Hav & Mar

Review summary

1. D

   Desi

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiters recommendations were phonomenal. Everyone enjoyed starter and meals. The food and drinks were well balanced, unquestionably delicious!! Nice Christmas eve dinner.
   

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2. A

   Aprile

   VIP

   Washington DC

   81 reviews

   3.0

   81 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I initially thought my meal was delish. The tuna tar, the black bass yummy, the coconut rice also good. The problem was the greens. We asked our server and he said they will serve us greens with no pork. Well that was not the case. I have not eaten pork in over 30 years. I have been so sick with a headache and then some. If you don’t eat pork don’t get the greens. Disappointed!!
   

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3. S

   Sarah

   New York City

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Bad service - just not enough attention paid to us - even didn’t refill water quickly and didn’t clean up our table promptly.
   

   Hav & MarResponded 3 days ago

   Dear Sarah, We thank you for being our guest and for sharing your feedback. We aim to impress every guest with our cuisine and service, but it’s evident that we fell short this time. We appreciate your comments and apologize for not delivering the incredible experience we had hoped for. We understand that second chances are a gift, and we sincerely hope that you will consider giving us another opportunity to provide a more consistent and enjoyable experience. Warm regards, The Hav & Mar Team
   

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4. J

   Jill

   VIP

   New York City

   40 reviews

   2.0

   40 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   I have been to this restaurant before and it was great. This time, the service was unpolished and awful, the kitchen screwed up on delivering one of four main courses, the fish was overcooked and once they brought out the missing entree, it was mediocre. Ver disappointing, I know this restaurant can do better, but i can't think of going back right now. Even worse, we were celebrating a special occasion.
   

   Hav & MarResponded 3 days ago

   Dear Jill, Thank you for being our loyal guest. We appreciate your honest feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, excellent service, and a fantastic atmosphere, and we let you down. We are deeply sorry this happened while you celebrated a special occasion; we know how important that is. Your comments are taken seriously and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will give us another chance and allow us to show you our best. With regrets, The Hav & Mar Team
   

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5. S

   Sara

   VIP

   New York City

   59 reviews

   4.0

   59 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great food; solid drinks. Portions on the delicate side, but most flavors worked well. Service was oddly paced. A promised delivery of jam/butter for our bread plate never arrived.
   

   Hav & MarResponded 4 days ago

   Dear Sara, Thank you for sharing your thoughtful feedback. We're so glad you enjoyed the flavors of our dishes and the quality of our drinks, though we hear your note about the portion sizes and pacing of service. We apologize for the missed jam and butter for your bread plate; that's not the standard of care we aim to provide. We appreciate your understanding, and we hope to have the opportunity to welcome you back and provide a flawless dining experience next time! Warmly, The Hav & Mar Team
   

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6. D

   David

   VIP

   New York City

   11 reviews

   4.0

   11 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   This was my first time here. The flavors were amazing. Really loved everything we ordered. The service, however, was not good. After being seated, we waited for at least 10 minutes for someone to come over to the table, and they just offered water. Eventually we stopped someone and asked if we had a waiter. He looked confused and then said he could take our drink order. Then another 10 minutes went by and we asked someone walking by if we had a waiter. A guy showed up and didn't introduce himself and we had to ask him if he was our waiter, because we were confused. He said yes but looked unsure himself. Anyway, he was fine. We never learned his name. He spoke too quietly for us to hear him describe the dishes. All went ok after that but he was not very attentive. We always had to look for him and tell him what we wanted. But again, the food was amazing and I would recommend it so long as you don't expect to get top tier service.
   

   Hav & MarResponded 4 days ago

   Dear David, Thank you for being our guest and for sharing your feedback. We strive to make every visit memorable with unique flavors and outstanding service. We are deeply sorry to have missed the mark during your visit. Although we are thrilled you loved our amazing food, we apologize for the less-than-attentive service. We want all our guests to enjoy every aspect of their time with us, and your input is very helpful. We sincerely hope you will consider giving us another opportunity to provide a more consistent and enjoyable experience. Warmly, The Hav & Mar Team
   

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7. N

   Nick

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was terrific! This restaurant has set the bar high for the rest of our trip and we’re just getting started. Plates are shareable and sized just right. The staff was friendly overall. I loved our waiter telling us he’ll give us a bit of time to enjoy the bread basket before placing our order so we don’t feel rushed. Everything fell in line just right. We got the break basket, havatini 2.0, crab fried rice, and the seasonal mango sorbet. This restaurant falls in my top five favorite restaurants. Will be back and recommend it to anybody who asks me for a NYC restaurant.
   

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   Hav & MarResponded 4 days ago

   Wow, thank you Nick! We're thrilled Hav & Mar has set the bar for your trip, and we’re honored to be one of your top five favorite restaurants (wow!). We’re so glad our team made you feel at home and that the entire experience felt just right. Your kind words and recommendation mean the world to us, and we can’t wait to welcome you back on your next NYC visit. Wishing you a wonderful holiday season. All the best, The Hav & Mar Chelsea Restaurant Team
   

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8. L

   Lee

   VIP

   New York City

   23 reviews

   4.0

   23 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food. Could have done without the warning that we must be done by a certain time when people were late because of traffic and there were empty tables.
   

   Hav & MarResponded on 16 December 2024

   Dear Lee, Thank you for being our guest, and we are so glad you enjoyed the food. We apologize for the disappointment caused by the timing policy. While we strive to accommodate all guests fairly, we could have handled the situation more thoughtfully. Your feedback is important to us, and we appreciate you sharing it. We hope to have the opportunity to make it up to you on your next visit. Have a wonderful holiday season. Warmly, The Hav & Mar Team
   

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9. C

   Christina

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Spectacular food, very cool well designed space and the friendliest most knowledgeable staff. Food is incredible and unique and it was helpful to have a fabulous server who was clearly passionate about the menu and made our dining experience complete. Great spot for family, dates and groups!
   

   Hav & MarResponded on 16 December 2024

   Hi Christina! We're thrilled you enjoyed our spectacular food and unique space, as well as our passionate, knowledgeable team. It's wonderful to hear your server made your experience so memorable. We look forward to welcoming you back the next time you're in the neighborhood—whether with family, a date, or a group. Have a wonderful holiday season. Best Wishes, The Hav & Mar Chelsea Restaurant Team
   

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10. N

    Nora

    Montana

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Unique and delicious flavors, perfectly cooked to perfection. Strongly recommend the octopus a la planche and the crisp trio! Impeccable service and comfortable atmosphere. A must do after a day exploring the city!
    

    Hav & MarResponded on 16 December 2024

    Hi Nora! Thank you for your kind words! We're thrilled you enjoyed our unique flavors and found our dishes perfectly cooked. It's also wonderful to know how much you appreciated our warm hospitality and comfortable atmosphere. Please join us again on your next visit to NYC. Wishing you a wonderful holiday season. All the best, The Hav & Mar Restaurant Team
    

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