Hard Rock Cafe - Milano

Review summary

1. C

   Cedric

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Comme dans celui de Bruxelles, Paris, New-York, on voulait faire celui de Milan et nous avons etait conquis
   

   Hard Rock Cafe - MilanoResponded 3 days ago

   Cher Cedric, Merci infiniment pour votre commentaire élogieux ! Nous sommes ravis de savoir que vous avez passé un excellent moment chez nous. Vos compliments sont très précieux pour nous et nous motivent à continuer à offrir le meilleur service possible. Nous espérons vous revoir bientôt pour une autre expérience tout aussi agréable ! Cordialement,
   

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2. C

   Charito

   Milan1 review

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect! ambiance and food are good! Service is excelent!
   

   Hard Rock Cafe - MilanoResponded on 26 February 2025

   Hi Charito, thank you for sharing your experience! We sincerely thank you for sharing your experience at Hard Rock Cafe Milan. We hope to have the pleasure of welcoming you again soon.
   

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3. G

   Giulia

   Milan1 review

   3.0

   Dined on 9 February 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Abbiamo preso i miniburger sia con il pollo fritto che con la carne macinata, ma da non riprendere perché troppo alta la carne in entrambi i casi e il bacon invece che essere sottile era spesso e alto. La cheesecake la volevamo prendere, ma non è stato possibile perché era per forza da prendere con la copertura ai lamponi. Prezzi alti e cibo che rinviene.
   

   Hard Rock Cafe - MilanoResponded on 10 February 2025

   Buongiorno Giulia, grazie per la sua recensione. Siamo molto dispiaciuti che la sua visita all'Hard Rock Cafe Milan non abbia soddisfatto le aspettative. Abbiamo già provveduto a condividere quanto accaduto con il team in modo da migliorarci sempre e garantire che ciò non accada nuovamente. Ci auguriamo che ci darà un'altra possibilità per un'autentica esperienza Hard Rock.
   

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4. A

   Adrian

   Milan1 review

   3.0

   Dined on 18 January 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Das essen war top, der service war sehr schlecht. Mussten lange auf bedinung warten, hatte rips und wurde nicht mal zum händeputzen etwas gegeben, die WCs bei den Damen wahren alle nass und unbrauchbar.
   

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   Hard Rock Cafe - MilanoResponded on 20 January 2025

   Dear Adrian, We sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
   

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5. V

   Valeria

   London1 review

   5.0

   Dined on 7 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time with my nice and nephew and was an amazing lunch out. We had fun and service was excellent
   

   Hard Rock Cafe - MilanoResponded on 7 January 2025

   Dear Valeria, thank you for the lovely review. We are very happy that the experience we offered met your expectations and that you appreciated our Team, it is very important to us! Once again, thank you for the comment and we look forward to seeing you soon at our Cafe!
   

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6. F

   Fotini

   Czechia1 review

   5.0

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was perfect and food tasty. The ribs were an excellent choice.
   

   Hard Rock Cafe - MilanoResponded on 5 January 2025

   Ciao Fotini, grazie per aver condiviso la tua esperienza! Ti ringraziamo di cuore per aver condiviso la tua esperienza presso Hard Rock Cafe Milan. Speriamo di avere presto il piacere di accoglierti nuovamente.
   

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7. J

   John

   London1 review

   3.0

   Dined on 30 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Unfortunately food not of the usual international hard rock standards. Burger was tasteless, cheese rather cold and fries were stale and old.
   

   Hard Rock Cafe - MilanoResponded on 2 January 2025

   Dear John, Thank you for taking the time to share your feedback about your recent visit to Hard Rock Cafe Milan. We are very sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to make things right and restore your faith in our restaurant. Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with a much better experience.
   

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8. L

   Lauren VIP

   Las Vegas2 reviews

   1.0

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waiter never even came to my table. We left.
   

   Hard Rock Cafe - MilanoResponded on 27 December 2024

   Dear Lauren, We sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
   

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9. D

   David

   Devon1 review

   1.0

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was shocking. The Leo Messi chicken burger was very over cooked and dry that I sent it back immediately. The chicken fajitas were also over cooked and dry with only 4 wraps per portion. The waiters almost ignored us and we had to go to the bar to ask for the bill. But the drinks were nice. I was in the Lisbon Hard Rock a month before, a far better experience on all fronts.
   

   Hard Rock Cafe - MilanoResponded on 19 December 2024

   Dear David, we sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
   

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10. F

    Fiona

    Milan1 review

    2.0

    Dined on 23 November 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2

    We both ordered the chicken fajitas. The chicken was bland and unseasoned. It was cold (you’d expect sizzling hot) and the peppers and onions were raw. The presentation of the meal also left a lot to be desired. The guacamole was brown and frankly the sides did not look at all appetising. We also ordered a side of fries which came well before the fajitas and were cold. For over 100€ we were really expecting more.
    

    Hard Rock Cafe - MilanoResponded on 25 November 2024

    Dear Fiona, thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience. Your comments are concerning and certainly not reflective of the standards we strive to maintain. We take all feedback seriously, thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future. Best regards!
    

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