Helgi's

Review summary

1. C

   Caroline

   Derbyshire

   2 reviews

   2.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   understaffed and inadequately trained. werent asked if we wanted desserts or coffee, eventually went to bar and asked for coffee which we brought to our table ourselves as staff were too busy, had to wait till bar staff were not serving other customers to ask for bill. rather disappointing for the price.
   

   Is this helpful?

   Report
2. P

   Paul

   Derbyshire

   1 review

   5.0

   1 review

   Dined on 10 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food and the staff are excellent credit to the place. Would return for sure.
   

   Is this helpful?

   Report
3. J

   Joseph

   Los Angeles

   24 reviews

   3.0

   24 reviews

   Dined on 2 October 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good but sketchy service. After sitting for quite awhile with 3 servers available, had to go to the bar to order drinks.
   

   Is this helpful?

   Report
4. H

   Holly

   Orkney

   1 review

   5.0

   1 review

   Dined on 1 October 2024

   1. Overall 5
   2. Food 1
   3. Service 3
   4. Ambience 4

   This review is specifically for the vegan food we ordered at Helgi’s and how we were treated afterwards. The only saving grace of this place is the cosy atmosphere and the fantastic serving staff - the woman and her son who served our drinks and took our order were lovely and personable and clearly excel at their jobs. Unfortunately, that is where the excellence ends. “Creamy mushroom & spinach pasta” turned out to be flavourless, nearly ice cold, soggy penne pasta with barely seasoned macerated mushrooms and spinach slopped on top. The portion size was adequate, though slightly underwhelming for the price of £12.95, and the small bowl did nothing to add to the presentation. The “chipotle tofu salad” sounded tasty and original but turned out to be lightly fried, completely flavourless cubes of tofu (white in the middle, so no marination occurred, and that’s all it takes to make tofu taste good!) tossed on top of a handful of salad leaves. The katsu mayo was nice though. The starter of “risotto balls” was actually really tasty, but with just three balls presented over a spoonful of salad, you would expect quality (as opposed to quantity!). Generally speaking, when you see small portion sizes you would expect qualify and superior flavour, to make up for the lack of quantity! Neither quality or quantity were present in this meal. I want to reiterate that the serving staff are amazing, and the young lad handled our complaint like a pro (politely and with grace), but apparently “cold and flavourless” didn’t warrant a free meal or even a discount, because we had touched our food - this was the excuse of the kitchen staff anyway. I’m not sure how a customer is supposed to know they’re disappointed in the flavour, temperature, and consistency of their food without trying it!? Eventually the server came back to say we could have a free dessert or our drinks comped. We chose the latter. Don’t go here if you eat a vegan diet. You will be disappointed.
   

   • 
   • 

   Is this helpful?

   Report
5. A

   Amy

   San Francisco

   1 review

   3.0

   1 review

   Dined on 20 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Wait staff were polite but the food was only passable. We were seated upstairs in an odd quiet room with other tourists. Had to ask a couple times for water. No check to see if the food was okay or if we wanted anything else (additional dish or dessert). Another couple had a drinks menu but we hadn’t realized you had to ask for one. Probably should have just gone in for a drink at the bar earlier where there were lots of people enjoying themselves
   

   Is this helpful?

   Report
6. S

   Stewart

   Orkney

   1 review

   4.0

   1 review

   Dined on 20 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Chicken fajitas loaded fries have become our got to meal when visiting town. Good beer too!
   

   Is this helpful?

   Report
7. P

   Patti

   Orkney

   1 review

   1.0

   1 review

   Dined on 18 September 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Been several times before - usually good food and lively atmosphere This time very poor quality, bland and overpriced food and no atmosphere at all We had the beef stroganoff - could have got tastier ready meal from supermarket What a contrast - very sad!
   

   Is this helpful?

   Report
8. K

   Kenny

   Orkney

   1 review

   4.0

   1 review

   Dined on 8 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was a great place to eat. The staff were very friendly, quick and helpful. We know understand why it is essential to book in plenty of time. It is that popular. Thank you
   

   Is this helpful?

   Report
9. K

   Keith

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on 7 September 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Helgi's is a great place to eat and have a drink, the food is very good, the staff are friendly and the atmosphere suits the place. Its nota big place to booking is essential due to the popularity. There is always a great selection of local beers as well s a cocktail menu. Highly recommend Helgi's.
   

   Is this helpful?

   Report
10. b

    beal

    New York City

    1 review

    1.0

    1 review

    Dined on 26 August 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    1/3 des plats non disponibles à la carte, obligé de prendre des burgers, seule chose dispo, et que l’on ne voulait pas. 1 sans oignon et les deux burgers commandés avec des papates douces. On nous apporte deux burgers avec frites. On les renvoie. Ils reviennent les papates douces et avec oignons. Aucune excuses et service vraiment pas top. Et je ne parle pas du vin. Bref, à éviter de toute urgence
    

    Is this helpful?

    Report