Hemingway's Cuba

Review summary

1. J

   Jesse

   Western NC

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Not quite what we expected from Hemingways for the price. A beautiful Christmas day ending with disappointing experience.
   

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2. v

   virginia

   Western NC

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   Really disappointing. I made xmas reservations weeks ahead. They called the day before and said they were not going to be open but they made reservations for us at another restaurant. We went all the way down there at our reserved time and found that resturaunt was closed too. zReally bad custermer service on this one.
   

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3. M

   Melanie

   Charleston

   2 reviews

   3.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I think the view is the best part. Otherwise, pretty underwhelming food and service.
   

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4. R

   Robert

   VIP

   Coastal Georgia

   8 reviews

   3.0

   8 reviews

   Dined on 18 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Understaffed, inadequate portions, the bartender seemed inexperienced, and the female staff member that night was extremely rude (confrontational) to the bartender. We couldn’t recommend this restaurant to others and we will not be returning.
   

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5. C

   Christopher

   Western NC

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The menu has been cut down and the quality of the food isn't the same anymore
   

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6. J

   Jennifer

   San Francisco

   1 review

   1.0

   1 review

   Dined on 9 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   As a resident of the Asheville area, I was excited to return back downtown for a night out to celebrate my anniversary. I walk into Hemingway's to walk past a breakfast buffet line pre-set for the next morning. Then notice only walk-up service at the bar. After further investigation, we found out their menu was limited to only a handful of bar items. We promptly walked out!! This was not going to be where we celebrated our anniversary! We were disappointed their website didn't acknowledge their minimum menu or service options. Very disappointing and not what we expected for such a 'usually" quality establishment. Be honest with us, please.
   

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7. G

   Gina

   Naples

   1 review

   2.0

   1 review

   Dined on 8 November 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   I have been to Hemmingways in the past and it has been excellent. However this time was not as expected. When I booked the reservation for a party there was no mention of this restaurant not being fully operational. I wish they had been more transparent on the website as to how they were functioning post Helene. The food was not great and the menu limited however the prices have stayed the same or risen. I hope to return to this restaurant once Asheville gets water back on and they are at 100%
   

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8. KM

   KarlaM

   VIP

   Houston

   27 reviews

   4.0

   27 reviews

   Dined on 23 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the Tostones appetizer platter, which was plenty to split four ways before our dinner, and was very unique and tasty. The Cubano sandwich was fantastic. My husband enjoyed the ceviche and a friend enjoyed the Arroz con Pollo (huge portion). I had the Garden Grove cocktail, which was good, but mostly I just tasted cucumber. My friends had the Hemingway Sunset, which unfortunately neither one of them loved. We’ve been here previously when it was quite crowded and loud, but on a Monday evening, it was almost empty. Because it had just rained, we opted to sit inside and ended up at a booth. The one downside to our experiences was that the overall temperature in the restaurant was quite warm and sitting in that elevated booth directly under the bright lights made it uncomfortably hot and bright. I wish there had been away to turn the lights down or off. I actually had to get up from the table and go outside to cool off at one point.
   

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   Hemingway's CubaResponded on 24 September 2024

   Karla, thank you for taking the time to share your thoughts! We’re thrilled to hear you had a great time dining at Hemingway’s. We appreciate your compliments about your dishes and are glad you enjoyed everything! Your feedback regarding the drinks, temperature, and lighting is invaluable, and we’ll be sure to share it with our team. We sincerely apologize for any discomfort you experienced. Thank you once again for your input, and we look forward to welcoming you back soon for another delicious meal!
   

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9. T

   Toni

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined on 22 September 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Views were amazing. Service was alow despite only 4 tables used in patio. Food was average, we went to brunch
   

   Hemingway's CubaResponded on 25 September 2024

   Toni, thank you for sharing your feedback with us. We're so glad you loved the view from the terrace! We're sorry to hear that you were disappointed in the service you received and weren't fully satisfied with your brunch. We always work hard to ensure each guest receives prompt and attentive service and it sounds like we missed the mark here. If you have any specific feedback about your meal, please share it with us as we're always looking for ways to improve. Thank you again for your feedback and we hope you'll consider returning so we can impress you on all fronts.
   

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10. V

    Valerie

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on 22 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fun night out. Outside was lovely with Cuban dj. Loved the vibe. Just loud for dining. But super fun. Emily our waitress was Amazing.
    

    Hemingway's CubaResponded on 24 September 2024

    Valerie, thank you for taking the time to leave a review and it's great to hear you had a fun night at Hemingway's! We appreciate your kind words about your server Emily; we'll be sure to pass it along. We hear your feedback about the music volume, we're always trying to find the correct balance for live performances and will take your feedback into account. We hope to welcome you back again soon for another great time!
    

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