High Rail

Review summary

1. TS

   TerrellS

   Washington DC9 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time dining here. Great view of downtown. I had a good time catching up with friends. The music was good too. Definitely a good Friday after work spot.
   

   Is this helpful?

2. t

   tizzy

   Raleigh1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the food plus the views! Will Be Back Very Soon.
   

   High RailResponded 4 days ago

   Dear tizzy, I'm very happy to hear you enjoyed your meal with us and our incredible views. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Restaurant Management
   

   Is this helpful?

3. OT

   OpenTable Diner VIP

   Charlotte1 review

   2.0

   Dined on 7 March 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Food pretty overpriced for what it is. A number of things didn’t come until we reminded them. Good spot to sit for a drink and quick appetizer before going to dinner somewhere else
   

   High RailResponded 7 days ago

   Dear Anonymous, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Restaurant Management
   

   Is this helpful?

4. OT

   OpenTable Diner

   Charlotte2 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our service was amazing. Sequoia and Maggie took great care of us. We will be returning
   

   • 

   High RailResponded on 1 March 2025

   Dear Anonymous, Thank you for dining with us. We are so glad you enjoyed your meal with us. I will relay your kind words to Sequoia and Maggie. It was a pleasure to host you, and we would love to see you again soon! Best, Restaurant Management
   

   Is this helpful?

5. S

   Sean

   Raleigh3 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The view of the City is stunning. The shareables and drinks were were very good! Will definitely go back
   

   High RailResponded on 1 March 2025

   Dear Sean, I'm very happy to hear you enjoyed your meal with us and our incredible views. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Restaurant Management
   

   Is this helpful?

6. B

   Byron VIP

   San Francisco1 review

   5.0

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a great experience at High Rail! It’s become one of my favorite spots in Raleigh. The service and food are fantastic and not to mention that incredible view of the city!
   

   High RailResponded on 19 February 2025

   Dear Byron, Thank you for taking the time to share your praises with us. We truly appreciate your kind words about our delicious food and amazing service. I will pass your comments along to our staff. We value your loyalty and hope to welcome you back again soon. Best, Restaurant Management
   

   Is this helpful?

7. B

   BROWN

   Raleigh1 review

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful atmosphere, service and food with a beautiful view. Will be back.
   

   High RailResponded on 17 February 2025

   Dear BROWN, Our goal is to make our patrons return, so it is great to hear that you plan on doing so! Thank you so much for your business and kind feedback. We are ecstatic that every aspect of your visit was lovely. We can't wait to serve you again soon! Best, Restaurant Management
   

   Is this helpful?

8. S

   Shanda

   Washington DC4 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service was excellent. Atmosphere was nice. Value of money for food is fair, small plates, high dollar.
   

   High RailResponded on 17 February 2025

   Dear Shanda, Thank you for taking the time to share your experience at High Rail. We're thrilled to hear that you enjoyed our service and ambiance. We pride ourselves on providing an excellent dining experience, and it's fantastic to know we hit the mark during your visit. We hope to welcome you back soon! Best, Restaurant Management
   

   Is this helpful?

9. A

   Andrea

   Raleigh4 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was supposed to be a curated menu experience for V-Day. And, we sooooo wanted to support local business. But, at ~$125 per person, there was so much lacking. We arrived on time, only to be told we would need to wait for 30 mins to be seated. Once seated, the curated menu was lack luster (blah). I did not see anything across the 4-courses that screamed $125pp. More so, how do you have a menu without options for people with shellfish or other allergies?Additionally, the meal did not include any type of drink…lemonade, sweet tea, a glass of champagne…nada! It was so disappointing. After waiting for some time and only getting a glass of water, we decided to leave. Fortunately we were lucky enough to get a table at Sitti (old faithful) where we were greeted, seated, served warm bread, drinks, appetizers, dinner & dessert for ~&125 total. I’m glad we decided to leave because I could not imagine paying $250+ for dinner only to be disappointed. I was rooting for this place. You should also know that it is truly a bar. There were people with reservations being seated at the actual bar. How is that romantic for V-day? I hope if they try this again next year, there is better planning….including getting the frazzled hostess more help—she was struggling to keep it all together. 🤦🏽‍♀️
   

   High RailResponded on 16 February 2025

   Dear Andrea, Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Restaurant Management
   

   Is this helpful?

10. A

    Amelia

    Greensboro3 reviews

    3.0

    Dined on 15 February 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    Waited 40 extra minutes for a table and terrace bar forgot our order. Didn’t have silverware, napkins, or water until after the first course was served
    

    High RailResponded on 18 February 2025

    Dear Amelia, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Restaurant Management
    

    Is this helpful?