SUNGOLD

Review summary

1. C

   Callie

   New York City

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The nicest staff ever, coolest environment, yummiest food, best prices, and they gave me a birthday dessert on the house.
   

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2. I

   Ivan

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great Food, Nice Place… Host Was Nice and The Manager On Duty Helped Out
   

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3. A

   Annette

   New York City

   24 reviews

   3.0

   24 reviews

   Dined on 8 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Delicious food although menu is limited. We asked for a comfy booth which was great. The noise level prevents anyone from having a meaningful conversion unless you like yelling. Service was awful. Half our order was served. My soup only arrived after my partner finished theirs - “I thought you were sharing a soup.” I reconfirmed we were not sharing our food. Same issue with the main course. Only my partner got his. Mine was promised to arrive 20-30 minutes after my partner finished their meal. I think I would still be waiting for it!
   

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4. M

   Michelle

   Los Angeles

   13 reviews

   4.0

   13 reviews

   Dined on 14 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Lovely spot in Arlo Williamsburg. Service was very friendly and kind! Menu for dinner was a bit basic. Chicken parm was fine, nothing to write home about. Focaccia was delicious. Overall enjoyable
   

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5. L

   Laura

   Atlanta

   2 reviews

   2.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   terrible slow service. we were sat for 25 minutes before we were greeted. our server visited us only once. almost all of our food came out cold and took forever. We ended up getting our drinks that we ordered first, 30 minutes after our food. the manager was very apologetic about it but only after he saw how upset we were at the service.
   

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6. R

   Ryan

   VIP

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 4

   Usually stellar but couldn’t give a good review this time because menu items were 86’d, waiter forgot to include an item in the order and never even realized, and the food took 25 minutes to come out. I usually love the place but was disappointed this time.
   

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7. M

   Michelle

   New York City

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, friendly staff, our waiter Matt was great
   

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8. H

   Hunter

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great atmosphere. Service was awesome. Matt rocks.
   

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9. D

   DAVID

   New York City

   8 reviews

   2.0

   8 reviews

   Dined on 6 October 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   We both ordered the burger. The menu offers it with "crispy onion" and "deluxe sauce." I asked the waiter if I could have my burger with raw onion instead. (Clearly they had raw onions in the kitchen to make the crispy onions with?) The waiter said he would ask but would i be ok with the crispy onions if it couldn't be done? Confident that it could, I said yes. The burger arrived with crispy onion. Even more problematic was the "deluxe sauce," which the waiter explained (when I asked) was chipotle mayo. That would have been fine, except that the burgers came so doused with this "deluxe" sauce that what could have been a delicious burger was a goopy, disgusting mess. We spent most of our time eating it making sure that sauce didn't drip and stain our clothes. We could have used a beach towel, instead of the single napkin we were given. Yuck. The two stars goes to our delightful and empathetic waiter. We were the only customers in the restaurant (not surprising in retrospect), and even our 25% tip isn't going to be much help paying his Brooklyn rent. Poor guy -- he's an excellent waiter and deserves a job at a far better restaurant than this.
   

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10. J

    Johanna

    VIP

    New York City

    10 reviews

    3.0

    10 reviews

    Dined on 29 September 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 2

    Service was slow and mediocre. Food was ok, nothing special. The overall look of the hotel lobby is nice but definitely has seen better days, with some neglect noticeable like in the area in and around the restrooms.
    

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