back again soon. Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

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10. SS

    StaceyS

    West Palm Beach8 reviews

    5.0

    Dined on 22 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing! Outstanding! Delish! Everything we wanted it to be
    

    Hakkasan - Fontainebleau Miami BeachResponded 6 days ago

    Dear StaceyS Thank you so much for your enthusiastic review! We're thrilled to hear that your stay was amazing and everything you wanted it to be. Your kind words mean a lot to us, and we can't wait to welcome you back to the Fontainebleau Miami Beach for another outstanding experience! Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
    

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