Hanoi Social By 9E

Review summary

1. r

   rhiannonb111

   Manchester9 reviews

   4.0

   Dined on 27 April 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was brilliant. When we arrived we were told that our booking wasn’t on the system (we’ve been told this before at 9 elephants as well). As this was a birthday meal and 6 of us were attending it is worrying to think if the restaurant was full what we would have done as we had bars booked as well so wouldn’t have been able to wait around. The food was lovely but most of the drinks were unavailable. Perhaps with the booking system not working the stock take wasn’t done properly. We would come back again but probably not if we had other things booked just incase our booking wasn’t recorded,
   

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2. VT

   ViktoriaT

   Cheshire1 review

   5.0

   Dined on 30 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, service lovely, atmosphere great
   

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3. OT

   OpenTable Diner

   Cheshire1 review

   5.0

   Dined on 2 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfectly quaint little restaurant found by mistake, very glad we did. Amazing food & drinks, attentive & friendly staff. Beautiful location on the old walls, very intimate playing great music you wouldn’t hear in other restaurants. 5* would definitely recommend.
   

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4. SO

   SteveO

   Cheshire2 reviews

   4.0

   Dined on 29 February 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was really tasty and the service was good. It was very quiet, at first we were the only table occupied.
   

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5. PL

   PhillL

   West Wales3 reviews

   3.0

   Dined on 17 February 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food very good but lack of chopsticks was poor but the worst thing was the state of the toilets - absolutely filthy which is basic for a food establishment- it’s not difficult to clean a loo, sink, tidy up the tissues and dust - cobwebs had been there for quite some time. Really let the rest of the experience down.
   

   Hanoi Social By 9EResponded on 18 February 2024

   Dear diner, We sincerely apologize for the disappointing experience you had. Maintaining cleanliness is a top priority for us, and we're truly sorry that this fell short of your expectations. It's worth noting that there are 3 toilets located downstairs, which are shared among the other establishments within Rufus Court. We ensure our toilets are kept tidy and clean by sending a staff member there, especially during busy shifts. It's possible there may have been confusion regarding which toilet to use. Your feedback is invaluable, and we're committed to addressing these issues to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to provide you with the high standard of service. Respectfully, Culinary Cities Team
   

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6. S

   Smith

   Cheshire1 review

   3.0

   Dined on 14 February 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was lovely but we ended up waiting an hour for our mains which was a bit of a shame, staff were really nice and apologetic.
   

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   Hanoi Social By 9EResponded on 18 February 2024

   Dear diner, We sincerely apologize for the extended wait you experienced for your mains during your visit. While we're glad to hear that you found our food lovely, we understand that the delay was disappointing. Please accept our apologies for any inconvenience caused. On Valentine's Day, we experienced an unexpectedly high volume of diners, and our kitchen was operating at full capacity to keep up. Despite turning off our takeaway service, we still struggled to meet the demand, resulting in longer wait times. Your patience and understanding are greatly appreciated. We're committed to learning from this experience and improving our service in the future. We hope to have the opportunity to welcome you back for a smoother and more enjoyable dining experience. Respectfully, CC Team
   

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7. OT

   OpenTable Diner

   Cheshire1 review

   5.0

   Dined on 14 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and the memories of our trip to Vietnam in October 2023 came flooding back. Staff very friendly and attentive, food is amazing and a good choice of drinks too. We will surely be back for more in the future 🙏🏻
   

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8. CD

   CalD

   Manchester1 review

   5.0

   Dined on 10 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, value and people! Can’t recommend enough :)
   

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9. LB

   LouiseB VIP

   Cheshire2 reviews

   5.0

   Dined on 10 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely lovely. Gorgeous food and great service. Would have liked a slightly bigger portion for main course but otherwise fabulous little place tucked away in city centre.
   

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10. MR

    MatthewR

    Dorset1 review

    5.0

    Dined on 2 February 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic restaurant, incredible food and wonderful service.
    

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