Haywire - Plano

Review summary

1. R

   Renee

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food was amazing as usual. We celebrated our anniversary here and the staff made it feel like such a special night. Thank you!
   

   Is this helpful?

   Report
2. A

   Amy

   Dallas

   17 reviews

   4.0

   17 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Brought my stepmother here for her birthday and Sky made sure we had a wonderful experience. The steak salad was good, but the bread pudding they brought her as a surprise was to DIE for! Thank you Haywire for making it a wonderful experience!
   

   Haywire - PlanoResponded today

   Anytime Amy! I am glad we were able to add to the celebration. Thank you for sharing the birthday with us and I will be sure to share this with Skye. Happy Thanksgiving to you and yours! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
3. S

   Sophie

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   If you go to Haywire, order the chicken fried steak as an appetizer, and have them slice it up! Incredible! I ALWAYS order the ribs as my meal there and it never disappoints. AMAZING! My only con is that our food took about 50 minutes to come out. Not a big deal, but something to consider if you arrive hungry or have a pup or kids at home.
   

   Haywire - PlanoResponded 2 days ago

   Hi, thank you for your wonderful review! We're thrilled to hear that you enjoyed our chicken fried steak, ribs, and service. We apologize for the delay in your food, we understand how important timely service is. We appreciate your patience and understanding. We hope to serve you again soon with even more delicious food and exceptional service. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
4. N

   Nicolet

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Every dish we tried was amazing and the service was excellent. We asked to be in a quieter area and were sat on the 2nd floor patio which was a great ambience and bit quieter than being inside. However there were several families with toddlers and infants near us, some of whom were crying and being allowed by their parents to crawl the area freely. We wished the staff would have discouraged that. There was also a table sat immediately behind ours and there was no room behind either of our chairs (backs of our seats were up against eachother). That made it a bit uncomfortable and loud once that table was sat because the louder gentlemen with that group were essentially conversing right in our ears. Overall still worth it but that took it from being an excited 5 stars to a generously rounded up 5 stars due to the food and service.
   

   Haywire - PlanoResponded 2 days ago

   Hello Nicolet, thanks for sharing your experience at Haywire. We're thrilled to hear that you enjoyed our food and service. We always aim to provide a comfortable and enjoyable environment for all our guests. We also appreciate your feedback regarding the noise from the patio and the proximity of the other tables. We're always looking for ways to improve, and your comments will certainly help us do that. We're glad that despite the issues, you still had a positive experience. We hope to see you again soon! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
5. d

   david

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I have eaten at Haywire many times and this was by far the worst customer experience of all my visits. We had pretty much made our decision and meal selection and we hadn’t even been greeted or offered water. Food did not come out together and the additional toppings (crab meat) that was ordered for one of the steaks was missed. Overall I was very disappointed and had apologized to our out of town guest that joined us for dinner.
   

   Haywire - PlanoResponded 1 day ago

   Hi, We're truly sorry to hear about your recent experience at Haywire. It's disappointing to know that we didn't meet your expectations, especially as you've enjoyed many previous visits. We understand how frustrating it can be to not receive the prompt service you deserve, especially when making a dining decision. We'll certainly address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the excellent experience you've come to expect from us. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
6. A

   Andrea

   Washington DC

   27 reviews

   5.0

   27 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went here twice over the weekend. So good as usual. Definitely one of our favorites and we love the kids menu too having lots of options.
   

   Haywire - PlanoResponded 2 days ago

   Hey Andrea, We're thrilled to hear that you enjoyed your visits to Haywire! It's fantastic to know that you and your family found our offerings to your liking. We always strive to offer a variety of options for our kids and we're glad you appreciated it. Thank you for your high ratings and for your continued patronage. We look forward to welcoming you back soon! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
7. D

   David

   Dallas

   383 reviews

   4.0

   383 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Haywire was very busy. We had to wait a while to be seated. Service was a bit slow and food was slow coming out of the kitchen. Food was excellent however.
   

   Haywire - PlanoResponded 2 days ago

   Hi David, We appreciate your feedback and are glad to hear that you enjoyed our food at Haywire. We understand that wait times can be frustrating and we apologize for the delay. We strive to provide efficient service and it's clear we fell short during your visit. We're glad to hear, however, that you found the food to be excellent. We hope to serve you again soon and provide you with a more seamless dining experience. Best, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
8. J

   James

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit, but definitely won’t be the last. Food was absolutely amazing!!!!
   

   Haywire - PlanoResponded 2 days ago

   Thanks for visiting us, James ! We're thrilled to hear that you had an amazing experience with our food at Haywire. It's always a pleasure to serve a guest who takes the time to share their positive feedback. We look forward to welcoming you back for another delightful dining experience. Best, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
9. L

   Lewis

   Dallas

   21 reviews

   vip
   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing. Enjoyed the service as well.
   

   Haywire - PlanoResponded 3 days ago

   Thank you Lewis. We appreciate the nod to our amazing team and menu. We hope you will join us again very soon. Please let me know if I can ever be off assistance. Best, Jamie Johnson HAYWIRE | Managing Partner
   

   Is this helpful?

   Report
10. J

    Jim

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We always have great food and service at Haywire. The meatloaf and potatoes were delicious. The only negative was they seated us on the patio which was very quiet initially but it overlooks the Box Garden and shortly after we arrived a band started playing so loudly we could hardly have a conversation with our friends. Should have asked to be moved-next time we will.
    

    Haywire - PlanoResponded 2 days ago

    Hello, Thank you for your continued support and for taking the time to share your experience at Haywire. We're thrilled to hear that you enjoyed our meatloaf and potatoes and that the service met your expectations. We apologize for the noise from the live band, and we'll definitely take your feedback into consideration to improve our patrons' experience. We appreciate your patience and understanding. We look forward to serving you again soon! Best, Jamie Johnson HAYWIRE | Managing Partner
    

    Is this helpful?

    Report