Heaton's - Vero Beach

Review summary

1. OT

   OpenTable Diner

   West Palm Beach8 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice lighter menu choices in a beautiful location. Excellent service.
   

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2. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot for quick lunch. Friendly service. Good views of ocean. Breezy.
   

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3. S

   Semiregular

   Greater Boston6 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 5

   Not happy with the fine print at the bottom of the menu that states there will be a 2% "Culinary Fee" added to your bill. The food is already over the top expensive which I understand due to the location on the ocean.... But why pull this two bit sleaze to sneak another 2%? Not going back.
   

   Heaton's - Vero BeachResponded 2 days ago

   Thanks for dining! The 2% is an optional service charge that goes directly to the kitchen staff and can easily be removed by any team member. It is listed so it is very up front. We have been doing this for about 4 years and most guests appreciate that we offer a program that they can contribute to not only their server, but their back of house team members. We apologize if this was not properly explained and understand your frustration!
   

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4. R

   Robert VIP

   Orlando15 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   I wrote a review 2 weeks ago and we had a wonderful experience, promting us to make 2 more reservations, the first of which was last night. The view was great, and the service was good. However, food was not. We canceled our second reservation for next weekend. As we live here year round we have periodically eaten at Heaton’s. Unfortunately, I have to concur with other reviewers who say that Heaton’s is just too inconsistent to count on.
   

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5. J

   JULIET

   Treasure Coast2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a little bit of everything! It was yummy and our waitress was awesome! Loved the grilled octopus , hanger steak , truffle fries and burger! Great vibe!
   

   Heaton's - Vero BeachResponded 2 days ago

   Thanks for the review, Juliet! We're thrilled to hear that you enjoyed your dining experience at Heaton's - Vero Beach. It's fantastic that our grilled octopus, hanger steak, truffle fries, and burger hit the spot! We're glad our waitress made you feel at home with her awesome service. We strive to provide a great vibe for our guests and your feedback lets us know we're doing our job right! We appreciate your high ratings and look forward to welcoming you back soon! Best regards, Heaton's - Vero Beach Management Team
   

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6. S

   Salvatore

   New York City20 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was below average, the service was average at best. My meal was barely cooked.
   

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7. R

   Robert VIP

   Orlando15 reviews

   5.0

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We live in Vero year round and this is a great place to go in all seasons, though we enjoy it most when our out of state friends have returned to other places. Usually we go as couples but last night it was a guys night out. Our table request was accommodated, service was excellent and the manager made a point of checking in with us. Food is very good, but a limited menu. We are introducing another couple to Heaton’s in mid- March.
   

   Heaton's - Vero BeachResponded on 24 February 2025

   Hello Robert, Thank you for choosing Heaton's - Vero Beach for your outing! We're thrilled to hear that you and your guests enjoyed your experience with us. We strive to make each visit a special one, especially when our guests are from out of state. We're glad you appreciated our service and food. We understand your concern about the limited menu and appreciate your feedback. We look forward to welcoming more of your guests in mid-March! Best regards, The Management Team
   

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8. R

   REBECCA VIP

   New York City57 reviews

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We all got smash burgers which were great! Fried pickle appetizer and bake clams! Our waitress was great!
   

   Heaton's - Vero BeachResponded on 19 February 2025

   Hey Rebecca, We're thrilled to hear that you enjoyed your time at Heaton's - Vero Beach! It's great to know that our smash burgers and fried pickle appetizer hit the spot for you. We're also glad that our waitress made you feel welcome. We appreciate your feedback on the value and will strive to make it better. We can't wait to welcome you back soon!
   

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9. J

   Jim

   Treasure Coast2 reviews

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We have had good experiences at Heaton in the past, not the last time. Order took extremely long to come. Wait staff was not clear about menu, and basic protocol regarding waiting on customers. This is probably a management problem with inadequate training, rather than an issue with the particular wait staff. One meal had a a piece of fish that was about 2oz, so small that the staff delivering it couldn’t contain their laughter. Manager was consulted twice, eventually getting the meal complete, with meager compensation. To end it all, after water was spilled on the party, I was forced to pay a $54.00 tip!!! This whole experience in bad need of a “ do over”
   

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10. s

    sean

    Greater Boston11 reviews

    3.0

    Dined on 12 February 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 2

    Calamari was not fresh and tasted greasy. Main courses nothing to speak of. Menu was limited. Service as usual was great!
    

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