Harry's Marylebone

Review summary

1. E

   Eliana

   Hertfordshire

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   I noted that we had a special birthday and would be really grateful if they could add a candle to the dessert we would order. The hostess informed me in the presence of the birthday girl that “they couldn’t possibly add candles to the dessert” as soon as we arrived at the restaurant. In addition the staff had to be constantly reminding to top up our wine glasses. If you want good service avoid.
   

   Harry's MaryleboneResponded 1 day ago

   Dear Eliana, We feel sorry to hear your experience with us was not up to expectation. We hope you will give us another chance in the future and let us treat you with the best experience. All the best, Harry's Team!
   

   1 person found this helpful

2. L

   Lou

   Surrey

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Disappointing and squashed. Eaten there a couple of times but not for about two years. Eggs were cold. Had to ask for lime for the line and soda. No atmosphere. Sitting elbow to elbow with the next table.
   

   1 person found this helpful

3. A

   Amy

   VIP

   New York City

   82 reviews

   5.0

   82 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food excellent. Service awful. Charged my card twice
   

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4. A

   Aroob

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Food was okay but service wasn’t the best and the location is lovely
   

   Harry's MaryleboneResponded 1 day ago

   Dear Aroob, We are glad to hear food was enjoyable and that you love the location. We will work harder to deliver the best service for your future visits. All the best, Harry's Team!
   

   1 person found this helpful

5. A

   Anand

   New York City

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was outstanding the best I had on my london trip
   

   Harry's MaryleboneResponded 1 day ago

   Dear Anand, Thank you for your kind words. We are looking forward to your next visit. All the best, Harry's Team!
   

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6. B

   Berke

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   This is my 5th visit and every time we are exposed to the grumpy and cursed attitude of the man at the welcome desk. He is always rude and always creates problems. He is rude to people before they even enter the restaurant and disregards their pleasure.
   

   1 person found this helpful

7. A

   Antonio

   Essex

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible Experience – Unprofessional and Amateurish! I had one of the worst dining experiences at this restaurant. I ordered a bottle of wine, and after waiting 25 minutes, a staff member finally came over—only to tell me it was out of stock. Why did it take so long to figure that out? We received our menus and specifically asked to wait 10 minutes before getting our food so we could enjoy our lunch at a relaxed pace. However, the pasta arrived just one minute later—completely ignoring our request. Then came the biggest disaster: my black truffle risotto arrived ice cold. I sent it back, expecting a fresh, properly heated dish. Instead, it returned one minute later, now covered in parsley—which was NOT listed as an ingredient on the menu. When I asked the manager, Melissa, why my dish was covered in parsley, she insisted it was in the menu description. Well, guess what? It wasn’t! As an Italian who has lived in the UK for 20 years, I know what proper service and food should look like. Lying to customers and making excuses is the height of unprofessionalism. If you can’t own up to your mistakes, you don’t belong in the hospitality industry. Avoid this place unless you enjoy being treated like an afterthought.
   

   1 person found this helpful

8. s

   shivraj

   London

   2 reviews

   4.0

   2 reviews

   Dined on 9 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The main manager was great, he moved our table when we asked and was very attentive. We were asked if we were Muslim and we’re not, but the way it was asked seemed offensive if I was a Muslim and therefore I do believe staff do require training. Apart from the manager, staff were not attentive which was disappointing otherwise I would have given 5 stars
   

   Harry's MaryleboneResponded on 10 February 2025

   Dear Shivraj, We feel sorry to hear the question from our manager made you feel that way. I am sure that was coming out of respect for every culture, and to give him an understanding on how he could take care of you at the highest standards. Although we will make sure that in the future our staff will address such matter in a more professional way. Hope to have you back soon. All the best, Harry's Marylebone!
   

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9. RH

   RHM1

   London

   4 reviews

   4.0

   4 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great waiter, really good food we had a great table by the window, and thoroughly enjoyed our time there.
   

   Harry's MaryleboneResponded on 10 February 2025

   Dear RHM1, We are glad to hear you have thoroughly enjoyed your experience at Harry's and we hope to have the chance of welcoming you back for a 5 star experience this time. All the best, Harry's Marylebone!
   

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10. S

    Stephanie

    London

    3 reviews

    5.0

    3 reviews

    Dined on 1 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing as always. Lovely little complimentary dessert for our birthday boy
    

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